Would you rather spend your day on marketing than on packing boxes?
Premium Logistics offers ready-made logistics solutions for online stores โ storage, order preparation, packing, and shipping โ so the hardest operational work sits with them and you can focus on marketing and sales. The Premium Logistics shipping integration connects your Salla store to the company through the Salla App Store. In this guide, you'll learn how to install and connect the app, how to set your shipping rates, and how the company's coverage, waybills, and insurance work.
To connect Premium Logistics, open (My installed apps) from your dashboard side menu, browse the Salla App Store, and install the Premium Logistics app. Review the permissions it requests and click (Grant permission). Installing the app creates a Premium Logistics account for you automatically, and the connection is complete.
๐ Article overview
- What Premium Logistics is
- Whether you need a Premium Logistics account before connecting
- How to connect Premium Logistics to your store
- Frequently asked questions
๐ฏ What Premium Logistics is
Premium Logistics provides ready-made solutions that feed directly into the success of your online store. The company takes the hardest tasks off your hands so you can concentrate on marketing and sales.
๐ฏ Do you need a Premium Logistics account before connecting?
No. Installing the Premium Logistics app from the Salla App Store creates a new Premium Logistics account for you automatically. If you already have one, contact Premium Logistics technical support to activate it on your Salla store.
๐ How to connect Premium Logistics to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Premium Logistics app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Premium Logistics account.
For more detail, see managing my store's apps.
โ Frequently asked questions
How do I set up my shipping rates with Premium Logistics?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Premium Logistics app, click (App settings).
3. From the (Shipping rates) tab, enter the rates for the cities and regions you need.
For more detail, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Premium Logistics app, click (App settings).
3. Turn the (Hide shipping company from the checkout page) option on or off.
How do I remove the Premium Logistics app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Premium Logistics app, click the (...) icon, then click (Delete app), as shown below.
Which cities are supported for the merchant?
Every city in the Kingdom, plus the Gulf countries.
Which cities are supported for customer shipping and delivery?
Every city in the Kingdom, the Gulf countries, and international shipments.
How do contracting and connecting work?
After Premium Logistics contacts you and both sides sign the contracts, the electronic connection is set up through the API.
How are amounts settled?
Amounts are settled 7 days after Premium Logistics issues the invoice due at the end of the month.
When is the best time to reach Premium Logistics customer service?
From 10 am to 10 pm.
Does the merchant get a report on amounts and stock?
Yes.
How is an order sent to the company?
Submit it through the company's service request page at https://pr-lo.com/service-request, or get in touch on WhatsApp at +966559165369.
Is there a shipment tracking system?
Yes.
How does the waybill work?
When a customer orders from your store and the order appears in the inventory system, the order is prepared and packed, and a shipping waybill is issued.
If a shipment has more than one box, does each box get its own waybill, or do they ship together under one?
Each box gets its own waybill.
How do I change a customer's address after the waybill is issued?
Edit it in the system before the order is handed to the shipping team for delivery. Once the order has left, the waybill can no longer be changed.
Do you offer shipping within the same city, and between cities?
Yes.
Is door-to-door pickup and delivery available?
Yes.
Does the company support international shipping, and which countries do you ship to?
Yes, to every country, through approved carriers. Each carrier's own terms and conditions apply.
Who do I contact when there's a problem with a shipment?
Customer service, on +966559165369 or +966558558149.
Can I ship liquid products?
Yes.
What is the maximum number of boxes I can ship at once?
It depends on the type of product being shipped.
Can I ship valuable items, are they insured, and what is the maximum cover?
Yes. The maximum cover is SAR 35,000 per parcel, provided the parcel is insured.
Is two-hour delivery available?
No.
What are the delivery limits inside and outside the city?
- Inside Riyadh: within 24 hours.
- Cities inside the coverage area (outside Riyadh): 24 to 72 hours, refrigerated shipping included.
- Cities outside the coverage area: 2 to 7 working days, refrigerated shipping included.
Does two-hour delivery cover restaurants or food?
No.
Is refrigerated shipping available, and at what temperature?
Yes. [Verify: the source does not give the temperature the vehicles run at.]
Are storage, preparation, and packing available?
Yes.
What are the minimum and maximum shippable weights?
From 1 gram to 18 kg. Anything above that is charged as excess weight and shipped on a multi-piece waybill.
Is cash on delivery available, what does it cost, and is card payment supported?
Yes, and the cost varies by the package you choose. [Verify: the source does not say whether card payment is supported.]
How is the shipping or delivery charge calculated?
By the weight of the order, against the fixed rate agreed in your contract.
If a courier collects from home, when do they arrive?
By arrangement.
Is a return service available, and what does it cost, if the customer doesn't take delivery?
Yes, on the terms agreed with the merchant.
What happens if a shipment is delayed or damaged, and who covers the cost?
Costs are borne according to the terms of the signed contract, after the reasons for the delay or damage have been reviewed.
How long does delivery take inside the merchant's city, and how long does shipping take?
Within 24 to 48 hours of the goods being shipped.
With Premium Logistics connected, storage, packing, waybills, and delivery run in the background โ and your attention stays on selling.