Horizon Speed
Connecting a courier directly to your store removes the manual step where most shipping mistakes start. Horizon Speed provides fast, immediate delivery within Riyadh for you and your customers. In this guide, you'll learn how to connect the Horizon Speed app to your Salla store, set your shipping rates, and manage the app afterward.
To connect Horizon Speed on Salla, click Installed apps in the dashboard side menu, then click Browse the Salla App Store. Open the Horizon Speed app and click Install. Back on the installed apps page, open App options > App settings, then enter your account details on the Connection details tab and save.
📌 Article overview
- How to connect the Horizon Speed app
- How to set up shipping rates
- How to temporarily disable the app
- How to remove the app
How to connect the Horizon Speed app on Salla
1. From the dashboard side menu, click (Installed apps).
2. Under installed apps, from the Salla App Store banner, click (Browse the Salla App Store).
3. From the Horizon Speed app, click (Install).
4. On the installed apps page, from the Horizon Speed app card, click (App options), then (App settings).
5. On the (Connection details) tab, enter your Horizon Speed account details, then click Save.
Frequently asked questions
❓ How do I set up shipping rates on Horizon Speed?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Horizon Speed app, click (App options), then (App settings).
3. On the (Shipping rate) tab, enter the shipping rates for the cities and regions you need.
For more detail, see our guide to shipping and delivery options settings.
❓ How do I temporarily disable the Horizon Speed app in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Horizon Speed app, click (App options), then (App settings).
3. Turn the shipping company option on or off.
❓ How do I remove the Horizon Speed app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Horizon Speed app, click (App options), then click (Delete app).
❓ What services and prices does Horizon Speed offer?
1. Two-hour delivery service:
- Measured from the moment the order is collected from the merchant.
- The pickup point must be inside the city.
- Service price: SAR 35 (insurance included).
- Cash on delivery fee: SAR 8.
- Return fee: SAR 8, added to the base delivery price.
- Prices and costs are set for stores registered on Salla.
- Maximum delivery price: SAR 35, insurance included.
- Intercity shipping is not supported.
2. Shipments are returned in these cases:
- The recipient is not at the delivery location.
- The recipient refuses the shipment or changes the delivery time.
- The recipient takes more than 20 minutes to respond to a contact attempt.
❓ What is Horizon Speed's delivery coverage?
Delivery inside Riyadh only.
❓ How are cash on delivery amounts settled?
Settlement happens weekly.
❓ What are Horizon Speed's advantages?
- Technical solutions that make operations easier.
- A range of payment options.
- Order tracking through a smartphone app.
- Customer notifications on order status.
- The ability to move different product types.
- A smart system for pinpointing the recipient's exact location.
- Shipment tracking through the website.
- A direct connection to your online store.
❓ What are the return services at Horizon Speed?
- Express and prepaid delivery: five delivery attempts before a return.
- Cash on delivery: the order is returned in specific cases.
- An additional SAR 8 fee applies on return.
❓ Can orders be cancelled?
- Orders cannot be cancelled once support has accepted them.
- A fee of 50% of the delivery price applies if cancelled after acceptance.
- Orders still in "waiting" can be cancelled at no charge.
❓ When is pickup from the merchant unsuccessful?
If the courier waits more than 20 minutes at the merchant's location.
❓ Are there any order warnings?
- Make sure the order is ready and the shipping waybill is attached.
- The order is cancelled if it is not handed over within the agreed time.
- The merchant may cancel the order before the courier accepts it.
- Immediate delivery service: the Horizon Speed courier waits 10 minutes to hand over the order.
Connect the courier whose coverage and speed match what you have promised your customers, and set your rates carefully so the economics stay visible on every shipment.