Need same-day delivery in Riyadh and shipping across the Gulf from one partner?
LogexPro is a logistics company working out of Riyadh that offers express delivery, storage, order preparation, and shipping, backed by an electronic system for logging and tracking orders with live e-invoicing. The LogexPro shipping integration links your Salla store to the company through the Salla App Store. In this guide, you'll learn how to install and connect the app, how to set your shipping rates, and how the company's delivery, returns, and coverage work.
To connect LogexPro, open (My installed apps) from your dashboard side menu, browse the Salla App Store, and install the LogexPro app. Review the permissions it requests and click (Grant permission). Installing the app creates a LogexPro account for you automatically, and the connection is complete.
๐ Article overview
- What LogexPro is
- Whether you need a LogexPro account before connecting
- How to connect LogexPro to your store
- Frequently asked questions
๐ฏ What LogexPro is
LogexPro works out of Riyadh and delivers everywhere. The company offers express delivery, storage, order preparation, and shipping, with an advanced electronic system for logging and following orders and synchronized e-invoicing.
๐ฏ Do you need a LogexPro account before connecting?
No. Installing the LogexPro app from the Salla App Store creates a new LogexPro account for you automatically. If you already have a LogexPro account, contact LogexPro technical support to activate it on your Salla store.
๐ How to connect LogexPro to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the LogexPro app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your LogexPro account.
For more detail, see managing my store's apps.
โ Frequently asked questions
How do I set up my shipping rates with LogexPro?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the LogexPro app, click (App settings).
3. From the (Shipping rates) tab, enter the rates for the cities and regions you need.
For more detail, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the LogexPro app, click (App settings).
3. Turn the (Hide shipping company from the checkout page) option on or off.
How do I remove the LogexPro app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the LogexPro app, click the (...) icon, then click (Delete app), as shown below.
Which cities are supported for the merchant?
Riyadh.
Which cities are supported for customer shipping and delivery?
Every city in the Kingdom and the Gulf.
How do contracting and connecting work?
Through https://logexpro.com/request-join
How are amounts settled?
Weekly, and daily if the need arises.
When is the best time to reach LogexPro's customer service?
From 12 pm to 8 pm.
Does the merchant get a report on amounts and stock?
Yes. Invoicing is instant and electronic.
How is an order sent to the company?
Automatically from the Salla platform, or from the merchant dashboard on the LogexPro website.
Is there a shipment tracking system?
Yes.
How does the waybill work?
You print it from the website.
If a shipment has more than one box, does each box get its own waybill, or do they ship together under one?
Each box gets its own waybill, with the waybills and boxes numbered.
How do I change a customer's address after the waybill is issued?
Send a data amendment request to customer service at info@logexpro.com.
Do you offer shipping within the same city, and between cities?
Yes, both are available.
Is door-to-door pickup and delivery available?
Yes.
Does the company support international shipping, and which countries do you ship to?
The Gulf countries.
Who do I contact when there's a problem with a shipment?
Customer service at info@logexpro.com.
Can I ship liquid products?
Yes, with the packaging they require.
What is the maximum number of boxes I can ship at once?
There is no maximum.
Can I ship valuable items, are they insured, and what is the maximum cover?
Yes, with full insurance cover inside the city only.
Is two-hour delivery available?
No.
What are the delivery limits inside and outside the city?
They follow the official approved city boundary plan.
Does two-hour delivery cover restaurants or food?
No.
Is refrigerated shipping available, and at what temperature?
No.
Are storage, preparation, and packing available?
Yes.
What are the minimum and maximum shippable weights?
There is no maximum. [Verify: the source gives no minimum weight.]
Is cash on delivery available, what does it cost, and is card payment supported?
Yes, and it is included in the same price. [Verify: the source does not say whether card payment is supported.]
How is the shipping or delivery charge calculated?
By agreement with the merchant.
If a courier collects from home, when do they arrive?
LogexPro commits to collecting and delivering shipments logged before 12 pm on the same day.
Is a return service available, and what does it cost, if the customer doesn't take delivery?
A return after delivery counts as a new delivery. If the customer never took delivery, no return charge applies.
What happens if a shipment is delayed or damaged, and who covers the cost?
Shipments inside the merchant's city are compensated in full if damaged or lost. Shipments outside the merchant's city are compensated at SAR 100.
How long does delivery take inside the merchant's city, and how long does shipping take?
- Inside the city: same day for shipments logged before 12 pm.
- Outside the city: 1 to 4 days.
With LogexPro connected, same-day delivery in Riyadh and shipping across the Gulf run straight from your Salla dashboard, with no manual handover between systems.