Create and manage product restrictions

As demand for your products grows, controlling how customers purchase becomes essential to protect stock availability and operational stability.

The Product Restrictions feature gives you full flexibility to define purchase limits, control repeat purchases, and set time based restrictions per product. This helps you create a balanced selling experience that protects inventory, prevents misuse, and keeps customers satisfied.

📌Article overview

Create a new restriction
View the restrictions page
Search restrictions by name
Manage restrictions after creation

🔔 Note: This feature is available for stores on the Special and Salla Pro plans.

Access the Product Restrictions Page

From the main menu, go to Products.
Click Product Restrictions.

You will be redirected to the Product Restrictions page, where you can view:

All created restrictions
Their current status
The conditions applied to each restriction

Create a New Product Restriction

From the Product Restrictions page, click Add New Restriction.

The restriction creation page will open and includes the following fields:

1. Restriction Name

Enter a clear name for the restriction to help you identify and manage it easily later.

2. Select Products

Choose the products that this restriction will apply to.

You can select multiple products
Only one restriction can be applied to each product

To remove a product, click the X icon next to it.

3. Customer Targeting

By default, the restriction applies to all customers automatically.

To apply the restriction to specific customer groups:

Enable customer group targeting
Select the groups you want the restriction to apply to

4. Select Markets

Choose the multiple markets that the restriction applies to.

Important notice: This feature is currently available only for stores operating in Saudi Arabia.

Note: This option appears only for Special plan merchants after enabling the multiple markets feature.

5. Define Restriction Conditions

You can apply one or both of the following conditions:

Quantity limits per customer

Set a minimum quantity per order, default value is 1
Set a maximum quantity that the customer cannot exceed

Restrict repeat purchases

Prevent customers from repurchasing the same product within a defined time period:

7 days
30 days
Up to a maximum of 365 days

If you set a 30 day limit, the customer will not be able to buy the restricted product again until 30 days have passed since their last purchase.

Important note: If a maximum quantity is defined both on the product page and in the restriction settings, the restriction settings take priority.