Want to keep customers updated on WhatsApp without sending every message manually?
The WhatsAppo app connects WhatsApp with your Salla store for abandoned-cart reminders, order updates, digital file delivery, verification codes, review requests, and automated replies. In this guide, you'll learn how to install the app, activate it, connect your account, and customize its message templates.
The WhatsAppo app connects a WhatsApp account to your Salla store so you can send abandoned-cart reminders, order-status notifications, digital files, verification codes, and review requests. Install it from the Salla App Store, complete payment, activate it, scan the QR code, and customize the message templates you need.
📌 Article overview
- What the WhatsAppo app does
- How to install and activate the WhatsAppo app
- How to customize WhatsApp messages
- How to connect a WhatsApp account
- How to reduce the risk of WhatsApp restrictions
- Frequently asked questions
🎯 What the WhatsAppo app does
WhatsAppo helps you communicate with customers through WhatsApp. You can use it to:
- Send abandoned-cart reminders.
- Send real-time order-status updates.
- Deliver digital products and files immediately after an order.
- Customize automated replies.
- Send verification codes and service review requests.
🚀 How to install the WhatsAppo app on Salla
1. From the dashboard side menu, click Installed apps.
2. From the Salla App Store banner, click Browse the Salla App Store.
3. Open the WhatsAppo messaging and notifications page, then click Install.
4. Under flexible payment at the bottom of the page, click Choose plan.
5. Review the requested permissions, then click Go to payment.
6. Complete the payment process.
WhatsAppo is now installed on your store.
7. From Installed apps, open WhatsAppo's App options, then click Activate app.
✅ Customize WhatsApp messages and notifications
After activation, enable and customize the templates your store needs:
- New order notification for the merchant.
- Welcome message for a new customer.
- Abandoned-cart message.
- Order in progress.
- Order awaiting review.
- Order awaiting payment.
- Order completed.
- Cash-on-delivery order confirmation.
- Order out for delivery.
- Order delivered.
- Order shipped.
- Return in progress.
- Order returned.
- Order canceled.
- Service review request.
- Store login verification code.
For general app-management instructions, see Manage your store apps.
👣 How to connect a WhatsApp account
1. Open the WhatsApp tab in the WhatsAppo platform.
2. Click Add account.
3. Scan the QR code using the WhatsApp camera.
4. Wait for confirmation that the account was added successfully.
📝 How to reduce the risk of WhatsApp restrictions
Incorrect or excessive campaign use can put your WhatsApp account at risk. Follow these safeguards:
- Avoid using your primary number or a newly activated number.
- Prefer a number with at least one month of ongoing conversations.
- For your first marketing campaign, use an interval of at least 30–45 [Verify: seconds or minutes].
- Do not send daily or repetitive messages that could annoy customers.
- Add an opt-out option so customers can unsubscribe from marketing messages.
- Do not use the service with modified versions of WhatsApp, including WhatsApp Plus.
- Avoid random sending.
- Use the longest practical interval between campaign messages.
- Avoid including many links in one message.
- Use a number that is active in real conversations.
- Send messages to customers you have contacted before and who are interested in the content.
- Increase sending volume gradually instead of sending a large batch on the first day.
- Do not send a large number of messages in one day.
- Continue interacting with customers regularly.
- Remember that customer reports are a primary cause of account restrictions, so avoid repeated unwanted messages.
Frequently asked questions
❓ How do I add my WhatsApp account?
Open the WhatsApp tab, click Add account, then scan the displayed QR code with the WhatsApp camera. The platform confirms when the account is connected.
❓ Can I add more than one WhatsApp number?
Yes. The number of accounts depends on your plan. You can also contact support to purchase the option to add another WhatsApp number.
❓ What happens when I use all messages in my plan?
The service stops when all included messages are used. Contact support to upgrade your plan by paying the price difference for the plan you need.
❓ Can marketing campaigns put my WhatsApp account at risk?
Using the service incorrectly can increase the risk of restrictions. Use an established number, contact interested customers, increase sending volume gradually, avoid repeated or random messages, and provide an unsubscribe option.
❓ How do I delete WhatsAppo from my store?
1. From the dashboard side menu, click Installed apps.
2. From the apps page, open WhatsAppo's App options, then click Delete app.
