Delivering across Riyadh and want the parcel in your customer's hands the same afternoon?
Speed inside a single city is a different problem from long-haul shipping, and it needs a carrier built for it. The R2EXPRESS integration connects your Salla store to R2EXPRESS, the express service from Arto Parcel Transport, a Saudi company serving businesses, showrooms, and online stores. In this guide, you'll learn what R2EXPRESS offers, how to connect it to your store, and the answers to the questions merchants ask most.
To connect R2EXPRESS to your Salla store, open (Installed apps) from your dashboard's side menu, click (Browse Salla App Store), and install the R2EXPRESS app. Review the requested permissions and click (Grant permission). A new R2EXPRESS account is created for you automatically.
๐ Article overview
- What is R2EXPRESS?
- Do you need an R2EXPRESS account first?
- How to connect your store with R2EXPRESS
- Frequently asked questions
What is R2EXPRESS?
R2EXPRESS is a Saudi company specializing in express shipping for businesses, showrooms, and online stores. It works to high quality standards, using current shipping technology and international best practice.
Do you need an R2EXPRESS account before connecting?
No. When you install the R2EXPRESS app from the Salla App Store, a new R2EXPRESS account is created for you automatically. If you already have an R2EXPRESS account, contact R2EXPRESS technical support to activate it on your Salla store.
๐ฃ How to connect your store with R2EXPRESS
1. From the side menu of your dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the R2EXPRESS app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your R2EXPRESS account.
For more details, see managing my store apps.
โ Frequently asked questions
How do I set up shipping rates for R2EXPRESS?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the R2EXPRESS app, click (App settings).
3. From the (Shipping pricing) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the R2EXPRESS app, click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the R2EXPRESS app from my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the R2EXPRESS app, click the (...) icon, then click (Delete app), as shown in the image.
Which cities are supported for merchants?
Riyadh.
Which cities are supported for customer shipping and delivery?
Riyadh.
How do I sign a contract and get connected?
The connection is direct: activate the R2EXPRESS app on the platform.
How are amounts settled?
A tax invoice is sent to the client weekly for approval and settlement.
When is the best time to contact the company's customer service?
Daily, from 9 am to 9 pm.
Does the merchant get a report of amounts and stock, where available?
Yes.
How are orders sent to the company?
Once your store is connected to the app, orders transfer automatically.
Is there a shipment tracking system?
Yes, from the client's store or from the R2EXPRESS website.
How does the waybill work?
The waybill is issued automatically as soon as the order is moved to (Ready) in the client's store.
If a shipment has more than one box, does each box get its own waybill?
One waybill covers one box or several, as long as the shipment stays within the weight allowed per shipment and per direction under the contract. The maximum shipment weight is 11 kg; anything above that is charged SAR 1, up to a shipment maximum of 16 kg. [Verify: the Arabic does not say whether the SAR 1 charge is per extra kilogram.]
How do I change the customer's address after the waybill is issued?
You can edit the customer's address before the shipment leaves for delivery. Once it has left, report it so the shipment can be returned.
Do you deliver within the same city, and between cities?
In the first phase, delivery runs inside the merchant's city in Riyadh only. Other cities will be announced as they are added.
Is there a door-to-door pickup and delivery service?
Yes.
Does the company support international shipping, and which countries do you ship to?
Not at the moment. It will be available later, in line with the company's expansion plan.
Who do I contact when there is a problem with a shipment?
Customer service.
Are liquid products allowed?
Yes.
What is the maximum number of boxes that can be shipped at one time?
It is set by size.
Are valuable items allowed, and are they insured?
Valuable items are not allowed. Insurance cover is available up to SAR 100 per shipment on each waybill, or as comprehensive cover at 80% of the value of the shipping invoice attached to the order, for a fee of 2% of that invoice value.
Is there a two-hour delivery service?
Yes, within 2 to 6 hours from the time the shipments are collected.
What area does delivery cover inside and outside the city?
Every district of Riyadh. There is no coverage outside the city at present.
Does the two-hour delivery service cover restaurants and food?
No.
Do you offer refrigerated shipping, and what temperature do your vehicles run at?
Refrigerated shipping is not available at the moment, but it is expected within 9 months. All vehicles are air-conditioned down to 22 degrees Celsius.
Do you offer storage, fulfillment, and packing?
This service is being prepared and should be ready within a few months.
What is the minimum and maximum weight you can ship?
There is no minimum weight. The maximum shipment weight is 11 kg, plus extras up to 16 kg on a single waybill.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes, for a fee of SAR 6. Credit card payment through the payment networks is available too.
How is the shipping or delivery price calculated?
By package, based on the number of shipments. Prices are listed on the R2EXPRESS website and start from SAR 17 up to SAR 29, plus VAT.
If a courier is available for home pickup, when do they come?
After the order is received, and depending on how far the courier is from the customer's home.
Is there a return service if the customer does not receive the goods, and what does it cost?
Yes. Returns are free for a set number of shipments, depending on the client agreement and the package chosen. Beyond that free allowance, each return costs SAR 11.
What happens if a shipment is delayed or damaged, and who covers the cost?
As set out in the terms and conditions, the cost always falls on whoever caused the delay or the damage. The client receives full support from the company to get the product delivered accurately, reliably, and quickly.
How long does delivery take inside the merchant's city?
Delivery usually takes 2 to 6 hours from the time shipments are collected from the merchant, for pickups before 3 pm.