ما هي شركة شحن إي جاك Eijack؟
هي شركة تقنية تمكن التجار من ربط متاجرهم الإلكترونية بشركة Eijack لتوصيل منتجاتهم داخل المملكة وخارجها من خلال بوابة موحدة، بالإضافة إلى أتمتة العمليات التشغيلية لتسريع وقت توصيل المنتجات إلى العملاء بتكلفة بسيطة لكل عملية توصيل ناجحة.
خطوات الربط مع إي جاك Eijack:
الدخول إلى موقع شركة إي جاك Eijack والتسجيل.
1. من القائمة الجانبية للوحة التحكم، اضغط على (التطبيقات المثبتة).
2. من لافتة متجر تطبيقات سلة، اضغط على (تصفح متجر تطبيقات سلة).
3. بعد تثبيت تطبيق إي جاك Eijack، اضغط (خيارات التطبيق) ثم (إعدادات التطبيق).
يجب تثبيت التطبيق في حال لم يكن التطبيق مثبت في متجرك، لمزيد من التفاصيل حول تثبيت تطبيق من متجر تطبيقات سلة
5. من تبويب (بيانات الربط)،اكتب بيانات حسابك على Eijack، ثم اضغط (حفظ).
الأسئلة الشائعة
كيف يمكنني إعداد تسعيرة الشحن على إي جاك Eijack؟
1. من القائمة الجانبية للوحة التحكم، اضغط على (التطبيقات المثبتة).
2. من صفحة جميع التطبيقات، ومن تطبيق إي جاك Eijack، اضغط على (خيارات التطبيق) ثم (إعدادات التطبيق).
3. من تبويب (تسعيرة الشحن)، أدخل تسعيرات الشحن للمدن والمناطق المطلوبة.
لمزيد من التفاصيل حول إعدادات خيارات الشحن والتوصيل
كيف يمكنني تعطيل تطبيق بشكل مؤقت في متجري؟
1. من القائمة الجانبية للوحة التحكم، اضغط على (التطبيقات المثبتة).
2. من صفحة جميع التطبيقات، ومن تطبيق إي جاك Eijack، اضغط على (خيارات التطبيق) ثم (إعدادات التطبيق).
3. فعّل أو عطل خيار شركة الشحن.
هل يحصل التاجر على تقرير للمبالغ ، المخزون إذا كان متوفر ؟
نعم
ما هي المدن المدعومة للتاجر (استلام)؟
الرياض
الدمام القطيف الأحساء الهفوف المبرز الشقيق الجفر القرى الشرقيه ) منطقة الأحساء( العمران الطرف الظهران الخبر صفوى سيهات تاروت دارين )تاروت( العوامية عنك الجبيل /الجبيل الصناعيه بقيق /عين دار/الجويه عيون ) منطقة الأحساء( العضيلية العثمانية الغويبة رحيمة النابية راس تنوره
ما هي المدن المدعومة للعملاء للشحن والتوصيل (Delivery & Shipping)؟
الرياض
Dammam, Qatif, Al-Ahsa, Al-Hofuf, Al-Mubarraz, Al-Shu'aib, Al-Jafr, Al-Qara, Eastern Region (Al-Ahsa area), Al-Omran, Al-Tarf, Dhahran, Al-Khobar, Safwa, Saihat, Tarout, Darin (Tarout), Al-Awamiyah, Anak, Jubail / Industrial Jubail, Buqayq / Ain Dar / Al-Jawiyah, Oyoun (Al-Ahsa area), Al-Udailiyah, Al-Othmaniyah, Khurais, Haradh, Joudah, Salwa, Al-Batha, Al-Ghuwaybah, Rahima, Al-Nabiyah, Ras Tanura, Anbak, Al-Adeed, Daqm, Muraybitah, Al-Thulayma, Al-Jafurah, Arar, Fadhilah, Souda.
What is the method for sending the order to the company?
Through our control panel.
Is there a shipment tracking system?
Yes.
What is the policy mechanism?
It is automatically issued from the client's control panel and printed.
If the shipment contains more than one carton, is a policy placed on each carton separately, or are they placed in one box and sent with a single policy?
The policy is placed on more than one carton.
How can the client's address be changed after the policy is issued?
Through the client's control panel and notifying the account manager.
Do you offer shipping services within the same city?
Yes, we provide that.
Do you offer intercity shipping services?
Yes, we have intercity shipping services.
Is there a door-to-door pickup and delivery service?
Yes, there is a door-to-door pickup and delivery service.
Does the company support international shipping? Which countries do you ship to?
Currently, we do not support international shipping.
If there is an issue with a shipment, what is the communication mechanism?
Contact the account manager directly.
Is it allowed to ship liquid products?
Yes, shipping liquid products is allowed, provided they are tightly sealed.
What is the maximum number of cartons that can be shipped at one time?
There is no limit; regardless of the number, we will deliver them. We have a team trained for seasons and offers.
Is it allowed to ship valuable products? Is there insurance on them? What is the maximum insurance coverage?
Yes, shipping valuable products is allowed, but the shipping price varies in terms of insurance. The maximum insurance coverage is SAR 10,000 only.
Is there a two-hour delivery service?
Yes, if it is handed over to the team in the morning period.
What are the delivery limits within and outside the city?
There are no limits; we deliver according to the client's location.
Does the two-hour delivery service include restaurants or food?
The express delivery service does not include restaurants or food.
Do you offer refrigerated shipping services? What is the temperature in your vehicles?
Refrigerated shipping service is not available, 20 degrees.
Is storage, preparation, and packaging service available?
Yes, upon request.
What is the minimum and maximum weight that can be shipped?
Minimum 1 to 100 kg.
Is cash on delivery available? What is its cost?
Yes, 2 SAR is added to each shipping bill.
When cash on delivery is available, can the customer pay by cash or card?
Yes, we offer cash on delivery, and the customer can pay by cash or card.
If a representative is available for home pickup, when will they be sent?
A few minutes before arrival or coordinated with the customer at the proposed time.
How is the shipping or delivery price calculated?
By volumetric weight.
Is return service available for orders? What is its cost? (If the customer did not receive the goods)
Yes, a fee of 10 SAR is charged for each returned shipment if the return rate exceeds 10% of the total shipments.
Is return service available for orders? What is its cost? (If the customer received the order and decided not to keep it)
Yes, we offer order return service. The return service cost from store customers is 23 SAR.
Do you have shipping or delivery service for large items like furniture? How is the service cost calculated?
We do not offer delivery for large items like furniture.
If the shipment or products are delayed or damaged, what is the procedure and who bears the cost?
We bear the full cost.
What is the delivery time within the merchant's city, and the shipping duration?
From one to three days.