Shipping out of Riyadh and want one partner that can grow from a single parcel to full fulfillment?
Most carriers are built for one size of merchant. The Delex integration connects your Salla store to Delex Logistics, a Saudi company based in Riyadh that handles everything from a single shipment up to managing consignments and storage. Once installed, Delex appears as a shipping option and you set its rates from the app settings. In this guide, you'll learn what Delex offers, how to connect it, and the answers to the questions merchants ask most.
To connect Delex to your Salla store, open (Installed apps) from your dashboard's side menu, click (Browse Salla App Store), and install the Delex app. Review the requested permissions and click (Grant permission) to finish the connection, then set your shipping rates from the app settings.
๐ Article overview
- What is Delex?
- How to connect your store with Delex
- Frequently asked questions
What is Delex?
Delex Logistics is a Saudi company based in Riyadh. It provides logistics, transport, and delivery services built around what its clients and the Saudi market need, starting from a single shipment and going all the way to full management of shipments, consignments, and storage.
๐ฃ How to connect your store with Delex
1. From the side menu of your dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Delex app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Delex account.
For more details, see managing my store apps.
โ Frequently asked questions
How do I set up shipping rates for Delex?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the Delex app, click (App settings).
3. From the (Shipping pricing) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the Delex app, click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Delex app from my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the Delex app, click the (...) icon, then click (Delete app), as shown in the image.
Which cities are supported for merchants?
Riyadh.
Which cities are supported for customer shipping and delivery?
More than 170 cities across the Kingdom.
How do I sign a contract and get connected?
Submit a request on the Delex website. The connection itself is automatic.
How are amounts settled?
It depends on the package you take with Delex.
When is the best time to contact the company's customer service?
During official working hours. Requests can be received within 24 hours through this link.
Does the merchant get a report of amounts and stock, where available?
It depends on the package available to you.
How are orders sent to the company?
Automatically through the system, with nothing extra to do.
Is there a shipment tracking system?
Yes.
How does the waybill work?
The merchant prints it and attaches it to the shipment so it can be delivered quickly.
If a shipment has more than one box, does each box get its own waybill?
It follows the store's own policy for tracking shipments.
How do I change the customer's address after the waybill is issued?
Contact the company's technical support through this link or on the toll-free number 8001111803.
Do you deliver within the same city, and between cities?
Yes.
Is there a door-to-door pickup and delivery service?
Yes.
Does the company support international shipping, and which countries do you ship to?
No, international shipping is not supported.
Who do I contact when there is a problem with a shipment?
Contact customer service directly, or use this link.
Are liquid products allowed?
It depends on the type of product.
What is the maximum number of boxes that can be shipped at one time?
There is no limit.
Are valuable items allowed, and are they insured?
Yes. Insurance is calculated according to the products being shipped. [Verify: the Arabic does not give a maximum insurance coverage amount.]
Is there a two-hour delivery service?
No.
What area does delivery cover inside and outside the city?
It depends on the regions and cities.
Does the two-hour delivery service cover restaurants and food?
No.
Do you offer refrigerated shipping?
Yes, and it is provided according to the type of shipment. [Verify: the Arabic does not answer the vehicle temperature part of the question.]
Do you offer storage, fulfillment, and packing?
It depends on the package.
What is the minimum and maximum weight you can ship?
The minimum weight is 0.25 kg, and the maximum is 12 kg.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes, at competitive rates set around how your store operates, and card payment on delivery is available. To request a quote, get in touch through this link.
How is the shipping or delivery price calculated?
By region, at competitive rates for stores. To request a quote, get in touch through this link.
If a courier is available for home pickup, when do they come?
The courier is usually sent in the morning or around midday.
Is there a return service if the customer does not receive the goods, and what does it cost?
Yes, at competitive rates set around how your store operates. To request a quote, get in touch through this link: https://delex.sa/register-store/
What happens if a shipment is delayed or damaged, and who covers the cost?
Contact customer service, explain what you need, and they will work on it.
How long does delivery take inside the merchant's city?
Riyadh takes 8 to 48 hours. Other cities depend on the package.