Selling to customers all over the Kingdom means you need a courier that reaches all of it.
iMile is a logistics and express courier company covering deliveries across Saudi Arabia. The iMile integration connects your Salla store to the company from the Salla App Store and creates your iMile account for you during the install. In this guide, you'll learn how to connect the app, set your shipping rates, manage or remove it, and what the company covers on cities, waybills, weights, returns, and payment.
To connect iMile, open (My installed apps) from your dashboard side menu, click (Browse Salla App Store), open the iMile app page, and click (Install). Review the permissions the app requests, then click (Grant permission). Your store is now connected to your iMile account.
๐ Article overview
- What is iMile?
- Do you need an account before connecting?
- How to connect iMile to your store
- Frequently asked questions
๐ฏ What is iMile?
iMile provides logistics and express courier services in Saudi Arabia. Its coverage reaches every part of the Kingdom, and it runs deliveries through its own facilities to keep performance and delivery quality consistent.
Do you need an iMile account before connecting?
No. When you install the iMile app from the Salla App Store, a new iMile account is created for you automatically. If you already have an iMile account, contact iMile support to activate that account on your Salla store.
๐ How to connect iMile to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the iMile app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your iMile account.
For more details, see managing your store apps.
โ Frequently asked questions
How do I set up shipping rates for iMile?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the iMile app and click (App settings).
3. From the (Shipping rates) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the iMile app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the iMile app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the iMile app, click the (...) icon, then click (Delete app), as shown below.
Which cities are supported for the merchant?
Every city in Saudi Arabia.
Which cities are supported for shipping and delivery to customers?
Every city in Saudi Arabia.
How does contracting and connecting work?
Call the sales team or write to the email address listed on the iMile website. The connection is made once the contract between the two parties is in place and your account number is linked in Salla.
How are payments settled?
Invoices are sent weekly by email. If there are cash on delivery amounts held for you, the invoice total is deducted from them.
When is the best time to contact the company's customer service?
From 8 am to 8 pm.
Does the merchant get a report on amounts and stock, where available?
Yes, through the client dashboard in iMile.
How is an order sent to the company?
A courier collects the shipments from the location the client specifies.
Does the company have a shipment tracking system?
Yes.
How does the waybill work?
It is issued through the dashboard when there is no direct connection between iMile and the other party. [Verify: the source does not explain how the waybill is issued when the connection is in place.]
If a shipment contains more than one carton, does each carton get its own waybill, or do they travel in a single box on one waybill?
If iMile is told in advance, it issues linked waybills covering all the cartons.
How is a customer's address changed after the waybill is issued?
By contacting customer service.
Do you offer shipping within the same city, and between cities?
Yes.
Is there door to door pickup and delivery?
Yes.
Does the company support international shipping, and which countries do you ship to?
Yes, from China and the United Arab Emirates into Saudi Arabia.
How do I get in touch if there is a problem with a shipment?
Contact customer service.
Are liquid products allowed?
Yes, small liquids that are tightly sealed, such as creams and perfumes.
What is the maximum number of cartons that can be shipped at once?
There is no limit.
Are valuable items allowed, are they insured, and what is the insurance ceiling?
Yes, according to the contract between the two parties.
Is there a two-hour delivery service?
For special orders only.
What are the delivery limits inside and outside the city?
The list of cities is shared once the contract is finalized.
Does the two-hour delivery service cover restaurants or food?
No.
Do you offer refrigerated shipping, and at what temperature do your vehicles run?
Yes, below 28ยฐC.
Are storage, order preparation, and packing available?
Yes.
What are the minimum and maximum shippable weights?
Up to 30 kg per carton is allowed. [Verify: the source gives no minimum weight.]
Is cash on delivery available, and what does it cost?
Yes, according to the contract in place.
Can customers pay by card?
Yes.
How is the shipping or delivery price calculated?
According to the contract in place.
If a courier is available for home pickup, when is the courier sent?
Whenever the client asks for it.
Is there a return service if the customer does not receive the goods, and what does it cost?
Yes, according to the contract in place.
What happens if a shipment is delayed or the products are damaged, and who covers the cost?
If there is damage, the client must contact iMile within 14 days at the latest, and iMile will take it from there.
How long does delivery take inside the merchant's city, and how long does shipping take?
- Inside the merchant's city: within 24 hours.
- Shipping to all regions of Saudi Arabia: 1 to 4 working days.
With iMile connected, one courier covers the whole Kingdom from the same dashboard you use to manage orders โ one less moving part between a paid order and a delivered one.