What does it cost you when an order leaves Riyadh and takes two weeks to arrive?
Last Point is a Riyadh-based delivery company offering next-day delivery in Riyadh and shipping to every city in the Kingdom, with live tracking of both the courier and the shipment. The Last Point shipping integration puts the company on your Salla checkout page and lets you manage your rates from your dashboard. In this guide, you'll learn how to install the app, how to set your shipping rates, how to hide or delete the app, and what the company covers, charges, and requires from you.
To connect Last Point, open (My installed apps) from your dashboard side menu, click (Browse Salla App Store), open the Last Point app page, then click (Install). Review the permissions the app requests and click (Grant permission). Last Point is linked to your store as soon as the permission is granted.
๐ Article overview
- What Last Point is
- Whether you need a Last Point account first
- How to connect Last Point to your store
- Managing the app in your store
- Frequently asked questions
๐ฏ What Last Point is
Last Point is a delivery company working out of Riyadh. It delivers next day in Riyadh, counting from the moment it collects the shipment from your store, ships to every city in the Kingdom, and gives you live tracking of the courier and the shipment.
๐ฏ Do you need a Last Point account first?
No. Installing the Last Point app from the Salla App Store creates a new Last Point account for you automatically. If you already hold a Last Point account, contact Last Point technical support instead and ask them to activate it on your Salla store.
๐ How to connect Last Point to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Last Point app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Last Point account.
For more detail, read Managing my store's apps.
๐ฃ Managing the app in your store
How do I set up shipping rates on Last Point?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Last Point app, click (App settings).
3. On the (Shipping rates) tab, enter your rates for the cities and regions you want.
For more detail, read Shipping and delivery option settings.
How do I turn the Last Point app off temporarily?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Last Point app, click (App settings).
3. Turn the (Hide shipping company from the checkout page) option on or off.
How do I remove the Last Point app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Last Point app, click the (...) icon, then click (Delete app), as shown below.
โ Frequently asked questions
Which cities can merchants ship from?
Goods are stored in Riyadh. [Verify: the Arabic answers this question with the storage city rather than naming the cities a merchant can send from.]
Which cities can customers receive deliveries in?
Every city in the Kingdom.
How does contracting and integration work?
Through an electronic contract. Have these ready:
1. Commercial registration or freelance certificate.
2. VAT certificate, or a declaration that you are not registered for VAT.
3. National address.
4. Bank account details.
5. Mobile number.
6. Email address.
7. Electronic integration through the API.
How are payments settled?
Monthly.
When is the best time to reach customer service?
Sunday to Thursday, 10 am to 5 pm. Stores can reach their account manager at any time.
Do merchants get reports on amounts and stock?
Yes.
How do orders reach the company?
Through a form. [Verify: the Arabic answer is the single word "form" and does not say which form or where to find it.]
Is there shipment tracking?
Yes.
How is the waybill handled?
It is generated automatically by the system.
If a shipment holds more than one carton, does each carton get its own waybill?
Each carton gets a waybill carrying the same waybill number, with the carton's own number printed on it.
How do I change a customer's address after the waybill is issued?
Contact your account manager or the operations team, or call the toll-free line on 8001111898.
Is shipping available within the same city and between cities?
Yes, both are available.
Is door to door pickup and delivery available?
Yes.
Does the company handle international shipping?
No.
What do I do if there is a problem with a shipment?
Contact your account manager or the operations team, or call 8001111898.
Can liquids be shipped?
No.
How many cartons can go out at once?
There is no set limit. For more than 10 cartons, contact your account manager, the operations team, or the toll-free line on 8001111898 so a larger vehicle is sent.
Can valuable items be shipped, and are they insured?
No. [Verify: the Arabic rules valuables out here, but the compensation answer below offers shipment insurance at 3% of the shipment value, so the two answers contradict each other.]
Is two-hour delivery available?
No, and food is not delivered at all.
What are the delivery boundaries inside and outside a city?
Every city in the Kingdom, including hamlets and villages.
Is refrigerated shipping available?
Not at the time the Arabic article was written, which put it at the start of the second quarter of 2022. [Verify: this date has long passed and the current status should be confirmed with the company.]
Are storage, preparation, and packaging available?
Yes.
What are the minimum and maximum shipping weights?
Up to 25 kg per box or shipment, with each carton no larger than 50 cm x 50 cm x 50 cm.
Is cash on delivery available, and what does it cost?
Yes, at SAR 5 plus VAT. Card payment is supported as well.
How is the shipping price calculated?
Destination |
First 5 kg |
Each extra kg |
Riyadh |
SAR 25 |
SAR 4 |
Other cities in the Kingdom |
SAR 30 |
SAR 4 |
๐ Important notes
Every price above is exclusive of VAT, which is added on top.
When does the courier come for a home pickup?
Between 9 am and 2 pm, Saturday to Thursday.
Is there a return service, and what does it cost?
Yes, at the same price as the original shipment.
What happens if a shipment is delayed or damaged?
Under the contract, the store is compensated up to USD 25. You can also buy insurance on a shipment at 3% of its value.
How long does delivery take?
- Riyadh: next-day delivery.
- Other cities in the Kingdom: 3 to 14 days.
Last Point makes the most sense for a Riyadh operation shipping outward. Next-day in the capital is a real advantage, but price the 3 to 14 day window into what you promise customers everywhere else.