Category
🚛 Shipping & delivery
Browse every article and guide in the “🚛 Shipping & delivery” category of the Salla Help Center.
46 articles
Shipping basics
4 articles- Shipping cost calculatorWhen shipping orders internationally, the final cost is often unclear until after payment is completed. This lack of visibility can make cost planning difficult and affect your pricing decisions.
- Volumetric weight in shipping and how to calculate itWhich is heavier: 1 kilogram of cotton or 1 kilogram of iron?
- Setting shipping cost for direct shipping integrationsWhen running an online store, revenue does not come only from product sales. Shipping can also become a measurable source of profit when managed correctly.
- Merchant & customer experience with the national addressA faster and more accurate shipping experience for every order! With the new national address feature, customers can easily enter their national address during checkout, and the address details will be automatically filled in with accuracy and speed.
Shipping management
9 articles- Manage shipping company settings in SallaShipping settings can directly impact your customers’ checkout experience and your store’s operational efficiency. From free shipping and cash on delivery to
- Getting started with unified shipping management on SallaSalla's unified shipping management page brings carriers, rates, zones, COD, and free shipping into one place. Here's what it does and how to start.
- Managing private couriers and shipping companiesNot all shipping solutions fit every store, or every customer.
- Shipping reports pageHow often have you struggled to understand your shipping performance or track where shipping costs are really going? When shipping data lacks clarity, unexpected losses can quickly follow.
- Enabling and Managing Cash on Delivery with Salla Shipping LabelsIf managing Cash on Delivery (COD) payments is taking up too much of your time and effort, Salla provides a simple and efficient solution. With clear steps and centralized controls, you can enable COD, customize its conditions, and track your balance accurately; all from one place.
- Shipping Label Archiveتعلم كيفية استخدام بوليصات الشحن في الطلبات، شراء بوليصات الشحن وإلغاؤها وطباعتها، بالإضافة لاستعراض حركة البوليصات وغير ذلك من العمليات على بوليصات الشحن.
- Shipping performance pageTracking shipment performance and evaluating the efficiency of your shipping partners no longer needs to be a challenge.
- How to use the international shipping calculator on SallaSalla's international shipping calculator estimates shipping cost by carrier, destination, and weight before you issue the waybill.
- Setting up free shipping in your storeDo you find it challenging to manage free shipping offers in your store? Many merchants struggle when applying free shipping to specific products, regions, or promotional campaigns. Poor configuration can lead to customer confusion or unexpected shipping losses.
Shipping labels & waybills
7 articles- Shipping labels archiveDo you ever struggle to locate an older shipment or find a specific shipping label quickly?
- Salla Shipping Labelsتعلم المزيد حول شروط استخدام بوليصات الشحن، وخطوات إصدار بوليصات الشحن، وطريقة استعراض بوليصات الشحن.
- Requesting packaging materials from Salla shipping companiesImproper packaging can lead to damaged products during shipping, resulting in financial losses and an unsatisfactory customer experience. With the Packaging Materials Request service from approved shipping companies, you can secure professional packaging materials that protect your products and help ensure they arrive safely.
- Tier pricing system for shipping labelsEvery riyal or dirham you spend on shipping directly affects your profit margins. With increasing delivery costs, managing shipping expenses has become a necessity, not a luxury.
- Shipping Labels FAQWhat are Salla shipping labels? Salla shipping labels are shipping services offered to merchants through selected shipping partners in Saudi Arabia at
- Printing Shipping LabelsLearn the steps to print the required shipping label list, how to issue a return label, and print a shipping label for a single order.
- Shipping & delivery company settings in Salla Shipping LabelsManaging shipping costs and choosing the right delivery companies can be challenging for many online stores, especially as order volume increases.
- Integration with DHL International ShippingMany merchants struggle with international shipping due to high costs, complex procedures, and operational challenges, making it difficult to expand globally.
- Integration with AyMakan for standard shippingIf you run an online store and are looking for a reliable and flexible shipping solution, AyMakan offers door-to-door delivery services in addition to Cash on Delivery (COD), helping you improve customer experience and increase completed orders.
- Integrating with SMSA Economy Shipping (R2R – Branch Drop-off & Pickup)High shipping costs and complex delivery processes can negatively impact customer satisfaction and your store’s profitability. SMSA Economy Shipping offers a cost-effective and flexible alternative that helps you reduce shipping expenses while giving both you and your customers the convenience of branch drop-off and pickup.
