Looking for a Saudi shipping partner that covers first, middle, and last mile?
Skip Express is a Saudi logistics company offering customs clearance, well-equipped storage yards, land transport, and first-, middle- and last-mile delivery at competitive rates. The Skip Express shipping integration connects the company to your Salla store, so you can offer its service at checkout and manage rates from your dashboard. In this guide, you'll learn how to connect Skip Express, how to set your shipping rates, what the service costs, which cities it covers, and how it handles returns, claims and cash on delivery.
To connect Skip Express, open (My installed apps) from your dashboard side menu, click (Browse Salla App Store), then open the Skip Express app page and click (Install). Review the permissions the app requests and click (Grant permission). Your store is linked as soon as the permission is granted.
๐ Article overview
- What Skip Express is
- Whether you need a Skip Express account first
- How to connect Skip Express to your store
- Managing the app in your store
- Pricing and coverage
- Frequently asked questions
๐ฏ What Skip Express is
Skip Express is a Saudi company specializing in logistics, with a focus on strong service at competitive prices. Its services span customs clearance, storage yards fitted with best-in-class handling equipment, and land transport. It currently offers first-mile, middle-mile, and last-mile delivery.
๐ฏ Do you need a Skip Express account first?
No. When you install the Skip Express app from the Salla App Store, a new Skip Express account is created for you automatically. If you already have a Skip Express account, contact Skip Express technical support instead and ask them to activate that account on your Salla store.
๐ How to connect Skip Express to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Skip Express app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Skip Express account.
For more detail, read Managing my store's apps.
๐ฃ Managing the app in your store
How do I set up shipping rates on Skip Express?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Skip Express app, click (App settings).
3. On the (Shipping rates) tab, enter your shipping rates for the cities and regions you want.
For more detail, read Shipping and delivery option settings.
How do I turn the Skip Express app off temporarily?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Skip Express app, click (App settings).
3. Turn the (Hide shipping company from the checkout page) option on or off.
How do I remove the Skip Express app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Skip Express app, click the (...) icon, then click (Delete app), as shown below.
๐ฐ Pricing and coverage
What does Skip Express delivery cost?
Charge |
Amount |
All covered cities, first 10 kg |
SAR 22 |
Each additional kilogram |
SAR 1 |
Order cancellation |
SAR 10, and the original shipping fee is not charged |
Cash on delivery, card collection |
2.75% of the amount collected |
Cash on delivery, cash collection |
SAR 5 |
๐ Important notes
All prices exclude VAT.
Which cities are supported for merchant pickup?
Riyadh, Dammam, and Jeddah.
Which cities are supported for customer delivery and shipping?
Pickup city |
Cities served |
Riyadh |
Riyadh, Diriyah, Tabrak, Al Muzahimiyah, Huraymila, Dhurma, Dhalm, Halban, Al Fardaniyah, Umm Al Arad, Al Quwaiiyah, Al Humiyat, Ateef |
Dammam |
Dammam, Khobar, Dhahran, Jubail, Hofuf, Qatif, Ras Tanura, Saihat, Tarout, Abqaiq, Al Danah, Al Jaymah, Al Mubarraz, Anak, Ghizlan, Al Rumailah, Safwa, Shaab, Adiliyah, Uqair |
Jeddah |
Jeddah, Makkah, Taif, Rabigh, Bahrah, Al Rashidiyah, Al Umrah Al Jadidah, Al Mahamid, Haddah, Al Qadimah, Thuwal, Yanbu |
โ Frequently asked questions
How do I sign a contract and get connected?
Contact the Skip Express customer service team through the company's official website.
How are payments settled?
Cash on delivery amounts are settled by weekly bank transfer.
When is the best time to reach Skip Express customer service?
Sunday to Thursday, 09:00 to 16:00, and Saturday, 09:00 to 13:00.
Do merchants get a report on amounts and stock?
Yes, where stock information is available.
How do I send an order to the company?
Either through your dashboard or through the electronic integration.
Is there shipment tracking?
Yes.
If a shipment has more than one carton, does each carton get its own waybill?
Each carton gets its own waybill, under a single waybill number.
How do I change a customer's address after the waybill has been issued?
Call customer service.
Do you ship within the same city, and between cities?
Both โ within the same city and between cities.
Is there a door-to-door pickup and delivery service?
Yes.
Does the company support international shipping?
No.
Who do I contact when there's a problem with a shipment?
The unified number, social media, email, or the website.
Can I ship liquid products?
No.
What's the maximum number of cartons I can ship at once?
50.
Can I ship valuable items, and are they insured?
Yes, insured up to SAR 10,000.
Is there a two-hour delivery service?
No.
What are the delivery limits inside and outside the city?
They follow the company's coverage map.
Does two-hour delivery cover restaurants or food?
No.
Is refrigerated shipping available, and at what temperature?
No.
Are storage, fulfillment and packing services available?
Yes.
What are the minimum and maximum shipping weights?
0 to 50 kg.
Is cash on delivery available, what does it cost, and is card payment supported?
Yes. The fee is 2.75% of the cash on delivery amount, and card payment is supported.
How is the shipping or delivery price calculated?
By the customer's products and other commercial factors.
When does the courier come for a home pickup?
During working hours, 09:00 to 21:00.
Is there a return service if the customer doesn't take delivery, and what does it cost?
Yes. It costs half the shipping value.
What happens if a shipment is delayed or damaged, and who covers the cost?
File a complaint, and the customer service team follows up on the incident. Skip Express covers the shipment's value where the fault is theirs.
How long does delivery inside the merchant's city take?
Within 24 hours.
Rates, coverage, and cash-on-delivery fees decide whether a shipping partner fits your margins. Check the numbers above against your average order before you turn the option on at checkout.