What is Track company?
A logistics company providing comprehensive and integrated services and solutions for e-commerce store owners to boost sales, improve performance, and efficiently develop business operations with high professionalism.
Activation steps for Track services:
1. From the side menu of the control panel, click on (Installed Apps).
2. From the Salla App Store banner, click on(Browse Salla App Store).
3. From the Track Logistics Services app page,click (Install).4. From the Track app, click (App Options) then (App Settings).
4. From the Track app, tap (App Options) then (App Settings).
5. In the (Connection Data) tab, enter your account information, then click the (Save) button.
Frequently asked questions:
How can I set the shipping rates onTrack?
1. From the side menu of the control panel, click on (Installed Apps).
2. From the Track app, click (App Options) then (App Settings).
3. In the (Shipping Rates) tab, enter the shipping rates for the desired cities and regions.
For more details aboutshipping and delivery options settings
How can I temporarily disable an app in my store?
1. From the side menu of the control panel, click on (Installed Apps).
2. From the Track app, click (App Options) then (App Settings).
3. Enable or disable the shipping company option
What services does Track offer?
- Storage
- Order management and preparation
- Shipping and delivery to the customer's door
- Returns management
and other services
What is the contracting and connection method?
The merchant registers via the link on the Track page, then the Track team will contact them to gather some information, understand the needs, and contract. The Track team will send information for the merchant to add on the Track page to link the account.
Is there a shipment tracking system?
Yes.
Is cash on delivery service available?
Yes, and the shipping price includes the cash on delivery feature.
Is there a return service for orders? And what is its cost?
Yes, it costs the same as a regular shipment.
What is the maximum weight that can be shipped?
15 kg, with additional fees for more.
What is the delivery time within the merchant's city, and the shipping duration?
Delivery takes 2 to 4 days under normal circumstances.