What is Diggipacks?
We work at"Diggipacks"to be a key pillar in the success of e-commerce projects by providing comprehensive and integrated logistics services tailored to e-commerce needs through a single platform, from receiving products from the merchant to delivering them to the buyer as quickly as possible, while meticulously handling inspection, classification, secure storage, and other services with high precision and professionalism.
Steps to integrate with Diggipacks:
1. From the side menu of the control panel, click on (Installed Apps).
2. From the Salla App Store banner, click on(Browse Salla App Store).
3. From the Diggipacks app, click (App Settings).
The app must be installed if it is not already in your store. For more details oninstalling an app from the Salla App Store
4. In the (Integration Data) tab, enter your Diggipacks account details, then click (Save).
Frequently asked questions
How can I set up shipping rates onDiggipacks?
1. From the side menu of the control panel, click on (Installed Apps).
2. From the All Apps page, and from the Diggipacks app, click on (App Settings).
3. In the (Shipping Rates) tab, enter the shipping rates for the desired cities and regions.
For more details onshipping and delivery options settings
How can I temporarily disable an app in my store?
1. From the side menu of the control panel, click on (Installed Apps).
2. From the All Apps page, and from the Diggipacks app, click on (App Settings).
3. Enable or disable the option (Hide the shipping company from the purchase page).
What services does Diggipacks offer?
Order preparation service is one of Diggipacks' services for stores with daily orders, where the store owner stores goods with Diggipacks, and the company prepares orders and delivers them to a shipping company chosen by the client for shipping.
The service price starts from SAR 8, with special rates for large orders.
Fulfillment and shipping service&Shipping:
The fulfillment and shipping service is one of Diggipacks' services for stores with daily orders, where the store owner stores goods with Diggipacks, and the company prepares orders and ships them via a third party to the final customer.
The service price varies by shipping area, costing SAR 27 for main shipping areas and SAR 37 for sub-areas.
* The main areas are Riyadh, Jeddah, Dammam, Khobar, and Dhahran; others are considered secondary areas.
24 Hours Delivery service:
This service is available for delivery within Riyadh city within 24 hours, provided the products are in Digibax warehouses, costing SAR 38 per shipment.
* The main areas are Riyadh, Jeddah, Dammam, Khobar, and Dhahran; others are considered secondary areas.
Door2Door service:
This service is available in major city areas directly from the store to the customer's door on the same day within hours of receipt, priced at SAR 24 for shipments up to 10 kg, with an additional SAR 1 per extra kilogram.
* The main areas are Riyadh, Jeddah, Dammam, Khobar, and Dhahran; others are considered secondary areas.
Return shipment service from the customer after receipt:
If a customer decides to return the shipment after receiving it, the cost will be SAR 24 from main areas and SAR 30 from secondary areas.
* The main areas are Riyadh, Jeddah, Dammam, Khobar, and Dhahran; others are considered secondary areas.
Unreceived shipment return service:
If customers do not receive the shipment, the cost will be SAR 24 from main areas and SAR 30 from secondary areas.
* The main areas are Riyadh, Jeddah, Dammam, Khobar, and Dhahran; others are considered secondary areas.
* All prices are subject to VAT, which will be added to the displayed price. (15%).
Cash on delivery is free for all shipments.
Where are Digibax warehouses located?
Currently available only in Riyadh city.
Does the company offer international shipping?
The company does not support international shipping.
What are the supported cities for merchants (Pickup&Drop Off)?
Available in all cities of the Kingdom.
What are the supported cities for customers (Delivery&Shipping)?
Shipping is currently from Riyadh to the following cities:
- Riyadh, with delivery taking two days.
- Jeddah, with delivery taking 10 days.
- Dammam, with delivery taking four days.
- Al-Ahsa, with delivery taking four days.
- Qassim, with delivery taking seven days.
- Hail, with delivery taking seven days.
- Jizan, with delivery taking 14 days.
- Khamis Mushait, with delivery taking 14 days.
- Medina, with delivery taking 10 days.
The extended duration is due to the COVID-19 crisis.
What is the mechanism for settling cash on delivery amounts?
Cash on delivery amounts are transferred every two weeks.
Is there a shipment tracking system?
Yes.
What is the contracting and integration method?
The merchant registers through the link on the Digibax page, and then the Digibax team will contact them to gather some information, understand the needs, and finalize the contract. The Digibax team will send information for the merchant to add on the Digibax page to link the account.
How do I change the customer's address after issuing the shipment policy?
A new shipping policy must be reissued, or contact Digibax customer service to change it in the system.
Do you offer same-city shipping services?
Yes, currently in main cities - the main areas are Riyadh, Jeddah, Dammam, Khobar, and Dhahran. Other areas are considered secondary.
Do you offer intercity shipping services?
Yes, we handle delivery based on the size of pallets and above or small orders as per each request.
Is there a door-to-door pickup and delivery service?
Yes, door-to-door pickup and delivery services are available only in main cities, and pickup must be at specified times for same-day delivery.
The main areas are: Riyadh, Jeddah, Dammam, Khobar, and Dhahran. Other areas are considered secondary.
Does the company support international shipping? Which countries do you ship to?
No, international shipping is not available at the moment.
How do I contact you if there's an issue with a shipment?
Through the official channels listed at the top of the page.
Is it allowed to ship liquid products?
No, we currently do not offer this service.
Is it allowed to ship valuable products? Is there insurance for them? What is the maximum insurance coverage?
Currently, there is none.
Is there a two-hour delivery service?
No, it is not available.
Does the two-hour delivery service include restaurants?
No.
Does the two-hour delivery service include food?
No.
Do you offer refrigerated shipping services? What is the temperature in your vehicles?
No, refrigerated shipping service is not available.
Are storage, preparation, and packaging services available?
Yes, the service is available.
What is the minimum and maximum weight that can be shipped?
15 kilograms for e-commerce shipments.
Between 50-100 kilograms for orders.
Is cash on delivery service available? What is its cost?
Yes, it is available for free with all shipments.
When cash on delivery is available, can the customer pay in cash or by network?
Cash only, and we are working on providing network payment.
If a representative is available for home pickup, when will they be sent?
According to working hours, and the schedule will be agreed upon during registration.
How is the shipping or delivery price calculated?
Based on the cities and type of delivery service.
Is there a return service for the order? What is its cost? (If the customer does not receive the goods)
Yes, after 3 delivery attempts to the customer, the store owner is notified and it is returned at the same delivery cost. The cost is SAR 24 from main areas and SAR 30 from secondary areas.
* The main areas are Riyadh, Jeddah, Dammam, Khobar, and Dhahran. All others are considered secondary areas.
Is there a refund service for the order? What is its cost? (If the customer receives the order and decides they do not want it)
Yes, it is at the same basic delivery cost, SAR 24 from main areas and SAR 30 from secondary areas.
* The main areas are Riyadh, Jeddah, Dammam, Khobar, and Dhahran. All others are considered secondary areas.
Do you have a shipping or delivery service for large items like furniture? How is the service cost calculated?
Yes, it is available, according to the agreement.
In case of shipment or product delay or damage, what is the procedure and who bears the cost?
The matter is investigated, and responsibilities are then determined.
What is the delivery time within the merchant's city, and the shipping duration?
Same day and within hours if the order is ready for delivery, with a maximum of one day if the customer is ready to receive it.