How fast can an order leave your shelf and reach your customer's door?
Blue Sky Express is an express courier company handling documents, small parcels, and heavy shipments at competitive rates across a domestic network. The Blue Sky Express integration connects your Salla store to the company from the Salla App Store and creates your Blue Sky Express account for you during the install. In this guide, you'll learn how to connect the app, set your shipping rates, manage or remove it, and what the company covers on cities, waybills, weights, returns, and payment.
To connect Blue Sky Express, open (My installed apps) from your dashboard side menu, click (Browse Salla App Store), open the Blue Sky Express app page, and click (Install). Review the permissions the app requests, then click (Grant permission). Your store is now connected to your Blue Sky Express account.
๐ Article overview
- What is Blue Sky Express?
- Do you need an account before connecting?
- How to connect Blue Sky Express to your store
- Frequently asked questions
๐ฏ What is Blue Sky Express?
Blue Sky Express specializes in fast, same-moment delivery for documents, small parcels, and heavy shipments. It offers express shipping at competitive rates through a network that reaches across Saudi Arabia.
Do you need a Blue Sky Express account before connecting?
No. When you install the Blue Sky Express app from the Salla App Store, a new Blue Sky Express account is created for you automatically. If you already have a Blue Sky Express account, contact Blue Sky Express support to activate that account on your Salla store.
๐ How to connect Blue Sky Express to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Blue Sky Express app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Blue Sky Express account.
For more details, see managing your store apps.
โ Frequently asked questions
How do I set up shipping rates for Blue Sky Express?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Blue Sky Express app and click (App settings).
3. From the (Shipping rates) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Blue Sky Express app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Blue Sky Express app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Blue Sky Express app, click the (...) icon, then click (Delete app), as shown below.
Which cities are supported for the merchant?
Riyadh and Jeddah.
Which cities are supported for shipping and delivery to customers?
Riyadh and Jeddah.
How does contracting and connecting work?
Through coordination with the sales team.
How are payments settled?
Amounts are transferred to merchants every week.
When is the best time to contact the company's customer service?
From 9 am to 5 pm, every day of the week except Friday.
Does the merchant get a report on amounts and stock, where available?
Yes.
How is an order sent to the company?
A Blue Sky courier is sent to the client once a notification arrives confirming that orders are ready for collection.
Does the company have a shipment tracking system?
Yes.
How does the waybill work?
The waybill is issued from the client's page once the order has been transferred to Blue Sky automatically.
If a shipment contains more than one carton, does each carton get its own waybill, or do they travel in a single box on one waybill?
A shipment can be made up of one carton or several, up to a maximum of three, and the system numbers the cartons. For example, if shipment A is made up of three cartons, every carton carries the same waybill number, and the carton number on the waybill tells them apart: 1/3, 2/3, 3/3.
How is a customer's address changed after the waybill is issued?
Contact customer service or the client's account manager, and the address is then updated through the system.
Do you offer shipping within the same city?
Yes.
Do you offer shipping between cities?
Yes, in under 6 days.
Is there door to door pickup and delivery?
Yes.
Does the company support international shipping, and which countries do you ship to?
No, the company does not ship internationally at present.
How do I get in touch if there is a problem with a shipment?
Contact the account manager or customer service, and Blue Sky will work on resolving it as quickly as possible.
Are liquid products allowed?
Yes, provided the shipment is well packaged.
What is the maximum number of cartons that can be shipped at once?
Three cartons per shipment.
Are valuable items allowed, are they insured, and what is the insurance ceiling?
Yes, and there is a maximum shipment value. An insurance amount is charged on any shipment worth more than SAR 3,750.
Is there a two-hour delivery service?
Same-day delivery is available.
What are the delivery limits inside and outside the city?
- Inside Riyadh: same day.
- Inside Jeddah: two days at most.
Does the two-hour delivery service cover restaurants or food?
No.
Do you offer refrigerated shipping, and at what temperature do your vehicles run?
No, refrigerated shipping is not available.
Are storage, order preparation, and packing available?
Yes.
What are the minimum and maximum shippable weights?
The minimum is 0.2 kg and the maximum is 25 kg per shipment. The delivery price covers the first 10 kg according to your contract, with an extra SAR 2 for every additional kilogram.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes, both cash on delivery and card payment are available, depending on the agreement with the client.
How is the shipping or delivery price calculated?
Several factors come into it:
1. The number of shipments collected from the client each day.
2. How risky the shipments are to deliver, whether they are fragile, or whether they are high in value. The price is built on the number of shipments together with these other factors.
If a courier is available for home pickup, when is the courier sent?
This is arranged with the operations center.
Is there a return service if the customer does not receive the goods, and what does it cost?
Yes, a return service is available. The cost is based on the agreement with the client and on the volume of shipments they send.
What happens if a shipment is delayed or the products are damaged, and who covers the cost?
Contact the account manager or customer service, and Blue Sky will work on resolving it as quickly as possible.
How long does delivery take inside the merchant's city, and how long does shipping take?
- Inside the merchant's city: 24 hours at most.
- Outside the merchant's city: 2 to 6 working days.
Once the app is connected, your rates, waybills, and pickups all run from the dashboard you already use โ and your customers get a delivery window you can actually promise.