Before starting with the WhatsApp Business Platform, it is important to ensure that the account settings are complete and meet Meta's requirements to ensure the account is ready to send messages and connect with various platforms and services.
In this article, you'll learn how to verify the status of a WhatsApp Business account, understand Business Verification and Account Status, manage phone numbers, and verify the status of message templates to ensure your account is ready for use.
📌 Main topics of the article:
- Verify the status of a WhatsApp Business account
- Manage phone numbers in WhatsApp Manager
- Verify the status of a message template
⭐Verify the status of a WhatsApp Business account:
When setting up a WhatsApp Business account within Meta Business Manager, you need to verify two main statuses:
Account Status to know if the account is approved for use.
Business Verification to know the status of business verification.
Understanding these statuses helps you know if your account is ready to use WhatsApp Business features and connect with various platforms and services.
How do I verify the account status?
You can check the status of a WhatsApp Business account by:
1. Go to Meta Business Manager, then choose Business Settings
and you will see WhatsApp Accounts
2. Select the account, then check: (Account Status, Business Verification)
Approved: The account is approved and ready for use.
Rejected: The account is not approved and needs to address the reason for rejection.
First status: Business Verification - Approved
Approved status means that Meta has approved the WhatsApp Business account, and it is ready for use.
When this status appears, you can take advantage of WhatsApp Business features such as:
1. Sending template messages.
2. Using the WhatsApp Business Platform.
3. Connecting the account with platforms and services that support WhatsApp.
4. Managing phone numbers associated with the account without restrictions related to approval status.
📌Note: Before proceeding with the setup, ensure that the account status matches the following:
Business verification: Must be Verified.
Account status: Must be Approved.
Payment method: Must be Salla.
Second status: Business Verification - In Progress
In Progress status means that the business verification request is still under review by Meta, and the verification process has not yet been completed.
During this stage, Meta reviews the business information and submitted documents to ensure they meet verification requirements.
Example: The following image shows that the Business verification status is still In Progress.
What should I do if the status is In Progress?
If the Business verification status is In Progress, it is recommended to:
1. Click on Start verification
2. Review the description, then from the Business verification section, click continue
3. Click Get start, then complete the account verification process.
📌Note: If the Business Verification status is In Progress, you just need to wait for Meta's review to be completed, unless you are asked to provide additional information or documents. If the verification request is rejected, you can contact Meta Support to find out the reason for the rejection and complete the required requirements.
When can I proceed?
You can proceed after the Business verification status changes to Verified, ensuring that:
- Account status = Approved
- Payment method = Salla (if this is part of your linking requirements)
I need to modify my WhatsApp Business account details, but the edit option is not available. What should I do?
In this case, you cannot modify the current WhatsApp Business account details. If you need to use different details, create a new account by clicking Add then Create a new WhatsApp Business account.
📌Note: Some basic details (such as the WhatsApp Business account name) cannot be modified after the account is created, so a new account must be created if changes are needed.
📱Manage phone numbers in WhatsApp Manager
After creating a WhatsApp Business account and completing its setup, you can manage the phone numbers associated with the account through the Phone numbers page in WhatsApp Manager.
From this page, you can view all added numbers, check their status, and add new numbers as needed.
What does the Phone numbers page display?
The page includes information for each phone number added to the WhatsApp Business account, such as:
- Phone number: The phone number associated with the account.
- Name: The display name that appears to customers.
- Status: The status of the number, such as Connected, which means the number is connected and ready for use.
- Quality rating: The quality rating reflects the quality of the messaging experience and customer interaction.
What does Connected status mean?
Connected status means that the phone number is successfully linked to the WhatsApp Business account and can be used to send and receive messages via the WhatsApp Business Platform.
What does Quality rating mean?
The Quality rating displays the quality of the number based on customer interaction with sent messages.
One of the following statuses may appear:
- High: High quality, and the number can be used normally.
- Medium: Medium quality, and it is recommended to review message content and improve the customer experience.
- Low: Low quality, and continued low quality may lead to restrictions on the number by Meta.
📌Note: Use a private number not previously associated with a WhatsApp Business account, and ensure to send relevant messages to customers and avoid spam to maintain the quality of the number and its continued use without restrictions.
💬Verify the status of message templates
After creating a message template, ensure it is approved by Meta before using it.
To verify its status:
1. Open WhatsApp Manager, from the sidebar, go to Manage templates.
2. Find the message template you created, then check the Status value.
📌Note: If the status is Active, it means the template is approved and ready for use to send messages to customers.
If the status is Pending or Rejected, you will not be able to use the template until it is approved. If rejected, contact Meta Support to address the reason.