Many merchants face challenges with high shipping costs and limited delivery options, which can impact both profitability and customer experience. Through Salla discounted shipping labels, Aramex offers flexible and cost-effective shipping solutions, such as Cash on Delivery (COD) and fast delivery; helping you improve your fulfillment process and increase customer satisfaction.
This article explains how to integrate Aramex Standard Shipping with your Salla store, configure shipping prices, enable Cash on Delivery, and manage the service effectively.
๐ Article overview
- Aramex shipping options
- Steps to integrate Aramex
- Setting up Aramex shipping rates
- How to enable Cash on Delivery
- How to disable Aramex
- Frequently asked questions
Note: Salla shipping labels are currently available only for stores operating within the Kingdom of Saudi Arabia.
Aramex shipping options
Aramex provides two separate shipping services on Salla. Each option can be activated independently or together:
- Standard Shipping
This is the service covered in this article.
2. International Shipping
For more details, see the guide on integrating with Aramex International Shipping.
Steps to integrate Aramex
Follow these steps to activate Aramex Standard Shipping in your Salla store:
- From the main menu in your Salla admin panel, click More, then select Shipping.
2. Open the Shipping tab.
3. From the list of shipping providers, enable Aramex.
4. Go to the Offer Details tab, enter the offer name and the required details, then click Save.
Once completed, Aramex Standard Shipping will be available in your store based on your configuration.
Setting up Aramex shipping rates
- Open the Shipping Rates tab.
- Enter the shipping prices you want to apply for Aramex shipments.
Important note: To calculate accurate shipping costs with Aramex, you must consider volumetric weight, not just the actual weight of the shipment.
For more information, see the guide on volumetric weight in shipping and how to calculate it.
How to enable Cash on Delivery (COD)
You can enable or disable Cash on Delivery from the Shipping Rates tab.
- Aramex COD fees are:
SAR 8.00 + 1% of the order value (VAT excluded) per order.
You can adjust the COD fee charged to customers and then click Save.
Important scenarios:
- If you charge customers more than Aramexโs COD fee, the extra amount will be added to your wallet as profit.
- If you charge customers less than Aramexโs COD fee to encourage purchases, the difference will be deducted from your balance.
How to disable Aramex
If you need to temporarily stop using Aramex:
- Go to the Shipping & Delivery Options settings page.
- Enable or disable Hide shipping company from checkout.
This allows you to control whether Aramex appears on the checkout page without deleting the integration.
Frequently asked questions
Is Cash on Delivery available regardless of cart value?
No. If the cart value is less than SAR 20, Cash on Delivery will not appear on the checkout page, even if it is enabled.
Can liquid products be shipped with Aramex?
Currently, liquid products cannot be shipped using discounted shipping labels. To ship liquids, you must open a dedicated account with Aramex, review their shipping conditions for liquids, and obtain special approval from them.
Is a pickup courier available?
Yes. Aramex provides a pickup courier service.
What is the maximum weight allowed per shipment?
The maximum allowed weight per shipment is 30 kg.
What is the maximum compensation for a damaged shipment?
The maximum compensation provided is SAR 100.
When are Cash on Delivery amounts transferred to the merchant?
Cash on Delivery amounts are transferred twice a week. Transfers are processed on Mondays and Thursdays, and the amounts reach the merchant on the same days.
How can I submit a complaint about Aramex shipping labels?
If you encounter any issues with Aramex shipping labels, you can submit a complaint through the Quality Portal on the Shipping & Delivery Options page in your Salla admin panel.
For more details, see the guide on the Shipping Quality Portal.
Does Aramex compensate for the value of damaged products?
No. Aramex does not compensate for the value of damaged products. Merchants are advised to ensure proper and secure packaging to protect items during transit.
What are Aramex pickup hours?
In major cities, shipments are picked up daily from 9:00 AM to 11:00 PM for shipping labels created before 4:00 PM.
Are shipments transferred between cities on the same day?
Yes. Shipments are transferred between cities on the same day if the shipping label is issued before 4:00 PM.
What happens if the shipping label is issued after 4:00 PM?
If the shipping label is created after 4:00 PM, the shipment will be picked up on the next day.