Would you rather run a warehouse, or run a store?
Tamkeen Warehouses is a logistics provider that stores, packs, and delivers your orders for you, and it connects to your Salla store through the Salla App Store. Install the app, set your shipping rates, and orders start reaching the company on their own. In this guide, you'll learn how to connect Tamkeen Warehouses, how to set up its shipping rates, how to hide or remove it, and what the service covers.
Tamkeen Warehouses is a Saudi logistics company you connect through the Salla App Store. Install the app, grant the permissions it requests, then open its app settings and enter your shipping rates for the cities you serve. Orders are sent to the company automatically once the connection is live.
๐ Article overview
- What Tamkeen Warehouses is
- How to connect Tamkeen Warehouses to your Salla store
- Frequently asked questions
๐ฏ What is Tamkeen Warehouses?
Tamkeen Warehouses is a leading logistics company. It builds a professional in-city fulfillment setup for online store owners, combining high quality and competitive services with Saudi expertise, logistics specialists, and current technology.
๐ How to connect Tamkeen Warehouses to your Salla store
1. From the dashboard side menu, click (Installed apps).
2. On the Salla App Store banner, click (Browse the Salla App Store).
3. On the Tamkeen Warehouses app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Tamkeen Warehouses account.
For more on managing your store's apps.
โ Frequently asked questions
How do I set up Tamkeen Warehouses shipping rates?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Tamkeen Warehouses app and click (App settings).
3. On the (Shipping rates) tab, enter your rates for the cities and regions you serve.
For more on shipping and delivery option settings.
How do I temporarily turn the app off in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Tamkeen Warehouses app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off. [Verify: the Arabic heading says this temporarily disables the app, but the step only hides the carrier at checkout.]
How do I delete the Tamkeen Warehouses app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Tamkeen Warehouses app, click the (...) icon, then click (Delete app), as shown in the image.
Coverage and contracting
Which cities are supported for the merchant?
Riyadh.
Which cities are supported for customer shipping and delivery?
All cities in Saudi Arabia.
How do I sign up and connect?
Get in touch by email, call directly, or fill in the form on the company's website.
How are payments settled?
Through invoices issued monthly.
When is the best time to reach the company's customer service?
Any time. Support runs 24/7.
Does the merchant get a report on amounts and stock?
Yes. A report covering amounts and stock is issued monthly.
Orders, waybills, and tracking
How is an order sent to the company?
Automatically, once the connection with your store is complete.
Is there a shipment tracking system?
Yes. Shipments are tracked from the moment the order is received, through preparation, until the customer takes delivery.
How does the waybill work?
It is an electronic waybill, linked to both the shipping company and your store.
If a shipment has more than one carton, does each carton get its own waybill, or do they go in one box under a single waybill?
It depends on carton size. Large cartons each get their own waybill; small ones go into one large box under a single waybill.
How do I change a customer's address after the waybill has been issued?
Contact the company directly. They update the customer's address and route the shipment to the new one.
What happens if a shipment is delayed or damaged, and who covers the cost?
A delay is investigated, the cause identified, and the case handled based on what is found. If products are damaged, the company covers the cost of the shipment.
How do I get in touch when there is a problem with a shipment?
Through customer service. Problems are resolved within 24 hours at most.
Delivery services and timing
Do you ship within the same city, and between cities?
Shipping runs within Riyadh with same-day delivery: an order placed before 12 noon reaches the customer the same day. [Verify: the Arabic question also asks about shipping between cities, but the answer only covers Riyadh.]
How long does delivery take inside the merchant's city, and how long does shipping take?
Inside Riyadh, same day or within 24 hours. To the rest of Saudi Arabia, 3 to 5 days.
Is there door-to-door pickup and delivery?
No.
Is there a two-hour delivery service?
Not currently. Same-day delivery is available in Riyadh.
Does two-hour delivery cover restaurants or food?
That service is not available at the moment.
What are the delivery boundaries inside and outside the city?
The whole city and its boundaries are covered.
When a courier is available for home pickup, when is one sent?
Home pickup is not available at the moment.
Do you support international shipping, and which countries do you ship to?
International shipping currently covers the GCC countries: Kuwait, the UAE, Qatar, Bahrain, and Oman.
Handling, weights, and pricing
Is refrigerated shipping available, and at what temperature?
Yes. Vehicles run between 15 and 25 degrees Celsius.
Do you offer storage, preparation, and packing?
Yes โ storage, preparation, packing, and delivery.
What is the maximum number of cartons I can ship at once?
There is no limit. Any quantity is possible.
What is the minimum and maximum weight you can ship?
There is no minimum or maximum. Every weight is accepted; only the cost changes.
How is the shipping or delivery price calculated?
By weight. Domestic shipments are priced per shipment up to 10 kg, with SAR 2 added for each extra kilogram. International shipments are priced up to half a kilogram, with SAR 10 added for each extra half kilogram.
Is cash on delivery available, what does it cost, and can customers pay by card?
Cash on delivery is available, and its cost depends on your order volume. Online payment and card payment are both available.
Is order return available, and what does it cost?
If the customer does not take delivery, the order can be returned at no cost.
๐ Important notes
Enter your shipping rates before you go live โ the carrier has nothing to quote at checkout until you do.
Same-day delivery inside Riyadh depends on the order arriving before 12 noon, so it is worth saying so on your storefront.
Fulfillment is the promise your customer actually experiences. Handing it to a partner only works when you know exactly what that partner covers.