Unified customer account across Salla stores

Customers can now manage all their personal data from a single page, quickly and easily. This reduces friction during checkout, as their information is already saved, leading to a smoother experience and higher order completion rates.

📌 Article overview

• Customer profile editing page
• Account information
• Address management

Customer Profile Page

Customers can access and update their data easily through their account:

1. Go to the account homepage in any Salla store they’ve previously logged into
2. Click My Account

All account details will appear automatically, including:

• Name
• Date of birth
• Gender
• Email
• Phone number

Note: When updating email or phone number, the customer must enter a verification code (OTP) before saving changes. For other fields, no verification is required.

Key insight: Any changes made to account data are automatically reflected across all Salla stores linked to the same account.

Shipping Address Management

Customers can manage their shipping addresses easily by: Clicking Manage Addresses

This opens the address management page.

1. Add a new address

• Click Add New Address
• The location appears automatically on the map
• Customer can:
  • Adjust location on the map
  • Or enter address manually
• Click Save

In Saudi Arabia: Customers can search using National Address (via map or form field).

2. Set a default address

• From address options → click Set as Default

The default address will be auto-filled during checkout

3. Edit an address

• Customers can update any saved address easily

4. Delete an address

• The address is permanently deleted from all Salla stores linked to the account

Frequently asked questions

Can a customer deactivate their account across all stores?

Yes.

• From account settings → deactivate account

• The account would be reactivated once they log in again
• No data is deleted
• Notifications are paused during the deactivation

What language is used for displaying data?

• Arabic or English (based on store/language settings)

Can customers customize settings for a specific store?

Yes.

From Settings tab, they can:

• Hide their name
• Enable/disable promotional messages
• Deactivate account (per store preferences)