Easy Delivery
Connecting a courier directly to your store removes the manual step where most shipping mistakes start. Easy Delivery provides transport and express delivery for companies and e-commerce platforms, both locally and internationally, along with delivery of products straight to the door in Saudi Arabia. In this guide, you'll learn how to connect the Easy Delivery app to your Salla store, set your shipping rates, and manage the app afterward.
To connect Easy Delivery on Salla, click Installed apps in the dashboard side menu, then click Browse the Salla App Store. Open the Easy Delivery app and click Install. Back on the installed apps page, open App options > App settings, then enter your account details on the Connection details tab and save.
๐ Article overview
- How to connect the Easy Delivery app
- How to set up shipping rates
- How to temporarily disable the app
- How to remove the app
How to connect the Easy Delivery app on Salla
1. From the dashboard side menu, click (Installed apps).
2. Under installed apps, from the Salla App Store banner, click (Browse the Salla App Store).
3. From the Easy Delivery app, click (Install).
4. On the installed apps page, from the Easy Delivery app card, click (App options), then (App settings).
5. On the (Connection details) tab, enter your Easy Delivery account details, then click Save.
Frequently asked questions
โ How do I set up shipping rates on Easy Delivery?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Easy Delivery app, click (App options), then (App settings).
3. On the (Shipping rate) tab, enter the shipping rates for the cities and regions you need.
For more detail, see our guide to shipping and delivery options settings.
โ How do I temporarily disable the Easy Delivery app in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Easy Delivery app, click (App options), then (App settings).
3. Turn the shipping company option on or off.
โ How do I remove the Easy Delivery app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Easy Delivery app, click (App options), then click (Delete app).
โ Which cities are supported for the merchant?
Riyadh, Diriyah, Al Muzahimiyah, Al Kharj, Khobar, Dhahran, Dammam, Qatif, Tarout, Ras Tanura, Sayhat, Anak, Safwa, Buqayq, Jubail, Al Ahsa, Jeddah, Al Asfan, King Abdullah City for Information Technology, Thuwal, Bahrah, Jamjoom, Makkah, Abha, Khamis Mushait, Al Wadeen, Ahad Rafidah, Tandaha, Wadi Bin Hashbal, An Namas, Tanumah, Bellahmar, Bellasmar, Rijal Almaa, Sarat Abidah, Najran, Dhahran Al Janub, Jazan, Ad Darb, Baish, Al Dhabiyah, Sabya, Samtah, Damad, Ahad Al Masarihah, Abu Arish, Madinah, Al Hanakiyah, Buraydah, Unaizah, Al Ghat, Al Zulfi, Al Mithnab, Al Asyah, Al Badai, Al Andalus, Al Nabhaniyah, Al Majmaah, Al Bukayriyah, Uyun Al Jawa, Al Rass, Riyadh Al Khabra, Al Khabra, Al Qawarah, Qusaiba, and Qassim.
โ Which cities are supported for customer delivery and shipping?
The same list of cities as merchant pickup.
โ How do I sign up and connect?
Contracting is agreed between the company and the merchant, with the connection made through the Salla app.
โ How are amounts settled?
Amounts are collected monthly.
โ When is the best time to contact customer service?
From 8 am to midnight.
โ Does the merchant get a report on amounts and inventory where available?
Yes, daily reports are sent.
โ Is there a shipment tracking system?
Yes.
โ If a shipment contains more than one box, is a separate waybill used for each?
A waybill is placed on each box.
โ Do you offer shipping within the same city, and between cities?
Yes.
โ Is door-to-door pickup and delivery available?
Yes.
โ Does the company support international shipping?
Not currently.
โ How do I get in touch if there is a problem with a shipment?
Through the technical support number.
โ Are liquid products allowed?
Yes.
โ What is the maximum number of boxes per shipment?
There is no limit.
โ Are valuable items allowed, and are they insured?
Yes, with cover up to SAR 5,000.
โ Is two-hour delivery available?
Yes.
โ What are the delivery limits inside and outside the city?
Main and secondary regions.
โ Does two-hour delivery cover restaurants or food?
No.
โ Is chilled shipping available, and at what temperature?
Yes, down to โ5ยฐC.
โ Are storage, preparation, and packaging available?
Storage only.
โ What is the minimum and maximum shippable weight?
From 1 kg up to 70 kg.
โ Is cash on delivery available, what does it cost, and is card payment available?
Available for a SAR 5 fee, and card payment is available.
โ How is the shipping or delivery price calculated?
By actual weight, and by volumetric weight in some cases.
โ When does the courier come for a pickup?
Up to the time agreed between the company and the merchant.
โ Is a return service available?
If the customer does not take delivery, the return service is free.
โ What happens if a shipment is delayed or damaged, and who bears the cost?
The company bears it.
โ How long does delivery take inside the merchant's city, and how long does shipping take?
It depends on the service agreed โ same-day delivery or scheduled delivery.
Connect the courier whose coverage and speed match what you have promised your customers, and set your rates carefully so the economics stay visible on every shipment.