Can your courier reach every city and governorate in the Kingdom, not just the big three?
SMI Express is an express courier and e-commerce logistics company that builds tailored delivery, warehousing, and operational solutions for online stores. The SMI Express shipping integration puts the company on your Salla checkout page, so customers can pick it as a delivery option while you set your own rates from your dashboard. In this guide, you'll learn how to install the app, the two ways to reach your shipping rates, how to pause or delete the app, and what the company covers, charges, and settles.
To connect SMI Express, open (My installed apps) from your dashboard side menu, click (Browse Salla App Store), open the SMI Express app page, then click (Install). Review the permissions the app requests and click (Grant permission). Your store is linked the moment the permission is granted.
๐ Article overview
- What SMI Express is
- Whether you need an SMI Express account first
- How to connect SMI Express to your store
- Managing the app in your store
- Frequently asked questions
๐ฏ What SMI Express is
SMI Express is an express courier company working in e-commerce logistics. Instead of standard parcel delivery alone, it puts together integrated operational and logistics solutions shaped around what each store actually needs, and it also offers warehousing for stores.
๐ฏ Do you need an SMI Express account first?
No. Installing the SMI Express app from the Salla App Store creates a new SMI Express account for you automatically. If you already hold an SMI Express account, contact SMI Express technical support instead and ask them to activate it on your Salla store.
๐ How to connect SMI Express to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the SMI Express app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your SMI Express account.
For more detail, read Managing my store's apps.
๐ฃ Managing the app in your store
How do I set up shipping rates on SMI Express?
There are two ways to reach the shipping rates screen.
Option 1: from your installed apps
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the SMI Express app, click (App settings).
Option 2: from your store settings
1. From the store settings page, click (Shipping and delivery options).
2. On the SMI Express row in your shipping and delivery options, click (Settings).
3. On the (Shipping rates) tab, enter your rates for the cities and regions you want.
For more detail, read Shipping and delivery option settings.
How do I turn the SMI Express app off temporarily?
You can stop using the app without deleting it, straight from the shipping and delivery options page in your store settings. Switch the option shown below on or off.
How do I remove the SMI Express app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the SMI Express app, click the (...) icon, then click (Delete app), as shown below.
โ Frequently asked questions
Which cities can merchants ship from?
Every city and governorate in the Kingdom.
Which cities can customers receive deliveries in?
Every city in the Kingdom.
How does contracting and integration work?
1. Once you and SMI Express agree on the service, you sign the contract, and the company sends you the API document for the integration.
2. SMI Express then creates your account credentials, a username and a password.
How are payments settled?
Within two working weeks.
When is the best time to reach customer service?
During official working hours, 8 to 9. [Verify: the Arabic gives the hours only as "8-9" and does not say whether these are morning or evening times.] For shipment problems, the toll-free line is 8001240320.
Do merchants get reports on amounts and stock?
Yes.
How do orders reach the company?
SMI Express sends you a customer portal link. When you have shipments waiting, create a pickup request from that portal.
Is there shipment tracking?
Yes. SMI Express issues you a username and password, and the portal lets you follow and handle your shipments, with SMS notifications sent to your mobile.
How is the waybill handled?
You download it and print it.
If a shipment holds more than one carton, does each carton get its own waybill?
The cartons go into one box and ship under a single waybill, unless the customer has asked for more than one order.
How do I change a customer's address after the waybill is issued?
The address is changed from the CRM side of the SMI Express operations system, so contact the company to make the change.
Is shipping available within the same city and between cities?
Yes, both same-city and intercity shipping are available.
Is door to door pickup and delivery available?
Yes.
Does the company handle international shipping?
No. SMI Express ships inside the Kingdom only.
Can liquids be shipped?
Yes.
How many cartons can go out at once?
- Pickup: up to 400 shipments.
- Delivery: up to 70 shipments.
Can valuable items be shipped, and are they insured?
Yes, valuable items are accepted, and the insurance on them is set by agreement with your store.
Is two-hour delivery available?
Yes, with prior coordination. It does not cover restaurants or food.
What are the delivery boundaries inside and outside a city?
The boundaries follow the limits set for each city or governorate by its own municipality and regional authority.
Is refrigerated shipping available?
Yes, at 15 to 28. [Verify: the Arabic gives "15-28" with no unit, and a 15 to 28 degree Celsius range would be unusual for refrigerated transport.]
Are storage, preparation, and packaging available?
- Storage: yes, on pallets and shelves.
- Preparation: yes, sorting and preparing shipments.
- Packaging: yes, nylon wrapping.
What are the minimum and maximum shipping weights?
From 1 gram up to 15 kg per shipment.
Is cash on delivery available, and what does it cost?
Yes, and it is free. Card payment is supported as well.
How is the shipping price calculated?
By weight, length, and quantity.
When does the courier come for a home pickup?
At the time you coordinate in advance, once the pickup is logged in the system.
Is there a return service, and what does it cost?
Yes, for orders the customer does not receive. Three delivery attempts are free, and a fourth attempt is billed as a new shipment.
What happens if a shipment is delayed or damaged?
Raise it with customer service. Where there is damage, the cost sits with whichever party was at fault.
How long does delivery take?
- Inside the merchant's city: 24 to 72 working hours.
- To other cities: depends on the city and on your agreement with the company.
SMI Express is worth a look when your orders go out to smaller governorates rather than the main cities. Set your rates for those regions before you switch the option on, so a long-distance order never ships at a short-distance price.