Do your Riyadh customers expect their orders to arrive the same day?
Fast local delivery is one of the few things a small store can genuinely beat a big one at. Talaby parcel delivery is a logistics company that picks up and delivers parcels for online stores, and it connects to your Salla store as an app, so shipments and rates are handled from your dashboard. In this guide, you'll learn how to install the app, set your shipping rates, temporarily hide the carrier at checkout, remove the app, and what Talaby covers.
Talaby is a parcel delivery company that ships orders inside Riyadh for Salla stores. To connect it, open Installed apps in your dashboard, browse the Salla App Store, install the Talaby parcel delivery app, and grant the permissions it requests. You then set your shipping rates in the app settings.
📌 Article overview
- What Talaby parcel delivery offers
- How to connect Talaby to your store
- Frequently asked questions
🚀 How to connect Talaby parcel delivery
1. From the side menu of your dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse the Salla App Store).
3. On the Talaby parcel delivery app page, click (Install).
4. Review the permissions the app asks for, then click (Grant permission).
Your Salla store is now connected to your Talaby account.
📝 Important notes
Talaby currently covers Riyadh only, both for pickup from the merchant and for delivery to the customer. [Verify: the Arabic introduction describes delivery across the Kingdom while the answers below limit coverage to Riyadh.]
Talaby does not accept liquid products, and does not offer refrigerated transport, storage, or packing services.
For more details, see managing your store apps.
❓ Frequently asked questions
How do I set up shipping rates for Talaby?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all apps page, find the Talaby parcel delivery app and click (App settings).
3. Open the (Shipping rates) tab, then enter your rates for the cities and regions you deliver to.
For more details, see shipping and delivery option settings.
How do I temporarily turn off an app in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all apps page, find the Talaby parcel delivery app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Talaby app from my store?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all apps page, find the Talaby parcel delivery app, click the (...) icon, then click (Delete app), as shown below.
Which cities are supported for merchants?
Riyadh.
Which cities are supported for customer shipping and delivery?
Riyadh.
How do I sign a contract and get connected?
1. Register on the Talaby website or app.
2. Get in touch by email at info@talaby.sa.
How are payments settled?
Amounts are deducted directly from your wallet automatically, or settled manually through a bank transfer, depending on what you agree with Talaby.
When is the best time to contact customer service?
From 10:00 AM to 7:00 PM.
Does the merchant get a report for amounts and inventory?
You get a report for amounts only. Storage is not offered.
How is an order sent to Talaby?
Either by creating the order from one of the online stores under contract with Talaby, or through the Talaby app.
Does Talaby have a shipment tracking system?
No. [Verify: the Arabic also states that the waybill carries a tracking number, so confirm what merchants and customers can track.]
What does the waybill contain?
The sender's details, the recipient's details, and the tracking number.
If a shipment has more than one box, does each box get its own waybill?
Yes. Every box gets its own waybill.
How do I change the customer's address after the waybill is issued?
Contact Talaby technical support on 0534401474.
Do you ship within the same city and between cities?
Within the same city only, and only in Riyadh.
Is there door-to-door pickup and delivery?
Yes.
Does Talaby support international shipping?
No.
Who do I contact if something goes wrong with a shipment?
Email the Talaby support team at info@talaby.sa with the waybill number, and they will work on a fix as quickly as they can.
Can I ship liquid products?
No. Talaby does not accept liquid products.
What is the maximum number of boxes I can ship at once?
5 boxes.
Can I ship valuable items, and are they insured?
No. Insurance coverage is not offered.
Is there a two-hour delivery service?
No.
What are the delivery limits inside and outside the city?
Inside the city only, and only in Riyadh.
Does two-hour delivery cover restaurants or food?
No.
Is refrigerated shipping available?
No. Talaby does not offer refrigerated transport.
Is storage, preparation, or packing available?
No. Talaby handles delivery only.
What are the minimum and maximum shipping weights?
From 1 g up to 25 kg.
Is cash on delivery available, and what does it cost? Is card payment available?
Cash on delivery is available. Card payment on delivery is not.
How is the shipping price calculated?
By actual weight or volumetric weight, whichever is higher.
When does the driver arrive for a home pickup?
Within the working hours set for pickups.
Is there a return service if the customer does not receive the order, and what does it cost?
Returns are available at no cost. Talaby charges parcel fees on successful shipments only.
What happens if a shipment is delayed or damaged, and who covers the cost?
Send the waybill number to info@talaby.sa and the Talaby team will work on resolving it as quickly as possible.
How long does delivery take inside the merchant's city?
Same-day delivery.
Same-day delivery in your own city is a strong reason for a local customer to buy from you instead of waiting on a national carrier. Set your rates carefully, keep the coverage limits in mind, and make the delivery promise clear at checkout.