Shipping perfume and cosmetics needs a partner who understands what's in the box.
Estlam is a Saudi logistics company built around perfume and beauty products, covering storage, labeling, packing, delivery, and returns. The Estlam integration connects your Salla store to the company from the Salla App Store and creates your Estlam account for you during the install. In this guide, you'll learn how to connect the app, set your shipping rates, manage or remove it, and what the company covers on cities, tracking, returns, and payment.
To connect Estlam, open (My installed apps) from your dashboard side menu, click (Browse Salla App Store), open the Estlam app page, and click (Install). Review the permissions the app requests, then click (Grant permission). Your store is now connected to your Estlam account.
๐ Article overview
- What is Estlam?
- Do you need an account before connecting?
- How to connect Estlam to your store
- Frequently asked questions
๐ฏ What is Estlam?
Estlam is a leading national company specializing in complete logistics for perfume and beauty products. It supports its clients at home and abroad with a highly skilled team and the experience to handle products through a secure, technology-led chain: storage and safekeeping first, then labeling and packing, then delivery to its clients' own customers, and finally professional returns management. The systems behind it are built for a full technical connection with each client, so the company works as part of their operation rather than alongside it.
Do you need an Estlam account before connecting?
No. When you install the Estlam app from the Salla App Store, a new Estlam account is created for you automatically. If you already have an Estlam account, contact Estlam support to activate that account on your Salla store.
๐ How to connect Estlam to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Estlam app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Estlam account.
For more details, see managing your store apps.
โ Frequently asked questions
How do I set up shipping rates for Estlam?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Estlam app and click (App settings).
3. From the (Shipping rates) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Estlam app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Estlam app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Estlam app, click the (...) icon, then click (Delete app), as shown below.
Which cities are supported for the merchant?
Riyadh.
Which cities are supported for shipping and delivery to customers?
All regions of Saudi Arabia.
How does contracting and connecting work?
A contract between the two parties, with the connection handled through the company's own system.
How are payments settled?
Through monthly and weekly invoices.
When is the best time to contact the company's customer service?
From 8 am to 4 pm.
Does the merchant get a report on amounts and stock, where available?
Yes.
How is an order sent to the company?
Through the stores connected to Estlam.
Does the company have a shipment tracking system?
Yes.
How does the waybill work?
A shipping waybill is issued from the company's system, and the shipment travels with the shipping companies.
If a shipment contains more than one carton, does each carton get its own waybill, or do they travel in a single box on one waybill?
They are placed in a single box.
How is a customer's address changed after the waybill is issued?
A new waybill is printed and the previous one is cancelled.
Do you offer shipping within the same city, and between cities?
Yes.
Is there door to door pickup and delivery?
Yes, for stores only.
Does the company support international shipping, and which countries do you ship to?
Yes, to the Gulf countries.
How do I get in touch if there is a problem with a shipment?
Contact the store. [Verify: the source answers a merchant-facing question with 'contact the store'; the intended contact route for a merchant is unclear.]
Are liquid products allowed?
The company specializes in perfume and beauty products. [Verify: the source does not state directly whether liquids are accepted.]
What is the maximum number of cartons that can be shipped at once?
There is no limit.
Are valuable items allowed, are they insured, and what is the insurance ceiling?
Valuable items are not allowed.
Is there a two-hour delivery service?
Delivery inside Riyadh takes less than 15 hours. [Verify: the source answers a question about two-hour delivery with a 15-hour figure, so it is unclear whether a two-hour service exists.]
What are the delivery limits inside and outside the city?
All of Saudi Arabia is covered.
Does the two-hour delivery service cover restaurants or food?
The company does not deliver food or groceries.
Do you offer refrigerated shipping, and at what temperature do your vehicles run?
Refrigerated shipping is available, to Food and Drug Authority specifications.
Are storage, order preparation, and packing available?
Yes.
What are the minimum and maximum shippable weights?
There is no limit.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes, and prices vary.
How is the shipping or delivery price calculated?
By agreement with the client.
If a courier is available for home pickup, when is the courier sent?
Usually the same day.
Is there a return service if the customer does not receive the goods, and what does it cost?
In Riyadh it is usually free.
What happens if a shipment is delayed or the products are damaged, and who covers the cost?
If the fault is the company's, the company covers it. If the delay is on the client's side, the company contacts them to agree on how to handle it.
How long does delivery take inside the merchant's city, and how long does shipping take?
Less than a day.
If perfume and cosmetics are what you sell, a partner that already handles those products every day removes a lot of the guesswork from storage, packing, and returns.