Fazaa Logistics
Connecting a courier directly to your store removes the manual step where most shipping mistakes start. Fazaa provides delivery and shipping for online store owners and companies in Riyadh. Its services include standard door-to-door delivery within Riyadh in under 24 hours from receiving the order, and standard shipping from Riyadh to every city in the Kingdom. In this guide, you'll learn how to connect the Fazaa Logistics app to your Salla store, set your shipping rates, and manage the app afterward.
To connect Fazaa Logistics on Salla, click Installed apps in the dashboard side menu, then click Browse the Salla App Store. Open the Fazaa Logistics app and click Install. Back on the installed apps page, open App options > App settings, then enter your account details on the Connection details tab and save.
๐ Article overview
- How to connect the Fazaa Logistics app
- How to set up shipping rates
- How to temporarily disable the app
- How to remove the app
How to connect the Fazaa Logistics app on Salla
1. From the dashboard side menu, click (Installed apps).
2. Under installed apps, from the Salla App Store banner, click (Browse the Salla App Store).
3. From the Fazaa Logistics app, click (Install).
4. On the installed apps page, from the Fazaa Logistics app card, click (App options), then (App settings).
5. On the (Connection details) tab, enter your Fazaa Logistics account details, then click Save.
Frequently asked questions
โ How do I set up shipping rates on Fazaa Logistics?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Fazaa Logistics app, click (App options), then (App settings).
3. On the (Shipping rate) tab, enter the shipping rates for the cities and regions you need.
For more detail, see our guide to shipping and delivery options settings.
โ How do I temporarily disable the Fazaa Logistics app in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Fazaa Logistics app, click (App options), then (App settings).
3. Turn the shipping company option on or off.
โ How do I remove the Fazaa Logistics app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Fazaa Logistics app, click (App options), then click (Delete app).
โ Which cities are supported for the merchant?
Riyadh.
โ Which cities are supported for customer delivery and shipping?
All main and secondary cities and governorates in the Kingdom.
โ How are amounts settled?
Weekly, every two weeks, or monthly.
โ When is the best time to contact customer service?
From 10 am to 8 pm.
โ Does the merchant get a report on amounts and inventory where available?
Yes, on request.
โ Is there a shipment tracking system?
Yes.
โ If a shipment contains more than one box, is a separate waybill used for each?
They are placed in one box and sent on a single waybill for the same customer.
โ How do I change a customer's address after the waybill is issued?
Contact Fazaa customer service on WhatsApp.
โ Do you offer shipping within the same city, and between cities?
Yes.
โ Is door-to-door pickup and delivery available?
Yes, all services are door to door.
โ Does the company support international shipping?
Not currently.
โ Are liquid products allowed?
No.
โ What is the maximum number of boxes per shipment?
There is no upper limit, but every 5 boxes for a single customer is charged at a new rate.
โ Are valuable items allowed, and are they insured?
Products with a purchase value up to SAR 1,000 may be shipped, without insurance.
โ Is two-hour delivery available?
No.
โ What are the delivery limits inside and outside the city?
Within the urban boundary, covering all districts of Riyadh.
โ Is chilled shipping available, and at what temperature?
Chilled shipping is not currently available. Vehicles run at normal air-conditioned temperature.
โ Are storage, preparation, and packaging available?
Packaging is available at SAR 10 per order outside Riyadh, and free inside Riyadh.
โ What is the minimum and maximum shippable weight?
From 1 kg up to 15 kg per box.
โ Is cash on delivery available, what does it cost, and is card payment available?
Cash on delivery is available inside Riyadh free of charge, and card payment is accepted. It is not available for shipping orders outside Riyadh.
โ How is the shipping or delivery price calculated?
Delivery inside Riyadh costs SAR 15. Shipping outside Riyadh costs SAR 30 to all cities.
โ When does the courier come for a pickup?
Orders are collected between 12 pm and 8 pm.
โ Is a return service available?
Yes. Returns are free inside Riyadh and cost SAR 30 outside Riyadh.
โ What happens if a shipment is delayed or damaged, and who bears the cost?
This follows the company's compensation policy for damage and loss, set out in the contract sent to the merchant beforehand or in the terms and conditions on the company website.
โ How long does delivery take inside the merchant's city, and how long does shipping take?
Inside Riyadh, delivery takes under 24 hours from the order reaching the warehouse. Outside Riyadh, main cities take up to 72 hours and secondary cities up to five days.
Connect the courier whose coverage and speed match what you have promised your customers, and set your rates carefully so the economics stay visible on every shipment.