Refunds are where a good customer relationship is either confirmed or lost. Knowing exactly what each return status controls, how much of a payment you can send back, and how to confirm a refund actually went through keeps those conversations short and predictable. In this guide, you'll learn the answers to the questions merchants ask most often about order returns and refunds on Salla.
On Salla, an order marked Under return lets you enable or disable the return waybill, while an order marked Returned lets you return the product to stock and refund the amount. You can refund any partial payment up to its own value, and a confirmation message appears in the order details once the refund completes.
๐ Article overview
- The difference between under return and returned
- Refunding part of a customer's payment
- Multiple refunds on one payment
- Confirming a refund went through
Frequently asked questions about order returns
โ What is the difference between the under return status and the returned status?
Under return: at this stage you can enable or disable the return waybill.
Returned: at this stage you can both return the product to stock and refund the amount.
โ Can I refund any amount the customer paid?
Yes. You can refund any of the order's partial payments by clicking (Refund amount) on the payment you want.
Then enter the amount you want to refund, as long as it does not exceed the value of that payment.
โ Can I issue more than one refund against a single partial payment?
That depends on the payment gateway you have enabled. Some gateways support multiple refunds against a payment or an order, and others do not.
โ Do Salla electronic payments support more than one refund on the same order?
Yes, they do.
โ How do I confirm the refund went through?
A message confirming the refund appears in the order details for the returned order.
Returns are easier to handle when the rules are clear before a customer asks. Check what your payment gateway supports for multiple refunds now, rather than discovering the limit in the middle of a refund a customer is waiting on.