Ready to ship your store's orders to customers in more than 220 countries?
Connecting your store with DHL for international shipping puts one of the world's leading logistics companies behind your checkout. DHL is one of the carriers available through Salla's shipping policies (waybills) for international shipping, and a leading logistics provider in Saudi Arabia whose services include shipping and delivering online store products. In this guide, you'll learn how to activate DHL in your store, set up its shipping rates, and solve the most common issues merchants run into.
To connect with DHL, open (Store settings) from your dashboard sidebar, click (Shipping and delivery options), and turn on the (DHL international shipping) option. Then, in the offer data tab, enter the offer name and your store name and click (Save). DHL then appears as a shipping choice for international orders.
๐ Article overview
- What DHL is
- How to connect your store with DHL
- Frequently asked questions
๐ฏ What is DHL?
DHL is one of the shipping companies available through Salla's waybills for international shipping, and one of the leading logistics companies in Saudi Arabia. Its services include shipping and delivering products for online stores.
๐ฃ How to connect your store with DHL
1. From the dashboard sidebar, click (Store settings).
2. From the store settings page, click (Shipping and delivery options).
3. From the shipping and delivery options page, turn on the (DHL international shipping) option.
4. From the offer data tab, enter the offer name and the store name, then click (Save).
Frequently asked questions
โ How do I set up shipping rates for DHL?
From the shipping rates tab, enter your shipping rates:
Either one rate for all countries and cities, or a customized rate type through the API.
โ Can I ship medications, food products, or cosmetics to Thailand via DHL?
๐ด No, you cannot.
Per DHL's instructions, shipping medications, food products, or cosmetics to Thailand under an individual or personal name is strictly prohibited.
Thai customs and the Food and Drug Administration (FDA) will not make exceptions or accept any exemption requests in this regard.
We recommend double-checking your product types before shipping to Thailand to avoid any rejection or delay.
โ Can I estimate the shipping cost in advance?
Yes, you can estimate a shipment's cost in two ways:
Either use the DHL shipping cost calculator,
or, from the shipping and delivery options page, click (Shipping rates calculator).
Enter the shipping address details, the carrier, and the weight to see the shipping cost.
๐ Important notes
The calculated cost is based on weight only; shipping costs will differ with carriers that use volumetric weight.
For more details on volumetric weight in shipping and how to calculate it.
For more details on shipping and delivery options settings.
โ How is the shipping or delivery price calculated?
Based on the shipment's actual weight or volumetric weight, whichever is greater.
Volumetric weight is calculated with the following formula:
Volumetric weight = length x width x height
The result is divided by 5,000.
โ Why doesn't DHL appear in my store?
Go to (Store settings), then (Branches and warehouses).
Click the branch or warehouse and make sure the address is entered in letters only, along with the secondary number, the postal code, and a mobile number without the country code 966. DHL will then appear immediately for international shipping.
โ How do I manage my shipping waybills?
For more details on managing shipping waybills.
โ How does the waybill work?
The waybill is prepared through the Salla platform, which is connected to DHL's system.
Domestic shipping requires a waybill number and an invoice; international shipping requires a waybill number and an invoice in English.
โ What services does the company provide?
- International shipping to more than 220 countries.
- Door-to-door pickup and delivery.
โ How are orders sent to the company?
Through the Salla platform.
โ Is there a shipment tracking system?
Yes.
โ How do I fix a rejected postal code?
Sending an order to the carrier can fail if the postal code is shorter than 6 digits.
In that case, add zeros to the left of the postal code so the carrier accepts it; the postal code will still appear in the system without the leading zeros.
โ What is the maximum number of cartons per shipment?
There is no maximum number of cartons.
โ What are the minimum and maximum weights that can be shipped?
There is no minimum; the maximum is 300 kg per waybill.
โ What do I do if a shipment is damaged or lost, or I want to file a complaint about DHL waybills?
When you face any problem with DHL waybills, you can file a complaint through the quality portal on the shipping and delivery options page.
For more details on the quality portal for shipping complaints.
โ How do I temporarily disable the company in my store?
From the carrier's settings page under shipping and delivery options, turn the (Hide the shipping company from the checkout page) option on or off.
