Shipping temperature-sensitive products such as food, medical supplies, and fresh flowers comes with unique challenges. Improper handling can lead to spoilage, delays, or product loss.
Adwar provides a reliable solution through refrigerated and dry shipping services, offering wide coverage across Saudi Arabia, real-time tracking, and refrigerated warehouses—ensuring your products are delivered safely and at the highest quality standards.
📌 Article overview
- About Adwar
- How to integrate Adwar
- Frequently asked questions
About Adwar
Adwar is a shipping company available within Salla Shipping Labels, offering:
- Refrigerated shipping
- Dry shipping
- Nationwide coverage across Saudi Arabia
Adwar’s refrigerated vehicles are specifically designed to transport products that require controlled temperatures, such as:
- Food products
- Medical and pharmaceutical products
- Fresh flowers
- Other temperature-sensitive items
Note: Adwar refrigerated shipping integration is currently available only for stores in Saudi Arabia.
Temperature ranges supported by Adwar
Refrigerated Shipping (2–8°C)
- Available through Salla Shipping Labels
- B2C only (Business to Consumer)
Frozen shipping (below 0°C)
- Available outside Salla Shipping Labels
- B2B only (Business to Business)
How to integrate Adwar
To activate Adwar in your store:
- From the main menu, click All
- Select Shipping
3. Open the Shipping tab
4. Enable Adwar
5. Go to the Display Information tab
6. Enter the offer name and required details, then click Save
Your Adwar shipping method is now active.
Frequently asked questions
What services does Adwar provide?
- Refrigerated handling throughout all sorting and distribution stages
- Wide refrigerated delivery coverage across most regions of Saudi Arabia
- Refrigerated warehouses in major cities
- Pickup locations at all Adwar branches
- Temperature monitoring devices across the entire fleet
- Multiple delivery attempts to ensure successful delivery
- Fast response and 24/7 customer support
- Real-time shipment tracking
- Proof of delivery for every shipment
How can I set shipping rates for Adwar?
From the Shipping Pricing tab, enter the required shipping rates.
How can I temporarily disable Adwar in my store?
From the Shipping Company Settings page, under Shipping & Delivery Options, enable or disable Hide shipping company from checkout page.
What are Adwar’s shipping prices?
- SAR 27 (excluding VAT) for the first 15 kg
- SAR 2 for each additional kilogram
Does the tier pricing system apply to Adwar shipping labels?
No. Refrigerated shipping with Adwar has fixed pricing and does not follow Salla’s tier pricing system.
Which cities are supported for merchant pickup?
- Riyadh
- Jeddah
- Dammam
- Khobar
- Al-Ahsa
- Makkah
- Madinah
- Buraidah
- Dhahran
- Qatif
- Al-Kharj
- Diriyah
- Unaizah
Which cities are supported for customer delivery?
Riyadh, Jeddah, Dammam, Khobar, Makkah, Buraidah, Qassim, Taif, Al-Ula, Madinah, Tabuk, Asfan, Bahrah, King Abdullah Economic City, Thuwal, Dhahban, Yashid, Yanbu, Al-Dulum, Diriyah, Afif, Al-Dawadmi, Al-Kharj, Al-Muzahimiyah, Al-Quwaiiyah, Hawtat Bani Tamim, Huraymila, Marat, Shaqra, Tabraq, Thadiq, Al-Ahsa, Al-Hofuf, Jubail, Jubail Industrial City, Qatif, Anak, Buqayq, Dhahran, Ras Tanura, Saihat, Tarout, Al-Jasha, Al-Mubarraz, Al-Oyoun, Al-Qarah, Al-Waziyah, Al-Asia, Al-Muthnib, Al-Rass, Al-Shamasiyah, Al-Zulfi, Riyadh Al-Khubra, Unaizah, Oyoun Al-Jawa, Al-Bada’i, Al-Bukaiyah, Al-Ghat, Al-Majma’ah, Abyar Al-Mashi, Al-Adheeb, Al-Hinu, Al-Mandassah, Al-Mulaylih, Al-Mu’tadil, Al-Awamiyah, Safwa, Al-Thuqbah.
Is return shipping available? What is the cost?
Yes. Return shipping labels are charged at the same rate as delivery labels.
What is the delivery timeframe?
Delivery is completed within 1–5 business days.
Is pickup service available?
Yes, pickup service is available for 3 shipments or more.
Does Adwar provide packaging materials?
No. Packaging materials are not provided by Adwar.
How can I contact Adwar customer support?
From the Additional Information tab, use the listed phone numbers or email addresses provided by Adwar.
What should I do if a shipment is damaged, lost, or I need to file a complaint?
Please follow these steps:
- Go to Quality Gateway
- Select New Complaint
- Fill out the complaint form
- Submit the request
The complaint will be reviewed and followed up on accordingly.
For more details, refer to: Quality Gateway for Shipping Complaints