Need same-day delivery inside the city and a two-day option between cities?
Delivery speed is one of the few things a shopper judges you on before they ever open the box. The Yeswa integration connects your Salla store to Yeswa, a logistics provider with a fleet of more than 500 couriers covering the Kingdom, plus warehousing and packing. In this guide, you'll learn what Yeswa offers, how to connect it to your store, and the answers to the questions merchants ask most.
To connect Yeswa to your Salla store, open (Installed apps) from your dashboard's side menu, click (Browse Salla App Store), and install the Yeswa app. Review and grant the requested permissions, then sign in to your Yeswa account or create a new one to finish the connection.
๐ Article overview
- What is Yeswa?
- How to connect your store with Yeswa
- Frequently asked questions
What is Yeswa?
Yeswa was founded in Riyadh in 2017 and has since expanded to cover every region of the Kingdom, backed by a fleet of more than 500 couriers. It uses current express-delivery technology to offer same-day delivery within a city and two-day delivery between cities, and it also provides storage and packing services shaped around what the merchant needs.
๐ฃ How to connect your store with Yeswa
1. From the side menu of your dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Yeswa app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
5. Sign in to your Yeswa account, or create a new one.
Your Salla store is now connected to your Yeswa account.
For more details, see managing my store apps.
โ Frequently asked questions
How do I set up shipping rates for Yeswa?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the Yeswa app, click (App settings).
3. From the (Shipping pricing) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the Yeswa app, click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Yeswa app from my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the Yeswa app, click the (...) icon, then click (Delete app), as shown in the image.
How do I sign a contract and get connected?
Submit a contract request through the Yeswa website.
How are amounts settled?
Amounts are settled every 15 days.
When is the best time to contact the company's customer service?
Between 5 and 9. [Verify: the Arabic gives no am/pm for these hours.]
Does the merchant get a report of amounts and stock, where available?
Yes.
How are orders sent to the company?
Either through the integration, or by uploading orders from the dashboard Yeswa provides.
Is there a shipment tracking system?
Yes.
If a shipment has more than one box, does each box get its own waybill?
No. The items go into a single box under a single waybill.
How do I change the customer's address after the waybill is issued?
Change it through the integration if it allows the edit, through the dashboard Yeswa provides, or by contacting the operations team.
Do you deliver within the same city, and between cities?
Yes, both are available.
Is there a door-to-door pickup and delivery service?
Yes.
Does the company support international shipping, and which countries do you ship to?
No, international shipping is not supported.
Who do I contact when there is a problem with a shipment?
Contact the operations team through the channels Yeswa provides.
Are liquid products allowed?
Yes.
What is the maximum number of boxes that can be shipped at one time?
It depends on the size of the boxes.
Are valuable items allowed, and are they insured?
No. [Verify: the Arabic answers only "no" and leaves the insurance coverage limit unanswered.]
Is there a two-hour delivery service?
Yes.
What area does delivery cover inside and outside the city?
The entire city.
Does the two-hour delivery service cover restaurants and food?
Yes, it does.
Do you offer refrigerated shipping?
Not at the moment; the service is being worked on. [Verify: the Arabic does not answer the vehicle temperature part of the question.]
Do you offer storage, fulfillment, and packing?
Yes.
What is the minimum and maximum weight you can ship?
There is no minimum, and the maximum is 15 kg.
Is cash on delivery available, and what does it cost?
Yes, and it costs SAR 5. [Verify: the Arabic does not answer whether card payment on delivery is available.]
How is the shipping or delivery price calculated?
Based on the number of orders.
If a courier is available for home pickup, when do they come?
Pickup runs from 10 am to 4 pm.
Is there a return service if the customer does not receive the goods, and what does it cost?
Yes. If the order is not delivered, it is returned at no cost.
What happens if a shipment is delayed or damaged, and who covers the cost?
This is set out in the contract.
How long does delivery take inside the merchant's city?
Orders within the same city are delivered the same day.