Want your logistics handled properly without paying enterprise prices for it?
Running your own pickups and deliveries stops being worth it the moment order volume climbs. The 9CLOUD integration connects your Salla store to 9CLOUD Logistics, which helps online stores, companies, and retail shops run their logistics efficiently at low cost and to high standards of quality and speed. In this guide, you'll learn what 9CLOUD offers, how to connect it to your store, and the answers to the questions merchants ask most.
To connect 9CLOUD to your Salla store, open (Installed apps) from your dashboard's side menu, click (Browse Salla App Store), and install the 9CLOUD app. Review the requested permissions and click (Grant permission) to finish the connection, then set your shipping rates from the app settings.
๐ Article overview
- What is 9CLOUD?
- How to connect your store with 9CLOUD
- Frequently asked questions
What is 9CLOUD?
9CLOUD Logistics works to help online store owners, companies, businesses, and retail shops run their logistics operations efficiently and professionally, at the lowest cost and to high standards of quality and speed.
๐ฃ How to connect your store with 9CLOUD
1. From the side menu of your dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the 9CLOUD app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your 9CLOUD account.
For more details, see managing my store apps.
โ Frequently asked questions
How do I set up shipping rates for 9CLOUD?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the 9CLOUD app, click (App settings).
3. From the (Shipping pricing) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the 9CLOUD app, click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the 9CLOUD app from my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all apps page, on the 9CLOUD app, click the (...) icon, then click (Delete app), as shown in the image.
Which cities are supported for merchants?
Riyadh.
Which cities are supported for customer shipping and delivery?
Every region of the Kingdom.
How do I sign a contract and get connected?
Register through the 9CLOUD website.
How are amounts settled?
Twice a week.
When is the best time to contact the company's customer service?
From 9 am to 1 pm.
Does the merchant get a report of amounts and stock, where available?
Yes.
How are orders sent to the company?
Through the system on the 9CLOUD website.
Is there a shipment tracking system?
Yes, it is available.
How does the waybill work?
It is issued automatically with every order.
If a shipment has more than one box, does each box get its own waybill?
Each box gets its own waybill.
How do I change the customer's address after the waybill is issued?
Raise a ticket by emailing support@9cloudsa.com.
Do you deliver within the same city, and between cities?
Yes.
Is there a door-to-door pickup and delivery service?
Yes.
Does the company support international shipping, and which countries do you ship to?
Sorry, international shipping is not available at the moment.
Who do I contact when there is a problem with a shipment?
Raise a ticket by emailing support@9cloudsa.com.
Are liquid products allowed?
Yes.
What is the maximum number of boxes that can be shipped at one time?
There is no limit.
Are valuable items allowed, and are they insured?
No, this is not available. [Verify: the Arabic gives a single two-word negative, leaving the insurance and coverage limit parts of the question unanswered.]
Is there a two-hour delivery service?
Yes, it is available on request.
What area does delivery cover inside and outside the city?
- 24 hours inside the city.
- 2 to 4 working days outside the city.
Does the two-hour delivery service cover restaurants and food?
Sorry, it does not cover restaurants.
Do you offer refrigerated shipping?
Sorry, this is not available.
Do you offer storage, fulfillment, and packing?
Yes, it is available.
What is the maximum weight you can ship?
15 kg.
Is cash on delivery available, and what does it cost?
Yes, subject to the agreement with the client, and it costs SAR 5.
How is the shipping or delivery price calculated?
A flat price for the first 15 kg.
If a courier is available for pickup, when do they come?
Pickup from stores runs from 9 am to 1 pm.
Is there a return service if the customer does not receive the goods, and what does it cost?
Yes, and it is free.
What happens if a shipment is delayed or damaged, and who covers the cost?
A committee reviews the case, and the cost is borne according to the terms and conditions.
How long does delivery take inside the merchant's city?
- 24 hours within the covered cities.
- 2 to 4 working days outside the covered regions.