Want your parcels picked up from your warehouse and your customers told when to expect them?
Most delivery problems are really communication problems: the parcel moves, but nobody tells the customer. The FDA Logistics integration connects your Salla store to FDA Logistics, which collects shipments from your warehouse, contacts your customers by SMS and WhatsApp, and then delivers. In this guide, you'll learn what FDA Logistics offers, how to connect it to your store, and the answers to the questions merchants ask most.
To connect FDA Logistics to your Salla store, open (Installed apps) from your dashboard's side menu, click (Browse Salla App Store), and install the FDA Logistics app. Review the requested permissions and click (Grant permission). A new FDA Logistics account is created for you automatically.
๐ Article overview
- What is FDA Logistics?
- Do you need an FDA Logistics account first?
- How to connect your store with FDA Logistics
- Frequently asked questions
What is FDA Logistics?
FDA Logistics specializes in the logistics industry, covering freight agents, transport, brokerage, and supply. The company's aim is to build professional infrastructure for e-commerce inside cities: it collects shipments from your warehouses, contacts your customers by SMS and WhatsApp, and then delivers the shipments to them.
Do you need an FDA Logistics account before connecting?
No. When you install the FDA Logistics app from the Salla App Store, a new FDA Logistics account is created for you automatically. If you already have an FDA Logistics account, contact FDA Logistics technical support to activate it on your Salla store.
๐ฃ How to connect your store with FDA Logistics
1. From the side menu of your dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the FDA Logistics app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your FDA Logistics account.
For more details, see managing my store apps.
โ Frequently asked questions
How do I set up shipping rates for FDA Logistics?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the FDA Logistics app, click (App settings).
3. From the (Shipping pricing) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the FDA Logistics app, click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the FDA Logistics app from my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the FDA Logistics app, click the (...) icon, then click (Delete app), as shown in the image.
Which cities are supported for merchants?
Riyadh.
Which cities are supported for customer shipping and delivery?
Riyadh, Diriyah, Jubailah, Uyaynah, Muzahimiyah, and Al-Hair.
How do I sign a contract and get connected?
There are contracts for all clients, and a technical support team you reach on WhatsApp.
How are amounts settled?
Delivery fees are deducted and the remaining amount is transferred. If there is no amount to transfer, an invoice is sent and the delivery service amount is transferred.
When is the best time to contact the company's customer service?
From 8 am to 8 pm.
Does the merchant get a report of amounts and stock, where available?
Yes.
Is there a shipment tracking system?
Yes.
How does the waybill work?
[Verify: the Arabic answers only with the fragment "Awbz label", which does not explain the waybill process.]
If a shipment has more than one box, does each box get its own waybill?
There is no fixed rule. Both arrangements are accepted.
How do I change the customer's address after the waybill is issued?
Edit it manually in the system and print the waybill again.
Do you deliver within the same city, and between cities?
Delivery within the same city is available. Delivery between cities is not.
Is there a door-to-door pickup and delivery service?
No.
Does the company support international shipping, and which countries do you ship to?
No, international shipping is not supported.
Who do I contact when there is a problem with a shipment?
Every client has a dedicated group, and there is a support number available 24/7.
Are liquid products allowed?
Yes.
What is the maximum number of boxes that can be shipped at one time?
It depends on the vehicle type and on the volume of the client's orders, but there are no set conditions.
Are valuable items allowed, and are they insured?
There are no set conditions. [Verify: the Arabic does not say whether insurance is offered or what the coverage limit is.]
Is there a two-hour delivery service?
No.
What area does delivery cover inside and outside the city?
There are no limits within the cities listed above; deliveries go to all of them.
Does the two-hour delivery service cover restaurants and food?
No, this is not available.
Do you offer refrigerated shipping?
No, this is not available.
Do you offer storage, fulfillment, and packing?
No.
What is the maximum weight and size you can ship?
Up to 40 kg, and up to one cubic meter in volume. [Verify: the Arabic does not give a minimum weight.]
Is cash on delivery available?
Yes, it is available.
What does cash on delivery cost?
There is no single price. It can be free, a flat fee, or a percentage.
Can customers pay by card?
Yes, card payment is available.
How is the shipping or delivery price calculated?
Either a flat price, or a flat price plus the cash-on-delivery fee.
If a courier is available for pickup, when do they come?
Immediately.
Is there a return service if the customer does not receive the goods, and what does it cost?
There is no fee for returns.
What happens if a shipment is delayed or damaged, and who covers the cost?
The company reports that delays do not occur with its service, so no procedure is defined for them; if a penalty is applied, the company accepts it. If a shipment is damaged or lost, the company asks the sender to issue a new order together with an invoice for the value of the original.
How long does delivery take inside the merchant's city?
Between 3 and 8 hours, provided the shipment is handed over before 12 noon. For handovers after 12, delivery takes 3 to 24 hours, depending on the courier assigned to the area and whether the shipment arrived before or after that courier set out.