Thinking about financing your store and want the details before you commit?
Financing decisions deserve straight answers. This page collects the questions merchants ask most often about Salla Capital — who can see it, how to apply, what documents you need, how much financing you can get, and how long review and deposit take. In this guide, you'll learn the answers to the most common Salla Capital questions, in the order you are likely to need them.
Salla Capital is a financing service for eligible merchants, managed entirely from your Salla dashboard. You check your eligibility, review your offer, apply, and follow repayment there. You can hold one financing request at a time, a passport copy is required, and results usually arrive within 24 to 48 hours of review.
📌 Article overview
- Access and eligibility
- Applying for financing
- After you apply
- Financing amounts and using the funds
- Data security and timelines
❓ Access and eligibility
Why can't I see Salla Capital in my dashboard?
Salla Capital appears to the store owner only. If the page does not appear for you, your store may not be eligible at the moment, or the service may not be available to your account yet.
You can check whether the service is available from your dashboard; it will appear once you meet the eligibility requirements.
Can my eligibility for financing change?
Yes. A store's eligibility can change over time, based on the approved assessment criteria, so it is worth checking the Salla Capital page regularly.
Can a financing offer expire?
Yes. Financing eligibility is refreshed periodically, so your store's eligibility status can change over time: your store may be eligible during one period and not eligible later, or the other way round. As a result, the financing offer available to you may also change when eligibility is updated.
Does seeing a financing offer mean final approval of the financing?
No. Seeing a financing offer, or meeting the eligibility requirements, does not mean final approval. The request is still reviewed before a decision is made.
Does the financing amount differ between merchants?
Yes. The financing offer amount differs according to each store's eligibility and the approved assessment criteria.
❓ Applying for financing
Why can't I apply for financing?
You may not be able to apply in the following cases:
- Your store is not eligible for financing.
- You have not completed all the required information or documents.
Check the request status and the requirements shown on the Salla Capital page to see your next step.
Can I apply more than once?
You can apply for one request at a time, when you have a financing offer available.
Does reapplying affect my request?
If your request is still under review, you will not be able to reapply until it has been processed.
If you become able to apply again, the new request is handled independently, according to the approved eligibility criteria.
Can I get more than one financing at the same time?
Currently, you can have only one financing request.
Do I have to upload documents when I apply?
Yes. Applying for financing requires you to upload a copy of your passport, and to agree to share your data with the financing provider so that your request can be assessed.
What should I do if I am asked to complete information or documents?
If your financing request needs additional documents or information, the relevant team will contact you to explain what is required and to complete the request.
📝 Important notes
Additional documents and information are not submitted through the Salla Capital page in your dashboard.
Can I decline the financing offer?
You can raise an objection to the financing offer you have been given, and the relevant team will review it.
Note: raising an objection does not necessarily mean you will receive a different offer, or that the current offer will be changed.
[Verify: the Arabic question asks about rejecting the offer while the answer describes raising an objection to it. Confirm whether a merchant can simply decline an offer, appeal it, or both.]
Do I need to leave the dashboard to apply for financing?
No. You can review your financing offer, apply for it, and follow your request status and repayment directly from the Salla Capital page inside your Salla dashboard.
❓ After you apply
Where do I track my financing request status?
You can track your financing request status on the Salla Capital page in your dashboard. The status updates automatically as the request moves through review and on to financing approval or closure.
You also receive email notifications when there is an important update on your request, including:
- When your financing request has been submitted successfully.
- When your request is approved and moves to the terms and conditions approval stage.
- When your request is rejected.
- After the financing amount has been deposited successfully.
What happens after the financing is approved?
Once your financing request is approved, the financing provider begins the process of depositing the financing amount into your account. After the deposit is completed successfully, the financing status changes to active financing, and you can follow your financing and repayment details on the Salla Capital page in your dashboard.
What happens after the financing amount is transferred?
Once the financing amount has been deposited successfully, the financing request status changes to active financing, and you can then follow your financing and repayment details on the Salla Capital page in your dashboard.
How do I know how much of the financing is left?
You can see your financing details on the Salla Capital page, where you will find:
- The total financing amount.
- The amount repaid.
- The remaining amount.
- Your repayment progress as a percentage.
Where do I find the account statement?
You can reach the account statement from the Salla Capital page, where you can review every transaction linked to your financing, see your repayment details, and export the account statement when you need it.
❓ Financing amounts and using the funds
How much financing can I get?
The financing amount starts from around the equivalent of one full month of your store's average sales, and it may be higher depending on your store's performance and growth.
You can see the financing offer amount available to you when you check your eligibility on the Salla Capital page in your dashboard.
Where can I use the financing amount?
You can use the financing amount for any activity that supports the growth of your store, such as:
- Increasing your stock.
- Funding marketing campaigns.
- Expanding and opening new branches.
- Buying equipment and fittings.
- Covering hiring or operating needs.
How you use the financing amount is your decision, based on what your store needs.
❓ Data security and timelines
Is my data secure?
Yes. Your data is stored according to the approved security standards, and it is used only to assess your financing eligibility, review your request, and present a suitable financing offer.
How long does it take to review my financing request and deposit the amount?
The result of your financing request usually appears within 24 to 48 hours after the financing provider reviews it.
If the request is approved and the required procedures are completed, the financing amount is deposited into your account within 72 hours of signing the contract.