Category
📦 Orders
Browse every article and guide in the “📦 Orders ” category of the Salla Help Center.
21 articles
Order basics
3 articles- Set up a pre-order confirmation | A smart strategy to reduce returnsAdding a pre-order confirmation is a strategic step to reduce unintentional purchases and lower return rates. It helps set clear expectations before checkout, improves customer experience, and increases overall store efficiency.
- How to manage customer complaints on SallaFind, read, and answer customer complaints in your Salla dashboard, and see how customers file, follow, and close a complaint on your store.
- How customers track orders in Apple WalletCustomers who pay with Apple Pay can track their order in Apple Wallet. Here is what they see, how they open it, and the devices it works on.
Manage orders
8 articles- Managing the Orders PageSpeed and accuracy in order management are the foundation of running a professional store and delivering a smooth buying experience.
- Create a New Order ManuallyTo make sure you never miss a customer order, even in special cases such as phone orders or direct communication, this guide shows you how to create a new order manually.
- Order reviewsCustomer reviews are among the most influential factors in purchase decisions. They provide strong proof of the quality of your products and services. However, collecting reviews can sometimes be difficult, as customers may ignore review requests or find the process of logging in to submit feedback inconvenient.
- Order assignmentThe order assignment feature helps you organize tasks assigned to employees when working within a team and while preparing orders, ensuring orders are assigned to the employee responsible for preparing and completing them.
- Order actions and operationsReal operational strength lives in the small details that create a big impact.
- Order management stages and the sales processIn e-commerce, effective order management is both a skill and a system. It combines precision with smooth execution to ensure a great shopping experience for customers and a comfortable workflow for merchants.
- Managing suspicious ordersLearn when Salla’s payment protection alert appears on suspicious orders, how to verify customer data, confirm or cancel orders, and refund payments safely.
- Guest checkout: Complete orders quickly without creating an accountHave you noticed that some customers leave the store when they are asked to create an account before purchasing?
Order statuses
2 articles- Customize order statusesImagine giving your customers a clear and personalized view of their order journey, one that reflects your store identity and the way you operate.
- Update the status of multiple ordersWhen dealing with a large number of orders, updating their statuses manually can become time-consuming and exhausting, especially when refunds need to be issued or loyalty points must be returned to customers
Export templates
1 articleAdditional options
4 articles- Customize store invoices | Invoice editorMany merchants struggle with generic invoices that do not reflect their brand identity or meet customer expectations for professionalism and clarity.
- Set up cart order optionsImagine being able to customize your customers’ checkout experience down to the smallest detail.
- Automatic order tagsAs daily order volume grows, manually sorting and tracking orders can quickly become time consuming and error prone.
- Customize order settingsFlexible and well configured order settings are essential for delivering a smooth shopping experience while maintaining strong operational efficiency.
Returns & refunds
3 articles- How to manage order returns and refunds on SallaReturn a full order or part of one, refund the customer, adjust quantities or prices, and confirm the refund in your Salla payments balance.
- View and restore deleted ordersIn digital store management, there are times when restoring deleted orders becomes necessary. This may be for review, auditing, or completing pending actions.
- Order returns and refunds on Salla: common questionsWhat each return status controls on Salla, how much of a payment you can refund, and how to confirm a refund completed, plus answers to common questions.
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