- Integrating SMSA International Shipping – GCCExpanding your business beyond borders often comes with challenges such as high shipping costs and complex international procedures.
- International shipping integration with AramexInternational shipping often comes with challenges such as variable pricing, volumetric weight calculations, and shipment tracking complexity. These factors can slow down delivery and negatively impact customer satisfaction.
- Shipa Delivery | Shipping & delivery companyWith the growth of e-commerce, choosing a smart shipping solution has become a key factor in your store’s success. Shipa Delivery enables you to manage shipping and delivery operations through integrated logistics solutions that support your business growth.
- How to connect Mrsool express delivery on SallaMrsool is a 24/7 same-city express delivery carrier in Salla Shipping Policies. Learn how to connect it, set its rates, and hide it at checkout.
- Integration with J&T ShippingHigh shipping costs and delayed deliveries can negatively impact customer satisfaction and reduce sales. J&T offers an effective solution through fast door-to-door delivery at discounted rates, along with Cash on Delivery (COD) and shipment tracking; helping merchants streamline fulfillment and deliver a more reliable shopping experience.
- Integration with RedBox for economy shippingDelayed deliveries and unclear pickup locations can negatively impact customer satisfaction and store sales. RedBox offers a smart solution through fast, economy shipping via smart lockers, available in more than 60 cities across Saudi Arabia, with support for cash on delivery.
- Merchant drop-off shipping with RedBoxDo you face delays or coordination issues with traditional courier pickups that slow down order fulfillment?
- Aramex valuable products delivery serviceWhen shipping valuable products such as gold, jewelry, luxury watches, and high-value accessories, security is essential.
- Integrating with Aramex Standard ShippingMany merchants face challenges with high shipping costs and limited delivery options, which can impact both profitability and customer experience. Through Salla discounted shipping labels, Aramex offers flexible and cost-effective shipping solutions, such as Cash on Delivery (COD) and fast delivery; helping you improve your fulfillment process and increase customer satisfaction.
- Integration with Adwar for refrigerated shippingShipping temperature-sensitive products such as food, medical supplies, and fresh flowers comes with unique challenges. Improper handling can lead to spoilage, delays, or product loss.
- Integrating SMSA for standard shippingDo shipment delays caused by low order volumes disrupt your daily operations? SMSA Express provides a reliable standard shipping solution, including merchant pickup once shipments reach 30 orders or more, ensuring smooth logistics without unnecessary delays.
Shipping zones & routes
4 articles- Creative use cases for shipping routesLack of customization can lead to unsuitable shipping options being shown, or even lost orders due to messages like “No shipping companies available.”
- Create a new shipping routeAre your customers seeing unsuitable shipping options? Or do you find it difficult to customize shipping based on order type or location?
- Practical examples of shipping routesDo your customers struggle to understand shipping options or choose the most suitable one? Are they seeing shipping companies that do not efficiently serve their areas, or options that do not reflect your store’s identity?
- Getting started with shipping routes | RoutesHave you ever lost an order because of a “No shipping companies available” message? Or did your customers struggle to choose the right delivery option?
Carrier restrictions
2 articles- Practical Examples of Shipping RestrictionsDo your customers sometimes see shipping options that don’t fit their needs, leading to delayed orders or unnecessary costs? By customizing shipping restrictions, you can fully control which shipping companies appear based on factors such as order weight, delivery location, or product type.
- Shipping Company RestrictionsMany merchants face the issue of all shipping companies appearing to customers at checkout, even when some carriers are not suitable for certain products, order values, or delivery conditions. This can lead to unexpected costs, delivery issues, and a poor customer experience.
Quality Gateway
1 article- International shipping requirements and the HS code on SallaSalla's international shipping requirements explained: why carriers reject shipments, what an HS code is, and how to enable and import HS codes.
- International shipping gateway fees via Salla Shipping Labels and how they’re calculatedInternational shipping often involves multiple service layers, which can make pricing unclear for customers. To ensure cost transparency and a smoother checkout experience, Salla applies International Shipping Gateway Fees to international shipments created through Salla shipping labels.
- Express delivery service with Salla Shipping LabelsEvery time an order is delayed, a customer may lose excitement, or even cancel the purchase altogether.
- International shipping readinessThe international shipping readiness feature allows merchants to ensure that all required product data for shipping outside the Kingdom is complete, such as weight, country of origin, and product description. This helps ensure faster customs clearance and more accurate international delivery operations.
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