Have you ever struggled to understand the details of a service before placing an order? Or felt uncertain about paying a high price without full clarity?
With Salla, you can now communicate directly with service providers or influencers before ordering. Ask questions, negotiate pricing, request custom services, and make sure everything fits your needs before you commit.
Say goodbye to misunderstandings and unexpected cancellations, and welcome clear communication and precise orders that give you peace of mind and increase your chances of success. 🚀
📌Article overview
- Steps to start a conversation with influencers
- Steps to start a conversation with merchant services
- Viewing all previous conversations
- Frequently asked questions
Steps to start a conversation with influencers
Follow these steps to contact an influencer directly before placing an order:
- From the main menu in your Salla dashboard, click Marketing, then select Influencers.
2. The Influencers page will appear. Choose the influencer you want to communicate with.
3. Click the Chat icon to open a direct conversation.
You can now:
- Ask questions before purchasing
- Inquire about service details
- Request customized services
This ensures full clarity and confidence before placing your order.
Steps to start a conversation with merchant services
To communicate with a service provider offering merchant services:
- From the main menu, click All.
2. Under Tools, select Merchant Services.
3. The services page will appear. Choose the service you need.
4. Click the Chat icon to open a direct conversation with the service provider.
Ask questions and request custom services before purchasing to ensure everything is clear and aligned with your expectations.
Viewing all previous conversations
You can easily track and manage all your conversations through the messages tab.
From the main menu:
- Select Influencers to view your conversation history with influencers.
- Select Merchant Services to view your conversation history with service providers only.
You can:
- Return to any previous conversation
- Follow up on unanswered questions
- Review details you haven’t finalized yet
This keeps all your communication organized and allows you to revisit any information before making a purchase decision.
Frequently asked questions
How will I know when I receive a new message from an influencer or service provider?
When a new message arrives:
- The conversation history is updated immediately.
- A real-time notification appears in All Notifications at the top-left of your dashboard.
This ensures you never miss an important message.
Can I chat with multiple influencers or service providers at the same time?
Yes. You can open separate conversations with multiple influencers or service providers simultaneously. Each conversation has its own independent chat history.
Can I request customized services?
Yes. This feature allows you to request customized services based on your specific needs and discuss details or special offers directly with the partner before ordering.
Are conversations saved in the system?
Yes. All conversations are saved within the chat history, and you can return to them at any time to review discussions or follow up on requests.
Is communication limited to before placing an order only?
The feature is primarily designed to facilitate communication before ordering, ensuring clarity and reducing errors. However, you can continue to follow up on ongoing inquiries through the chat as needed.
By enabling direct communication through Salla Chat, you gain clarity, flexibility, and confidence—helping you make better decisions and place more successful orders.