Category
Wallet & cashback offers
Browse every article and guide in the “Wallet & cashback offers” category of the Salla Help Center.
5 articles
- 1Activating the customer walletDid you know that most customers stop purchasing after their first experience if they don’t find a good reason to return? Coupons and discounts alone are no longer enough to maintain customer loyalty, especially in a highly competitive market.
- 2Merchant management of customer wallet and cashback offersHow many times have you launched a marketing campaign only to see its impact disappear once the promotion ends? Many merchants face the same challenge: attracting customers is easy, but retaining them is harder. This is where cashback offers come in. They not only encourage customers to purchase but also motivate them to return repeatedly to use their stored wallet balance.
- 3Refund process and adding the amount to the customer walletBy understanding the process of refunding orders and managing cashback points, you can accurately handle refunds while maintaining a smooth customer experience that encourages shoppers to return to your store. When refunding an order purchased using cashback points, you should control how the refund is processed to ensure:
- 4Practical and innovative use cases for cashbackMany stores are searching for a smart way to increase sales, reduce abandoned carts, and build long-term customer loyalty. However, relying only on direct discounts quickly loses its impact and often reduces profit margins.
- 5Creating cashback offers and managing the customer walletAs a shopper in this store, you now have a personal digital wallet that helps you manage the cashback balance earned from your purchases. Through this wallet, you can: