Have you ever seen a payment failure message with no clear reason?
Sometimes, electronic payments may be declined even when the customer’s details are correct. In most cases, the reason is related to payment transaction limits, which vary depending on the customer’s country and the type of product being purchased.
Why payment limits exist
Payment limits are designed to protect you as a merchant from fraud and suspicious activity, while ensuring that transactions comply with local financial regulations in each country.
These limits help reduce risk and create a safer, more reliable checkout experience for both you and your customers.
Better visibility inside your dashboard
You can now view all transaction limits directly from your Salla dashboard, giving you clearer insight for financial planning and helping reduce failed orders caused by payment restrictions.
📌 Article overview
- Electronic payment transaction limits page
- Frequently asked questions
Important note: This feature is currently available only for stores in Saudi Arabia.
Accessing the electronic payment transaction limits page
- From the main menu, go to All
Under Settings & Tools, click Payment Methods.
2. The Payment Methods page will appear with several sections.
Select Electronic Payment Transaction Limits.
3. You will see the transaction limits divided into two categories:
- Limits for Digital Products
- Limits for Physical Products
Note: When you click on any limit category, you will see a list of supported countries and the maximum limit for each one. These limits vary depending on the country.
Example
If you select Digital Product Payment Limits, you will see the transaction limits for digital products by country.
For example, the repeat purchase limit for digital products may be set to 50 orders per week per customer.
Frequently asked questions
Why are there limits on electronic payment transactions?
These limits are in place to protect both merchants and customers, ensure compliance with financial policies in each country, and reduce the risk of fraudulent transactions.
Do transaction limits vary by country?
Yes. Limits differ depending on the country and the type of product (digital or physical).
You can always view the details inside the Electronic Payment Transaction Limits section.
Do limits differ from one store to another?
Yes. Limits may vary between stores based on several factors, such as:
- Store size
- Business sector
- Salla’s fraud prevention policies
These limits are also updated regularly based on market changes and regulatory requirements.
For this reason, it is recommended to review the Transaction Limits page frequently to stay up to date.
Can I manually increase the transaction limit?
No. Transaction limits cannot be raised manually, as they are determined according to local regulations and country-specific policies.
Stay prepared, avoid payment surprises
Review your electronic payment transaction limits regularly to manage your checkout process with greater confidence, transparency, and security.