High shipping costs and delayed deliveries can negatively impact customer satisfaction and reduce sales. J&T offers an effective solution through fast door-to-door delivery at discounted rates, along with Cash on Delivery (COD) and shipment tracking; helping merchants streamline fulfillment and deliver a more reliable shopping experience.
📌Article overview
- About J&T
- How to integrate J&T
- How to set shipping rates
- How to enable Cash on Delivery
- How to disable J&T
- Frequently asked questions
About J&T
J&T is a shipping company available within Salla Discounted Shipping Labels, providing:
- Door-to-door delivery
- Coverage across all regions of Saudi Arabia
- Cash on Delivery (COD) service
Note: J&T is currently available only for stores in Saudi Arabia.
How to integrate J&T
To activate J&T in your store:
- From the main menu, click All
- Select Shipping
3. Open the Shipping tab
4. Enable J&T
5. Go to the Display Information tab
6. Enter the offer name and required display details, then click Save
Your J&T shipping method is now active.
How to set shipping rates for J&T
- Go to the Shipping Pricing tab
- Enter the required shipping rates
How to enable Cash on Delivery (COD)
- Enable the Cash on Delivery option
- Enter the COD commission
- J&T COD fee: SAR 8 + 1% of the transaction value
Note: If the cart value is less than SAR 20, the Cash on Delivery option will not appear at checkout, even if it is enabled.
How to disable J&T
To temporarily hide J&T from checkout:
- Go to the Shipping Company Settings
- From Shipping & Delivery Options, enable or disable Hide shipping company from checkout page
Frequently asked questions
When is the Cash on Delivery balance transferred to the merchant?
COD amounts are transferred by J&T twice weekly:
- Sunday → received by merchant on Monday
- Thursday → received by merchant on Thursday
Note: Transfers may be delayed depending on the merchant’s bank.
Are neighborhood and street details required to create a shipping label?
Yes. Complete address details (neighborhood, street, and other fields) are mandatory. Missing information may prevent the label from being issued.
What are the shipping prices for J&T?
- SAR 27.60 (VAT included) for the first 15 kg
- Additional charges apply per extra kilogram
For more details, refer to: Tier pricing system for shipping labels
Is return shipping available? What is the cost?
Yes. Return label pricing is the same as the delivery label cost.
What are J&T pickup times in main cities?
- Daily pickups from 9:00 AM to 5:00 PM
- Labels created before 4:00 PM are picked up the same day
- Labels created after 4:00 PM are picked up the next day
Are shipments transferred between cities on the same day?
Yes, if the label is created before 4:00 PM.
When is the courier dispatched for home pickup?
The courier is dispatched the same day if the request is made before 4:00 PM.
What happens if the label is created after 4:00 PM?
The shipment will be picked up the following day.
What are the delivery categories?
- Category 1: Next-day delivery
- Category 2: Delivery within 3 days
- Remote areas: Standard delivery
What does customer support cover?
- Customer order inquiries
- Issue registration and resolution
- Collecting customer feedback
Which cities are supported for merchants?
All regions of Saudi Arabia.
Which cities are supported for customer delivery?
All regions of Saudi Arabia.
What is the best time to contact J&T customer support?
Customer support hours: 9:00 AM – 6:00 PM
Email: salessupport@jtexpress.sa.com
Is shipment tracking available?
Yes, via: https://www.jtexpress-sa.com/
Email support: salessupport@jtexpress.sa.com
If a shipment has multiple cartons, is one label used or multiple?
Currently, each carton requires a separate shipping label.
Is same-city and intercity shipping available?
Yes, both are supported.
Is door-to-door delivery available?
Yes.
Does J&T support international shipping?
No. International shipping is not available at this time.
How should I report an issue with a shipment?
Contact J&T customer support directly: salessupport@jtexpress.sa.com
Are liquid products allowed?
Yes, provided they comply with proper packaging requirements.
What is the maximum number of cartons per day?
Up to 30,000 cartons per day, provided each carton has a separate shipping label.
Are valuable items allowed? Is insurance available?
Maximum value for valuable items: SAR 5,000
Insurance coverage is currently under development
Is 2-hour delivery available?
No.
What is the delivery range inside and outside the city?
- Inside the city: Fully covered
- Outside the city: Up to 100 km
Is refrigerated shipping available?
Not currently. The service will be available soon with temperatures between 17–20°C.
What is the minimum and maximum shipment weight?
- Minimum weight: No limit
- Maximum weight: 30 kg for domestic shipments
What happens if a shipment is delayed or damaged?
If damage is caused by J&T negligence, compensation will be provided
If damage is caused by merchant packaging issues, compensation will not apply
What is the delivery time within the merchant’s city?
Delivery is completed within 24 hours.