Last updated: Friday, 21 August 2026.
Tracking your shipment starts inside the store you ordered from, not on one shared page for every Salla store. Each store runs on its own domain and chooses the shipping company that suits it, and knowing that saves you from looking in the wrong place and gets you to the real status of your shipment in under a minute.
📌 Article overview
- Why is there no single link for tracking orders?
- Track your order from your store account
- Track through your order confirmation message
- Track on the shipping company website
- If tracking stalls or your shipment is late
- Frequently asked questions
Why is there no single link for tracking orders?
Every store on Salla is an independent business with its own web domain, its own shipping policy, and the shipping company it works with. That is why tracking happens inside the store you ordered from, not on one page that gathers every store together.
🔔 Important warning: Any outside website that offers to “track all Salla orders” in one place is not an official channel. Never enter your personal details or payment details there.
Track your order from your store account
1. Open the website of the store you ordered from.
2. Sign in with the mobile number or the email address you used when you placed the order.
3. Open the (My orders) section.
4. Select the order to see its current status and shipment details.
✓ This is where you see the latest order status, along with the tracking number once the shipment has been handed to the shipping company.
📝 If you checked out without creating an account (guest checkout), you will not have a (My orders) section. Use the order confirmation message described in the next section instead.
Track through your order confirmation message
Every time you complete an order, a confirmation message arrives by email or on your mobile with the order number and a link to follow it.
1. Search your email for the store name or the order number.
2. Open the order tracking link in the message.
📝 Check your spam folder if the message is not in your inbox.
Track on the shipping company website
Once your order ships, you have a (Tracking number) issued by the shipping company.
1. Copy the tracking number from the order page or from the shipping message.
2. Go to the official website of the shipping company named in your order details.
3. Enter the tracking number on their shipment tracking page.
💡 Example: If your order page shows the shipment is with a particular shipping company under a particular tracking number, the most accurate update on where it is will be on that company website, because it is the direct source of the route data.
If tracking stalls or your shipment is late
1. Check the preparation time the store publishes. Some orders need a few days of preparation before they ship, and no tracking number appears during that time.
2. Contact the store directly and include your order number and tracking number.
3. If the store does not respond, or the issue is not resolved, file a complaint through the (Salla complaints platform).
📝 The full complaint process is explained in the article “File a complaint against a store on Salla”.
Frequently asked questions
❓ Why has my tracking number not updated for two days?
Tracking data updates only when the shipment passes a new sorting or handover point, so quiet gaps are normal, especially during public holidays and peak seasons. If the gap runs longer than expected, check with the store.
❓ I received a message asking me to pay an extra fee to release my shipment. Is it genuine?
Treat it with real caution. Check your order from your account in the store itself, never pay through a link sent to you in a message, and never share your verification code (OTP) with anyone.
❓ Can I change the shipping address after placing my order?
That depends on the store and the status of the order. Contact the store right away, before the order ships. Once the shipment is handed to the shipping company, changing it becomes harder or not possible at all.
❓ My order shows “Delivered” but it never reached me. What should I do?
Contact the store right away with your order number and tracking number, and ask them to review the proof of delivery with the shipping company. If that does not resolve it, file a complaint through the Salla complaints platform.
🚀 Supporting services
If shopping from Salla stores has inspired you to start a business of your own, thousands of merchants began exactly where you are standing today: a customer who spotted a gap in the market and decided to serve it themselves.
For more details, ask and request support from fellow merchants and the Salla Team.
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