Want same-day delivery in Riyadh and shipping to the rest of the Kingdom from one app?
Masaha wa Hulool Logistics Services is a Saudi delivery app that moves orders from anywhere to anywhere, covering every region in Saudi Arabia. The Masaha wa Hulool integration connects it to your Salla store, so you can offer its service at checkout, manage your rates from your dashboard, and hand off warehousing, waybills, and cash on delivery. In this guide, you'll learn how to connect the app, how to set your shipping rates, what the company offers, and how it handles pickups, returns, and claims.
To connect Masaha wa Hulool, open (My installed apps) from your dashboard side menu, click (Browse Salla App Store), then open the Masaha wa Hulool app page and click (Install). Review the permissions the app requests and click (Grant permission). Your store is linked as soon as the permission is granted.
๐ Article overview
- What Masaha wa Hulool is
- Whether you need an account first
- How to connect Masaha wa Hulool to your store
- Managing the app in your store
- What the service offers
- Frequently asked questions
๐ฏ What Masaha wa Hulool is
Masaha wa Hulool is a Saudi delivery app that takes an order from anywhere and gets it anywhere, as fast as the route allows. It delivers from every kind of store and restaurant, however far away, and covers all regions of Saudi Arabia.
๐ฏ Do you need an account first?
No. When you install the Masaha wa Hulool app from the Salla App Store, a new account is created for you automatically. If you already have one, contact Masaha wa Hulool technical support instead and ask them to activate that account on your Salla store.
๐ How to connect Masaha wa Hulool to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Masaha wa Hulool Logistics Services app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Masaha wa Hulool account.
For more detail, read Managing my store's apps.
๐ฃ Managing the app in your store
How do I set up shipping rates on Masaha wa Hulool?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Masaha wa Hulool app, click (App settings).
3. On the (Shipping rates) tab, enter your shipping rates for the cities and regions you want.
For more detail, read Shipping and delivery option settings.
How do I turn the Masaha wa Hulool app off temporarily?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Masaha wa Hulool app, click (App settings).
3. Turn the (Hide shipping company from the checkout page) option on or off.
How do I remove the Masaha wa Hulool app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Masaha wa Hulool app, click the (...) icon, then click (Delete app), as shown below.
โ What the service offers
Inventory management
- Four steps to complete an order, in no more than 180 seconds per order.
- Create and print a shipping waybill for every order.
- Manage operations and orders.
Shipping and delivery
- Returns and collections management.
- A customer dashboard.
- Shipment scheduling.
- Invoicing and collections.
- Operations and warehouse management.
- A courier app.
Courier app
- Pickup management.
- Proof of delivery.
- Notifications.
- Financial reports and returns.
- Same-day delivery.
Warehouse management
- Manage shipments on the shelf.
- Schedule through the system.
- Manage received shipments through the system.
Shipment management
- Schedule and address all your shipments the easy way.
- Most regions and neighborhoods in Saudi Arabia are connected to the system.
- Arabic and English are both supported.
โ Frequently asked questions
Which cities are supported for merchant pickup?
All cities in the Kingdom.
Which cities are supported for customer delivery and shipping?
All cities in the Kingdom.
How do I sign a contract and get connected?
You connect by installing the app from the Salla App Store. The contract is sent electronically and signed by both parties.
How are payments settled?
Monthly. If your cash on delivery amounts pass a certain threshold, settlement moves to every two weeks.
When is the best time to reach customer service?
During working hours, 08:00 to 20:00.
Do merchants get a report on amounts and stock?
Yes. Through the technical integration you can see all amounts, orders, and invoices, along with your stock, from your portal with the company.
How do I send an order to the company?
The order reaches them directly once you mark it (Fulfilled).
Is there shipment tracking?
Yes. You can track orders from the order waybill in your Salla store or from your account with the company. Customers can track from the orders list in your store or from the SMS link they receive after the order is fulfilled.
How does the waybill work?
The waybill appears once the order is fulfilled. It shows the basic sender and recipient details โ name, mobile number, and address โ plus a tracking barcode, any cash on delivery amounts, the date, the number of pieces, the weight, and the sending city.
If a shipment has more than one carton, does each carton get its own waybill?
Yes. Each carton gets a sequential waybill: 1/2, 2/2, and so on.
How do I change a customer's address after the waybill has been issued?
Contact the company and they'll change it and issue a new waybill.
Do you ship within the same city, and between cities?
Same-city delivery is available in Riyadh, and shipping is available to all cities in Saudi Arabia. [Verify: this conflicts with the answer above that all cities in the Kingdom are supported for pickup and delivery.]
Is there a door-to-door pickup and delivery service?
Yes.
Does the company support international shipping, and to which countries?
Yes, to the Gulf states and Europe.
Who do I contact when there's a problem with a shipment?
Several channels: phone, email, WhatsApp, or the merchant portal.
Can I ship liquid products?
Yes, as long as they're tightly sealed and packed in a way that protects the product.
What's the maximum number of cartons I can ship at once?
There's no limit.
Can I ship valuable items, and are they insured?
Valuable items are not shipped at the moment.
Is there a two-hour delivery service?
Yes, inside Riyadh.
What are the delivery limits inside and outside the city?
The commonly recognized city boundaries.
Does two-hour delivery cover restaurants or food?
No.
Is refrigerated shipping available, and at what temperature?
No. The company ships dry goods only.
Are storage, fulfillment and packing services available?
Yes. The company stores products for online stores and receives, prepares, and packs orders.
What are the minimum and maximum shipping weights?
From the lightest weight up to 100 kg.
Is cash on delivery available, and what does it cost?
Yes, for an extra SAR 5.
How is the shipping or delivery price calculated?
A fixed price covers the first 15 kg, and anything above that carries an extra fee.
When does the courier come for a pickup?
Orders are collected from the merchant's location between 14:00 and 15:00 every day.
Is there a return service if the customer doesn't take delivery, and what does it cost?
Yes, inside Riyadh, and it's free when the customer hasn't received the order.
What happens if a shipment is delayed or damaged, and who covers the cost?
Where the fault sits with the company or its staff, the merchant is compensated in full for the damaged product.
How long does delivery and shipping take?
Two hours inside Riyadh, and 1 to 3 business days to the rest of the cities.
Two-hour delivery in Riyadh and warehousing under the same contract is a different proposition from plain point-to-point shipping. Match the service to how your orders actually move before you switch it on at checkout.