Does your courier hold stock for you, or only move it?
B One Express is a Saudi logistics company that collects and delivers shipments to and from anywhere, with a delivery window of 24 hours, and adds dry and refrigerated storage on top. The B One Express shipping integration puts the company on your Salla checkout page and lets you set your rates from your dashboard. In this guide, you'll learn how to install the app, how to set your shipping rates, how to hide or delete the app, and what the company covers, stores, and charges.
To connect B One Express, open (My installed apps) from your dashboard side menu, click (Browse Salla App Store), open the B One Express app page, then click (Install). Review the permissions the app requests and click (Grant permission). B One Express is linked to your store as soon as the permission is granted.
๐ Article overview
- What B One Express is
- Whether you need a B One Express account first
- How to connect B One Express to your store
- Managing the app in your store
- The services B One Express offers
- Frequently asked questions
๐ฏ What B One Express is
B One Express is a logistics company based in Saudi Arabia. It picks up and delivers shipments to and from any location, works to a 24-hour delivery window, and runs both dry and refrigerated storage for the stores it serves.
๐ฏ Do you need a B One Express account first?
No. Installing the B One Express app from the Salla App Store creates a new B One Express account for you automatically. If you already hold a B One Express account, contact B One Express technical support instead and ask them to activate it on your Salla store.
๐ How to connect B One Express to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the B One Express app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your B One Express account.
For more detail, read Managing my store's apps.
๐ฃ Managing the app in your store
How do I set up shipping rates on B One Express?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the B One Express app, click (App settings).
3. On the (Shipping rates) tab, enter your rates for the cities and regions you want.
For more detail, read Shipping and delivery option settings.
How do I turn the B One Express app off temporarily?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the B One Express app, click (App settings).
3. Turn the (Hide shipping company from the checkout page) option on or off.
How do I remove the B One Express app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the B One Express app, click the (...) icon, then click (Delete app), as shown below.
โ The services B One Express offers
Dry and refrigerated storage
B One Express receives your store's shipments, checks that the products are intact, and stores them the way you need them stored, by cubic meter, by pallet, or by basket, at whatever temperature the product calls for.
Delivery across the Kingdom
Shipments go out to every city in the Kingdom, at prices set to work with the margins stores run on, and within a short delivery window.
Shipment tracking
The B One Express tracking system shows the state of each shipment at every step until it reaches the recipient.
Account manager
Every store gets a dedicated account manager to handle what it needs.
โ Frequently asked questions
Which cities can merchants ship from?
Riyadh, Jeddah, and Dammam.
Which cities can customers receive deliveries in?
Every city in the Kingdom.
How are payments settled?
Every two weeks.
When is the best time to reach customer service?
Between 8 am and 5 pm.
Do merchants get reports on amounts and stock?
Yes.
How do orders reach the company?
Through the integration with your store.
Is there shipment tracking?
Yes.
How is the waybill handled?
It is created automatically once the order is submitted.
If a shipment holds more than one carton, does each carton get its own waybill?
Each carton gets a waybill carrying the same tracking number, with the carton's place in the sequence printed on it.
How do I change a customer's address after the waybill is issued?
Send an official email to your account manager or to customer service.
Is shipping available within the same city and between cities?
Yes, both are available.
Is door to door pickup and delivery available?
Yes.
Does the company handle international shipping?
Yes. [Verify: the Arabic answers "from all countries of the world", which does not say whether the company ships out of the Kingdom, brings shipments in, or both, and names no destination countries.]
What do I do if there is a problem with a shipment?
Email your account manager and customer service.
Can liquids be shipped?
Yes, on domestic shipments.
How many cartons can go out at once?
Up to 4 cartons, each up to 25 kg.
Can valuable items be shipped?
No.
Is two-hour delivery available?
Yes, but it does not cover restaurants or food.
What are the delivery boundaries inside and outside a city?
They follow the distribution file B One Express shares with each store, so ask your account manager for yours.
Is refrigerated shipping available?
Yes, at 0 to 5 degrees Celsius.
Are storage, preparation, and packaging available?
Yes.
What is the maximum shipping weight?
25 kg per carton. [Verify: the Arabic gives no minimum weight, although the question asks for both.]
Is cash on delivery available, and what does it cost?
Yes, and there is no fee for it.
How is the shipping price calculated?
There is one price for Riyadh and another for the rest of the Kingdom, and the rate you get is set by your average monthly shipment volume.
When does the courier come for a home pickup?
Any time from the morning until 5 pm.
Is there a return service, and what does it cost?
Yes, at SAR 19 per order for shipments up to 15 kg.
What happens if a shipment is delayed or damaged?
Liability follows the applicable laws and regulations. [Verify: the Arabic gives no compensation figure and no process, so a merchant cannot tell what to expect.]
How long does delivery take?
Two days at most within the main cities.
Rates here are volume-based rather than fixed, so the price you see quoted elsewhere may not be the price you get. Ask your account manager what your monthly shipment count puts you at before you set your checkout rates.