The support package is no longer just an additional option; it is a real opportunity for you to start your store with confidence and without financial pressure. This package is specifically designed to assist you at the beginning of your journey, allowing you to experience the store's features and reach your first sales before fully committing to a paid subscription.
With the support package, you can launch smoothly, test your store, and achieve your first orders while enjoying the benefits of paid packages at a reduced price for a limited time.
📌 Main topics of the article:
- About the support package
- Steps to activate the support package
- Conditions for continuing with the support package
- Frequently asked questions
🔍About the support package
The support package is a dedicated option for you at the beginning of your store launch, offering you the opportunity to start at a reduced price that helps you minimize costs in the initial phase. It also allows you to fully experience all the store's features, practically test your store, and reach your first sales with confidence before moving to a full subscription.
Why do you need the support package?
- Reduce risks at the start of your store launch.
- Give you enough time to prepare your store without financial pressure.
- Help you achieve your first 5 electronically paid orders.
- Support you to continue and grow with confidence and stability.
Benefits of subscribing to the support package
When you activate the support package, you will receive:
💰 Reduced monthly price.
🔄 Automatic renewal at the same price for 3 months.
🌟 Ability to use all the features of paid packages.
Conditions for activating the support package?
✅ You have at least one previous subscription to an expired monthly package.
✅ The number of electronically paid orders in your store is less than 5.
Where does the support package appear?
The support package activation window appears automatically if:
1- The paid monthly package has ended and 5 electronic orders have not yet been reached, and the notification will appear on the homepage.
2- You have canceled your paid monthly package and 5 electronic orders have not yet been reached, and a window will appear regarding continuing with the support package or completing the cancellation.
Conditions for continuing with the support package
Your status is checked at the end of each subscription cycle. You will continue at the reduced price if:
✅ The number of electronically paid orders is less than 5.
✅ Your subscription to the support package has not exceeded 3 months.
Frequently asked questions
❓ How long can you benefit from the reduced price of the support package?
Up to 3 months maximum, or until reaching 5 electronically paid orders. After that, the basic price will be automatically charged from the next invoice.
❓ How are orders counted?
Orders are counted according to the following conditions:
- Only electronically paid orders (such as Mada, Visa, Apple Pay).
- The order value must be greater than 0.
- All orders are counted since the store was created.
❓ Can discount coupons be used with the support package?
No, discount coupons cannot be used with this package.
❓ Does the package include all store features?
Yes, you can use all the features of the paid packages without restrictions.
❓ What happens if you reach 5 orders before the period ends?
You will be automatically switched to the basic price in the next cycle.
❓ Are unpaid orders counted?
No, only electronically paid orders are counted.
❓ Can you return to the support package after leaving it?
No, the support package is intended for the initial phase of the store and cannot be reactivated after leaving it.
❓ Can you upgrade from the support package?
Yes, you can upgrade at any time to a higher package (such as Plus or Pro).
In this case, the full price of the new package will be charged, and no previously paid amounts under the support package will be deducted.
❓ Can you return to the reduced price again?
No, after switching to the basic price, you cannot return to the support package.
❓ What if you don't have a payment card?
When subscribing to the support package, you will need to add a payment card if it is not already saved. The card is verified by deducting a small amount (which is later refunded), and after verification, the card is saved and the subscription is activated directly.
❓ Will you receive notifications?
Yes, notifications will be sent via email in the following cases:
- When activating the support package
- When achieving the first 5 paid orders
- When switching to the basic price
❓ Are any features disabled in the support package?
No, you can use all the available features in the paid packages without any restrictions.
🌟 The support package is your opportunity to launch with confidence and test your store without pressure. Invest this phase in building and experimenting to achieve your first successes.