Getting an order across one city fast is harder than it sounds.
Tyara Express is a Saudi parcel delivery platform that moves orders from your door to your customer's door, and it connects to your Salla store through the Salla App Store. It covers Riyadh, and its pricing is set with you rather than off a fixed sheet. In this guide, you'll learn how to connect Tyara Express, how to set up its shipping rates, how to hide or delete the app, and what the service covers.
Tyara Express is a Saudi parcel delivery platform covering Riyadh, and you connect it through the Salla App Store. Install the app, grant the permissions it asks for, then open its app settings and enter your shipping rates. Orders move to the carrier when you mark them ready.
๐ Article overview
- What Tyara Express is
- How to connect Tyara Express to your Salla store
- Frequently asked questions
๐ฏ What is Tyara Express?
Tyara is a Saudi platform built around parcel delivery, taking orders from the store's door to the customer's door quickly and professionally.
It covers all of Riyadh with immediate, fast delivery at competitive prices, aiming to be one of the logistics services that fits every kind of customer.
๐ How to connect Tyara Express to your Salla store
1. From the dashboard side menu, click (Installed apps).
2. On the Salla App Store banner, click (Browse the Salla App Store).
3. On the Tyara Express app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Tyara Express account.
For more on managing your store's apps.
โ Frequently asked questions
How do I set up Tyara Express shipping rates?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Tyara Express app and click (App settings).
3. On the (Shipping rates) tab, enter your rates for the cities and regions you serve.
For more on shipping and delivery option settings.
Orders, waybills, and tracking
How does the waybill work?
When you change the order status to fulfilled, the store issues the waybill. Attach it to the shipment and hand the shipment to the company's courier.
How is an order sent to the company?
Through the Tyara app inside Salla, by changing the order status to ready. [Verify: the waybill answer says the trigger is the fulfilled status, and this one says ready.]
How do I get in touch when there is a problem with a shipment?
Every shipment carries a waybill printed with the store's number, which is what the customer uses after delivery. [Verify: the Arabic then says a problem before delivery is raised with the store, but the merchant is the store.]
Is there a shipment tracking system?
Yes, shipments are tracked.
How do I change a customer's address after the waybill has been issued?
The address is updated through the system, to whatever the customer asks for.
If a shipment has more than one carton, does each carton get its own waybill, or do they go in one box under a single waybill?
Each carton gets its own waybill.
What happens if a shipment is delayed or damaged, and who covers the cost?
If an order is delivered later than agreed, or a product is damaged, the shipping company is responsible whatever the circumstances, and covers the full value of the shipment.
Coverage and contracting
Which cities are supported for the merchant?
Riyadh, with all regions of the Kingdom coming soon.
Which cities are supported for customer shipping and delivery?
Riyadh.
How do I sign up and connect?
Install the app from the Salla App Store.
How are payments settled?
As agreed with the merchant.
When is the best time to reach customer service?
From 8 am to 12 midnight. [Verify: the Arabic pairs 12 with the evening marker, which can read as either midnight or noon.]
Does the merchant get a report on amounts and stock?
Yes.
Delivery services and timing
Do you support international shipping?
No.
Do you ship within the same city, and between cities?
Yes.
What are the delivery boundaries inside and outside the city?
The whole city is covered.
Does two-hour delivery cover restaurants or food?
No.
Is there a two-hour delivery service?
Yes.
Is there door-to-door pickup and delivery?
Yes.
When a courier is available for home pickup, when is one sent?
As agreed with the merchant.
How long does delivery take inside the merchant's city, and how long does shipping take?
Within 24 hours inside the city.
Handling, weights, and pricing
How is the shipping or delivery price calculated?
As agreed with the merchant, once the company has estimated your order volume.
Is refrigerated shipping available?
Yes, at a temperature no higher than 20 degrees Celsius. [Verify: 20 degrees Celsius is not a refrigerated range.]
What is the minimum and maximum weight you can ship?
From 0.5 kg to 15 kg.
Do you offer storage, preparation, and packing?
No.
Can I ship valuable products, are they insured, and what is the maximum cover?
No.
Can I ship liquid products?
Yes.
What is the maximum number of cartons I can ship at once?
3 cartons.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes. Cash on delivery costs SAR 5, and couriers carry card readers.
Is order return available, and what does it cost?
Yes. If the customer took delivery, the return counts as a shipment. If the customer did not, it is not counted.
How do I temporarily turn the app off in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Tyara Express app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I delete the Tyara Express app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Tyara Express app, click the (...) icon, then click (Delete app), as shown in the image.
๐ Important notes
Coverage today is Riyadh only, so check where your customers are before you offer Tyara Express at checkout.
Shipments run from 0.5 kg to 15 kg, up to 3 cartons at a time, with a waybill on every carton.
Rates and settlement are agreed with you rather than fixed, so settle both in writing before you go live.
A carrier that prices per merchant gives you room to negotiate as your volume grows. Revisit the agreement once you know what a normal month looks like.