Shipping beyond your own city โ or beyond the Kingdom entirely?
Connecting your store to UPS shipping gives your customers an express carrier at checkout for domestic and international deliveries alike, with labels and tracking handled through the integration. In this guide, you'll learn who runs UPS locally and what it offers, how to connect the UPS app to your Salla store, how to set its shipping rates, and the answers to the questions merchants ask most.
To connect UPS to your Salla store, click (Installed apps) in your dashboard's side menu, install the UPS app from the Salla App Store if it isn't installed yet, then open (App settings). In the (Connection details) tab, enter your UPS account information and the display name your customers see, then click (Save).
๐ Article overview
- Who represents UPS in the Kingdom, and what it offers
- Steps to connect with UPS
- Setting shipping rates and hiding the carrier at checkout
- Frequently asked questions
๐ฏ Who represents UPS in the Kingdom, and what it offers
Erad Trading and Contracting Ltd. has been the authorized agent for United Parcel Service Inc. (UPS) in Saudi Arabia since 1997.
ETC / UPS offers a wide range of services locally. The main ones are:
- Express international shipping.
- Express domestic shipping.
- Domestic and international ground freight.
- Warehousing and logistics solutions.
- Distribution and consulting for its clients.
That combination makes it a leading provider of express shipping, distribution, and integrated supply chain services in the Kingdom.
๐ฃ Steps to connect with UPS
1. From the side menu of your dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the UPS app, click (App settings).
If the app isn't installed on your store yet, install it first. For more details, see installing an app from the Salla App Store.
4. From the (Connection details) tab, enter your UPS account information and the display name your customers will see, then click (Save).
โ Frequently asked questions
How do I set up shipping rates for UPS?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all-apps page, on the UPS app, click (App settings).
3. From the (Shipping rates) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all-apps page, on the UPS app, click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
What do UPS services cost?
Delivery costs SAR 28 for the first 15 kg, plus SAR 1.60 for each additional 1 kg.
๐ Important notes
Prices don't include VAT.
Which cities are supported for merchant pickup?
Riyadh, Jeddah, Dammam, Khobar, Dhahran, Taif, Makkah, Madinah, Abha, Khamis Mushait, Jazan, Najran, Yanbu, Tabuk, Qassim, Hail, Jubail, Al-Ahsa, and Hofuf.
Which cities are supported for customer delivery and shipping?
Riyadh, Jeddah, Dammam, Khobar, Dhahran, Taif, Makkah, Madinah, Abha, Khamis Mushait, Jazan, Najran, Yanbu, Tabuk, Qassim, Hail, Jubail, Al-Ahsa, and Hofuf.
Which cities are supported for warehousing?
Riyadh, Jeddah, and Dammam.
How do contracting and integration work?
Contact the sales department to complete the contracting and integration procedures.
How are cash-on-delivery amounts settled?
Cash on delivery is available in specific cities, shared with stores and customers after you speak with the sales team โ the list depends on your volume, your contract, and the other services you need.
What's the best time to reach UPS customer service?
From 8:00 AM to 6:00 PM.
Does the merchant get a report on amounts and inventory, if available?
Yes โ through your account with UPS.
How are orders sent to the company?
The working method is set for each merchant after a conversation with the sales team and through the technical proposal.
Is there a shipment tracking system?
Yes, through the UPS website.
How does the shipping label work?
Labels are issued electronically once the technical integration is complete.
If a shipment has more than one box, does each box get its own label, or are they packed together under one label?
A separate shipping label is issued for each box, regardless of how you pack them โ packing is the store's responsibility. For more information, contact the sales team.
How is the customer's address changed after the label is issued?
Contact the customer service team, or the team named in your technical proposal.
Do you offer shipping within the same city, and between cities?
Yes, both are available.
Is door-to-door pickup and delivery available?
Yes, it's available.
Does the company support international shipping, and to which countries?
Yes โ international shipping reaches more than 220 countries. For more details, contact the sales team.
If there's a problem with a shipment, how do I get in touch?
There's a process for following up on shipments and complaints, defined in each store's technical proposal.
Is shipping liquid products allowed?
Liquids can't be shipped internationally. For domestic shipping it depends on the type and the quantity.
What's the maximum number of boxes that can be shipped at once?
A single shipment can include up to 15 boxes.
Can valuable products be shipped? Is there insurance, and what's the maximum coverage?
Valuable products can be shipped once insured, up to a value of SAR 187,500. For jewelry and gold, the maximum shipment value is SAR 1,875.
Is two-hour delivery available?
It's in the works.
What are the delivery boundaries inside and outside the city?
Boundaries follow the definitions approved by Saudi Post.
Does two-hour delivery cover restaurants or food?
No.
Is refrigerated shipping available, and at what temperature?
It's available in three cities โ Riyadh, Jeddah, and Dammam โ at 2 to 6 degrees.
Are storage, preparation, and packaging services available?
Yes, they're available.
What are the minimum and maximum shippable weights?
The minimum is 0.5 kg and the maximum is 25 kg per box.
Is cash on delivery available, what does it cost, and can customers pay by card?
Cash on delivery is available. The price is set with the sales team based on your daily or monthly volume, and customers can pay in cash or with a mada card.
How is the shipping or delivery price calculated?
By shipment weight, once the store and the sales team have agreed on terms.
When does the courier come for a home pickup?
As agreed between the store and the sales department.
Is order return available if the customer never receives the goods, and what does it cost?
The return service is available, and its cost is set by agreement between the merchant and the sales team.
Is order return available if the customer receives the order and decides they don't want it, and what does it cost?
The return service is available, and its cost is set by agreement between the merchant and the sales team.
Do you ship or deliver large items such as furniture, and how is the cost calculated?
No, that isn't available.
If a shipment is delayed, damaged, or lost, what's the procedure and who bears the cost?
Refer to the transport terms and conditions provided by the sales team.
How long do delivery within the merchant's city and shipping take?
Delivery times vary from city to city and are confirmed later in the technical proposal.