SLH Express
Connecting a courier directly to your store removes the manual step where most shipping mistakes start. SLH Express provides a range of services suited to merchants, with same-day immediate delivery and delivery within 24 hours inside Riyadh. In this guide, you'll learn how to connect the SLH Express app to your Salla store, set your shipping rates, and manage the app afterward.
To connect SLH Express on Salla, click Installed apps in the dashboard side menu, then click Browse the Salla App Store. Open the SLH Express app and click Install. Back on the installed apps page, open App options > App settings, then enter your account details on the Connection details tab and save.
๐ Article overview
- How to connect the SLH Express app
- How to set up shipping rates
- How to temporarily disable the app
- How to remove the app
How to connect the SLH Express app on Salla
1. From the dashboard side menu, click (Installed apps).
2. Under installed apps, from the Salla App Store banner, click (Browse the Salla App Store).
3. From the SLH Express app, click (Install).
4. On the installed apps page, from the SLH Express app card, click (App options), then (App settings).
5. On the (Connection details) tab, enter your SLH Express account details, then click Save.
Frequently asked questions
โ How do I set up shipping rates on SLH Express?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the SLH Express app, click (App options), then (App settings).
3. On the (Shipping rate) tab, enter the shipping rates for the cities and regions you need.
For more detail, see our guide to shipping and delivery options settings.
โ How do I temporarily disable the SLH Express app in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the SLH Express app, click (App options), then (App settings).
3. Turn the shipping company option on or off.
โ How do I remove the SLH Express app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the SLH Express app, click (App options), then click (Delete app).
โ How many delivery attempts are made?
On the immediate delivery service, the courier waits 10 minutes at the customer's location to hand over the order. The order returns to the merchant in these cases: the recipient does not answer; the recipient is outside the city; the recipient's phone is switched off or unreachable; the location is incorrect; the recipient refuses to pay.
โ When is pickup from the merchant unsuccessful?
If the courier waits more than 10 minutes at the merchant's location, the order is cancelled. Customer service also cancels an order if it is not in stock, if the merchant does not respond, if the order is a duplicate, or if the merchant cancels it.
โ Which cities are supported for the merchant?
SLH Express supports Riyadh only.
โ Which cities are supported for customer delivery and shipping?
The Riyadh region only.
โ How do I sign up and connect?
Install the app on Salla. You will be sent an agreement to sign electronically, after which your account is activated and you can start using the service immediately.
โ How are amounts settled?
Shipping costs and invoices are paid through the SLH Express platform using its payment gateway. Once payment is confirmed, the waybill for the order is issued automatically.
โ When is the best time to contact customer service?
Customer service is available every day except Friday, from 8 am to 10 pm. Technical support is available at any time, every day of the week.
โ Does the merchant get a report on amounts and inventory where available?
Yes. Merchants can follow the financial reports for paid shipments.
โ If a shipment contains more than one box, is a separate waybill used for each?
A waybill is issued for each box entered and attached to that box. Do not put a single label across several boxes โ each box carries its own number linked to the order's waybill number.
โ How do I change a customer's address after the waybill is issued?
Contact technical support with the new address and the order or waybill number.
โ Do you offer shipping within the same city, and between cities?
Same-city shipping is currently available in the Riyadh region only. Intercity shipping is not available yet, and is planned for all regions of the Kingdom.
โ Is door-to-door pickup and delivery available?
Yes. Shipments are collected from your store's door and delivered to your customer's door.
โ Does the company support international shipping?
No.
โ How do I get in touch if there is a problem with a shipment?
Contact technical support directly, at any time, any day of the week.
โ Are liquid products allowed?
Yes, subject to the regulations in force in Saudi Arabia.
โ What is the maximum number of boxes per shipment?
There is no set limit, except for very large boxes exceeding 70 cm in height, width, and length.
โ Are valuable items allowed, and are they insured?
Yes. Financial guarantees of up to SAR 3,000 per shipment are provided.
โ Is two-hour delivery available?
Delivery is available within 24 hours at most.
โ What are the delivery limits inside and outside the city?
Inside the city only, within the urban boundary.
โ Does two-hour delivery cover restaurants or food?
No.
โ Is chilled shipping available, and at what temperature?
Chilled shipping is not available. Vehicle temperature does not exceed 25ยฐC to protect products.
โ Are storage, preparation, and packaging available?
No.
โ What is the minimum and maximum shippable weight?
There is no minimum. The maximum shippable weight is 60 kg.
โ Is cash on delivery available, what does it cost, and is card payment available?
Yes, cash on delivery is available for SAR 12. Several payment methods are supported, including card payment by POS device.
โ How is the shipping or delivery price calculated?
A flat SAR 22 for the first 30 kg, VAT included, plus SAR 2 for each additional kilogram.
โ When does the courier come for a pickup?
Shipments are collected from the merchant in the morning. A courier near the merchant in the evening will also collect shipments where possible.
โ Is a return service available, and what does it cost?
Yes. Requesting a return costs SAR 15.
โ What happens if a shipment is delayed or damaged, and who bears the cost?
If delivery is delayed more than 24 hours, the merchant may claim back 25% of the shipping value. If a shipment or its products are damaged, the merchant is compensated the product value plus 10%.
โ How long does delivery take inside the merchant's city?
Same day, and 24 hours at most from collecting the shipment.
Connect the courier whose coverage and speed match what you have promised your customers, and set your rates carefully so the economics stay visible on every shipment.