Every time an order is delayed, a customer may lose excitement, or even cancel the purchase altogether.
Because faster delivery directly leads to higher customer satisfaction and increased revenue, Salla has introduced the express delivery service, enabling orders to be delivered within just two hours.
This practical solution helps reduce cancellations, increase conversion rates, and enhance the overall shopping experience in your store, all with simple activation steps from your dashboard.
Note: This feature is currently available only for stores operating within the Kingdom of Saudi Arabia.
📌 Article overview
- Shipping types available with Salla shipping labels
- Why express delivery matters for your store
- Steps to enable express delivery
- Common fast delivery use cases
- Tips to get the most out of express delivery
Shipping types available with Salla shipping labels
Salla offers multiple shipping options to suit different business needs and customer expectations:
- Standard Shipping (2–7 business days)
Suitable for daily, non-urgent orders.
- Economy Shipping (2–5 business days)
Ideal for cost-sensitive orders with a balance between price and speed.
- International Shipping (5–15 business days)
For delivering orders outside Saudi Arabia through trusted global carriers.
- Refrigerated Shipping (1–5 business days)
Designed for sensitive products such as food and medical supplies.
- Express Delivery (within 2 hours)
The perfect choice for customers who value speed and convenience.
Why express delivery matters for your store
Fast delivery is more than just a shipping option, it’s a strategic tool that enhances customer experience and boosts sales. Here’s how it benefits your business:
- Delivery within just two hours
The fastest delivery option available, perfect for urgent orders.
- Higher customer satisfaction and trust
Customers feel confident knowing their orders arrive almost immediately.
- Encourages instant purchase decisions
A express delivery badge appears at checkout, motivating customers to complete their orders quickly.
- Increases average order value
A smooth and fast experience encourages customers to add more items before checkout.
- Fewer cancellations and support inquiries
Faster delivery reduces second thoughts and follow-up questions.
- Easy activation and setup
Enable the service directly from your dashboard—no technical setup required.
Steps to enable express delivery
Before enabling the service, make sure your store is ready to prepare orders immediately during business hours. Then follow these steps:
- From the main menu in your Salla dashboard, click All, then select Shipping.
2. Open the Shipping tab.
3. Enable a shipping company that supports express delivery
(for example: Careem).
Note: The express delivery service is currently available in Riyadh, Jeddah, and Madinah. More cities and shipping companies will be supported soon.
⚠️ Delayed delivery can cost you customer satisfaction or even the order itself.
Connect your store with Careem today and offer your customers delivery within two hours, increasing satisfaction and driving more sales.
Read the guide on how to integrate your store with Careem to ensure fast delivery within two hours.
Common fast delivery use cases
Bakery and dessert stores
- Scenario: A customer plans a last-minute celebration and needs a cake or chocolate box within two hours.
- Outcome: Thanks to fast delivery, the order is prepared and delivered immediately, making repeat purchases more likely due to the outstanding service.
Gift and packaging stores
- Scenario: A customer remembers a special occasion at the last minute (birthday, graduation) and needs an instant gift.
- Outcome: The gift arrives within two hours, leading to a positive store rating and word-of-mouth recommendations.
Personal care and beauty stores
- Scenario: A customer runs out of an essential care product and needs it urgently before an important event.
- Outcome: Fast delivery ensures timely arrival, associating your brand with reliability and quality.
Clothing and accessories stores
- Scenario: A customer needs an outfit for an evening event or a job interview the next morning.
- Outcome: The order is placed in the afternoon and delivered within two hours, encouraging repeat purchases for similar occasions.
Fresh food and grocery stores
- Scenario: A customer is preparing a family gathering or a surprise meal and needs fresh ingredients quickly.
- Outcome: High-quality products are delivered within two hours, encouraging long-term reliance on your store.
Tips to get the most out of fast delivery
Use the “Express Delivery” badge on product images
Add the badge manually to product images, promotional titles, or product tags to grab attention even before checkout.
You can also learn professional steps to optimize product pages and create promotional titles that increase conversions in this article.
Create a dedicated express delivery product category
Group all products eligible for two-hour delivery under a special category, such as:
- “Get it today”
- “Ready for express delivery”
This helps customers find eligible products quickly and improves conversion rates.
Enable express delivery during peak times
Make sure express delivery is active during high-demand periods (weekends, holidays, special occasions) to capture urgent orders.
Promote fast delivery through your marketing channels
Use email campaigns and social media (Instagram, WhatsApp Stories) to announce:
- “Get your order delivered within two hours – Order now!”
Limit express delivery to selected products
Choose lightweight, easy-to-prepare products for fast delivery to reduce operational pressure and ensure delivery time commitments are met.
Coordinate internally with your team
Ensure your team knows which products qualify for fast delivery and prepares them immediately once orders are received.
Clearly explain express delivery conditions in your shipping policy
Add clear notes about:
- Supported cities
- Working hours
- Any exceptions
This avoids confusion and manages customer expectations.
Use express delivery as a limited-time promotion
Examples:
- “🚀 This week only: Free express delivery on all orders within Jeddah!”
- “Order before 5 PM and receive it the same day!”
You can also use the Promotional Banner feature to display these messages prominently in your store and boost engagement.
📣 Don’t make your customers wait!
Activate express delivery today and deliver your customers’ orders within just two hours.