Are your customers still hearing from your business through a personal Gmail address?
A business email is one that runs on your own domain, like user@yourdomain.com, instead of a free consumer address. It makes your brand look established and gives the person on the other end a reason to trust what they receive. Zoho Mail lets you set one up on your store domain at no cost. In this guide, you'll learn why a business email matters, how to create one with Zoho, how to install the Zoho Mail app on your Salla store, and how to add more addresses later.
To set up a business email, sign up for a free Zoho Mail account, add your store domain, verify it by adding the TXT record Zoho gives you to your domain settings in Salla, create your main user, then install the Zoho Mail app from the Salla App Store.
📌 Article overview
- Why you need a business email
- How to connect a Zoho business email to your store
- Frequently asked questions
🎯 Why you need a business email
For your brand to stand out and read as genuine, every official message should go out from an email address on your own company domain, such as user@yourdomain.com.
Using a Yahoo, Gmail, or Hotmail address for correspondence with customers, or internally, works against you as a business. Company messages should come from addresses built on your own domain so the recipient can trust that they are real.
There is a practical reason too: the apps team uses your business email to activate your Apple Developer Program account on Apple's platform.
🚀 How to connect a Zoho business email to your store
Step one: create official addresses with a free service such as Zoho
You can skip this step if you already have a Zoho mailbox.
1. Open the Zoho Mail home page and click (Sign up for free).
2. Choose the plan that fits your business and its size, or try it free for 15 days.
3. Enter the required details, then click (SIGN UP).
📝 Important notes
The address Zoho asks for at this stage is a contact address (a Gmail address, for example), not the address you are about to create on your own domain.
4. Enter the verification code sent to the mobile number you registered.
5. To set up your existing domain with Zoho Mail, click (Add now).
6. Enter your domain and business name, choose the business type, then click (Add).
7. Select the server that hosts your store domain. In our example the server is (name.com), and Zoho then shows the DNS details: the name and the value, in that order.
Pause here. Leave this page open as it is and open your Salla store in a new browser tab.
8. From the side menu of your dashboard, under store settings, click (Domain settings).
9. Add the DNS details to your store domain page.
- Set the record type to (Type = TXT).
- In the (Name) field, enter (@) on its own, or your store domain.
- In the (Content) field, enter the value from step 7.
Then click (ADD). Once the record is added, the new value appears in the list like this:
10. Go back to the page you left open in step 7 and click (Verify by TXT) to complete the connection.
11. Enter the main username. Whoever signs up first and sets up the domain becomes the super administrator, a role that carries every privilege across all users in the store. The super administrator can manage users and groups, change roles, moderate email, and more.
💡 Example: info
You can skip the screens that follow until you reach the main Zoho mailbox screen for your store.
Step two: install the Zoho Mail app on your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Zoho Mail app page, click (Install).
4. Zoho Mail is now active on your store.
❓ Frequently asked questions
Is Zoho the only way to create a business email?
No. You can create a professional business email with Zoho, G Suite, or Microsoft.
What do I need to create an address on my own domain with Zoho?
- You or your business must own a domain, with any extension: .com, .net, .info, or another.
- An account on the Zoho website.
How do I add new addresses to my Zoho account?
The address you created first is usually a general one rather than a personal mailbox, so the next step is adding users with their own professional addresses on the same domain. To add new addresses, go to your account's admin console, click (User Details), then click (Add User). Enter the details for the new address — first and last name, email, password and password confirmation — then click (Ok).
Each new user can reach their mailbox through the Zoho website exactly the way they would use Gmail or any other service: open Zoho and sign in with the address and password.
For more details, see adding a new user (Zoho help center).
What does the Zoho free plan include?
- Five additional accounts for the people working with you, each with 5 GB of storage.
- No payment and no credit card details required.
Once your domain is verified and the app is installed, every message you send carries your own domain — a small change that quietly raises how seriously customers and partners take your store.