Delivery Support
Connecting a courier directly to your store removes the manual step where most shipping mistakes start. Delivery Support provides dry and chilled delivery in Riyadh and Jeddah through the company's own fleet. In this guide, you'll learn how to connect the Delivery Support app to your Salla store, set your shipping rates, and manage the app afterward.
To connect Delivery Support on Salla, click Installed apps in the dashboard side menu, then click Browse the Salla App Store. Open the Delivery Support app and click Install. Back on the installed apps page, open App options > App settings, then enter your account details on the Connection details tab and save.
📌 Article overview
- How to connect the Delivery Support app
- How to set up shipping rates
- How to temporarily disable the app
- How to remove the app
How to connect the Delivery Support app on Salla
1. From the dashboard side menu, click (Installed apps).
2. Under installed apps, from the Salla App Store banner, click (Browse the Salla App Store).
3. From the Delivery Support app, click (Install).
4. On the installed apps page, from the Delivery Support app card, click (App options), then (App settings).
5. On the (Connection details) tab, enter your Delivery Support account details, then click Save.
Frequently asked questions
❓ How do I set up shipping rates on Delivery Support?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Delivery Support app, click (App options), then (App settings).
3. On the (Shipping rate) tab, enter the shipping rates for the cities and regions you need.
For more detail, see our guide to shipping and delivery options settings.
❓ How do I temporarily disable the Delivery Support app in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Delivery Support app, click (App options), then (App settings).
3. Turn the shipping company option on or off.
❓ How do I remove the Delivery Support app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, from the Delivery Support app, click (App options), then click (Delete app).
❓ Which cities are supported for the merchant?
Riyadh and Jeddah.
❓ Which cities are supported for customer delivery and shipping?
Riyadh and Jeddah, with all cities in the Kingdom to follow.
❓ How do I sign up and connect?
Direct contracting, with the connection made through the app.
❓ How are amounts settled?
Settlement happens weekly.
❓ When is the best time to contact customer service?
From 9 am to 10 pm.
❓ Does the merchant get a report on amounts and inventory where available?
Yes.
❓ Is there a shipment tracking system?
Yes.
Connect the courier whose coverage and speed match what you have promised your customers, and set your rates carefully so the economics stay visible on every shipment.