What is Lavasta?
Lavasta is a leading logistics company that creates a professional infrastructure for the e-commerce sector in Saudi Arabia. Its services are aimed at store owners and commercial establishments, utilizing national expertise and modern, advanced methods.Lavastais one of the fastest-growing and most innovative companies in the field of logistics support for online stores.
Steps to integrate with Lavasta:
1. From the main menu, click on (Installed Apps).
2. From the Salla App Store banner, click on(Browse Salla App Store).
3. From the Lavasta app, click (App Settings).
The app must be installed if it is not already in your store. For more details oninstalling an app from the Salla App Store
4. In the (Integration Data) tab, enter your Lavasta account details,then click (Save).Then click (Save).
Frequently Asked Questions
How can I set up shipping rates on Lavasta?
1. From the main menu, click on (Installed Apps).
2. From the All Apps page, in the Lavasta app, click on (App Settings).
3. In the (Shipping Rates) tab, enter the shipping rates for the desired cities and regions.
For more details onshipping and delivery options settings
How can I temporarily disable an app in my store?
1. From the main menu, click on (Installed Apps).
2. From the All Apps page, in the Lavasta app, click on (App Settings).
3. Enable or disable the option (Hide the shipping company from the checkout page).
What services does Lavastaoffer?
Lavastaprovides a variety of services, including:A variety of services, including:
What cities are supported for customers (Delivery&Shipping)?
All cities in Saudi Arabia.
What is the payment settlement mechanism for cash on delivery?
- Amounts over SAR 5000 are transferred to merchants weekly.
- Amounts under SAR 5000 are transferred to merchants bi-weekly.
- Amounts for out-of-coverage shipments are transferred at the start of each Gregorian month.
Is it allowed to ship liquid products?
Yes, and the shipment is packaged to ensure no damage or leakage.
Is it allowed to ship valuable products? Is there insurance for them? What is the maximum insurance coverage?
Yes,–and the insurance policy is obtained by coordinating with the sales team at 0537162997.
What are the delivery limits within and outside the city?
A maximum of 24 hours within the merchant's city
2 –5 business days outside the merchant's city
When cash on delivery is available, can the customer pay with cash or card?
Yes, it is available.