Looking for a courier that handles door-to-door delivery and cash on delivery across Saudi Arabia?
AyMakan is one of the shipping companies available through Salla's discounted shipping labels. It offers door-to-door delivery and shipping, plus a cash on delivery service for your customers. Connecting your store to AyMakan takes only a few clicks from your dashboard. In this guide, you'll learn how to activate the AyMakan integration, set your shipping rates, enable cash on delivery, and temporarily hide the company from checkout.
To connect AyMakan to your Salla store, open your dashboard, go to Store settings, then Shipping and delivery options, and activate the AyMakan option. Enter your label details and shipping rates, enable cash on delivery if you want it, and save โ the courier then appears at checkout.
๐ Article overview
- How to connect your store to AyMakan
- How to set up your shipping rates for AyMakan
- How to activate cash on delivery
- How to temporarily disable the company in your store
- Frequently asked questions
๐ How to connect your store to AyMakan
1. From the side menu of your dashboard, click (Store settings).
2. From the Store settings page, click (Shipping and delivery options).
3. From the Shipping and delivery options page, activate the (AyMakan) option.
4. From the (Display details) tab, enter the display name and the label details, then click (Save).
How to set up your shipping rates for AyMakan
From the (Shipping rates) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How to activate cash on delivery
You can enable or disable the cash on delivery service from the (Shipping rates) tab.
The company's cash on delivery fee is SAR 8.00 + VAT per order.
You can adjust the service fee your customers pay when they choose cash on delivery, then click (Save).
- If you set a fee higher than the company's fee, the difference is added to your wallet as profit.
- If you set a fee lower than the company's fee to encourage customers to buy, the difference is deducted from your balance.
How to temporarily disable the company in your store
From the Shipping and delivery options settings page, turn the (Hide shipping company from checkout page) option on or off.
โ Frequently asked questions
What services does AyMakan provide?
- Door-to-door delivery.
- Cash on delivery.
- Shipment tracking.
- Customer follow-up by calls and messages over 3 consecutive days to confirm delivery.
- Evening delivery.
When does AyMakan pick up shipments?
- Main cities: orders are picked up daily from 9 AM to 6 PM for labels created before 12 PM. Labels issued after 12 PM are picked up the next day.
- Secondary cities: orders are picked up 24 hours after the label is issued.
- Villages and remote areas: orders are picked up 48 hours after the label is issued.
What happens if the label is issued after 12 PM?
If the label is issued after 12 PM, the order is picked up the next day.
Is a returns service available, and how much does it cost?
Yes, returns are available. A return label costs the same as a delivery label.
Is cash on delivery available for any cart value?
If the cart value is under SAR 20, the cash on delivery payment method will not appear at checkout even when it is enabled.
When are cash on delivery amounts transferred to the merchant?
AyMakan transfers cash on delivery amounts weekly on Sunday, and they reach the merchant on Monday.
Which cities are supported for merchant pickup?
Riyadh - Jeddah - Makkah - Buraydah - Unaizah - Dammam - Khobar - Dhahran - Khamis Mushait - Abha - Ahad Rafidah - Billahmar - Billasmar - Rijal Almaa - Sarat Abidah - Tandaha - Tanomah - Muhayil Asir
Which cities are supported for customer delivery and shipping?
Riyadh - Jeddah - Makkah - Dammam - Khobar - Dhahran - Jubail - Saihat - Shaqra - Ushaiqer - Tharmada - Al Qasab - Al Muzahmiyah - Huraymila - Al Qurainah - Al Uyaynah - Al Jubailah - Qusur Al Muqbil - Banban - Malham - Al Hisi - Tumair - Tumairiyah - Jalajil - Al Mushaibah - Al Hair - Al Majmaah - Harmah - Mulaih - Al Musaidiyah - Rawdat Sudair - Hawtat Sudair - Ushayrat Sudair - Awdat Sudair - Al Mashabah - Salbukh - Thadiq - Al Kharj - Al Hazm - Al Dubaiah - Hait - Al Ammajiyah - Buraydah - Uyun Al Jiwa - Al Quwarah - Al Asyah - Al Shimasiyah - Qusaiba - Al Butain - Ain Ibn Fuhaid - Aba Al Worood - Al Tanomah - Al Zulfi - Unaizah - Al Bukayriyah - Al Rass - Al Midhnab - Al Badai - Riyadh Al Khabra - Al Khabra - Al Basr - Al Nabhaniyah - Uqlat Al Suqur - Al Fuwailiq - Qasr Ibn Aqil - Al Ammar - Al Dulaymiyah - Al Dhahiriyah - Abanat - Al Shihiyah - Al Dilam - Hawtat Bani Tamim - Naam - Al Hariq - Al Hilwah - Anak - Al Thaniyah - Qatif - Al Awjam - Tarout Island - Al Awamiyah - Safwa - Ghadhlan - Al Fanateer - Ras Tanura - Al Jughaimah - Khamis Mushait - Abha - Ahad Rafidah - Billahmar - Billasmar - Rijal Almaa - Sarat Abidah - Tandaha - Tanomah - Muhayil Asir
Does the company support international shipping?
No.
Does AyMakan accept liquid products?
Yes, as long as they are packaged well enough to prevent leaks.
Is a two-hour delivery service available?
No.
Is a packaging service available?
No, a packaging service is not available.
When a courier picks up from home, when do they arrive?
During fixed working hours:
- Morning shift: 9 AM to 12 PM.
- Evening shift: 1 PM to 6 PM.
How is the shipping price calculated?
Shipping is calculated as shown above: SAR 27.60 for the first 15 kg for Salla merchants when the shipment is a normal size. Larger shipments are calculated by volumetric weight.
Is same-city shipping available?
Yes, in the following cities: Jeddah - Makkah - Riyadh - Buraydah - Unaizah - Dammam - Khobar - Dhahran.
Is intercity shipping available?
Yes. AyMakan ships from 8 main cities to more than 79 cities and governorates across Saudi Arabia, as listed above.
How do I reach AyMakan if there is a problem with a shipment?
From the (Additional information) tab, contact the customer service numbers or the email address shown.
Which Salla plans include AyMakan?
AyMakan is available on all Salla plans.
How do I file a complaint about a damaged or lost shipment on AyMakan labels?
If you face any problems with AyMakan labels, you can file a complaint through the quality portal on the Shipping and delivery options page.
For more details, see the quality portal for shipping complaints.
With AyMakan connected, your store gains wide coverage across Saudi cities and a cash on delivery option โ set your rates once and let the courier handle the rest.