Is a slow handover between your store and your courier holding your orders up?
Getting an order out of the door quickly matters as much as the sale itself. Sor3a Express moves goods of every kind for store owners, businesses, and companies as a complete service, and it also handles fast, secure cash collection from your customers. The Sor3a Express integration is installed straight from the Salla App Store. In this guide, you'll learn how to connect Sor3a Express to your store, set your shipping rates, disable or remove the app, and what the company covers.
To connect Sor3a Express, open (My installed apps) in your Salla dashboard, browse the Salla App Store, and install the Sor3a Express app. Review the permissions and click (Grant permission). Installing the app creates a Sor3a account for you automatically, so your Salla store is linked straight away.
๐ Article overview
- What is Sor3a Express?
- How to set up the Sor3a Express integration
- Frequently asked questions
๐ฏ What is Sor3a Express?
Sor3a Express provides a complete goods transport service for all types of goods, for store owners, businesses, and companies. Its services also include fast, secure cash collection from customers.
Do I need a Sor3a account before I connect?
No. When you install the Sor3a app from the Salla App Store, a new Sor3a account is created for you automatically. If you already have a Sor3a account, contact their technical support to activate that account on your Salla store.
๐ How to set up the Sor3a Express integration
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Sor3a Express app page, click (Install).
4. Review the permissions the app asks for, then click (Grant permission).
Your Salla store is now linked to your Sor3a account.
For more details, see managing my store apps.
โ Frequently asked questions
How do I set up my Sor3a shipping rates?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Sor3a app and click (App settings).
3. From the (Shipping rates) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable an app in my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Sor3a app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Sor3a app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Sor3a app, click the (...) icon, then click (Delete app), as shown below.
Which cities are supported for merchant pickup?
Dammam, Khobar, Dhahran, Qatif, Sayhat, Anak, and Safwa.
Which cities are supported for customer delivery and shipping?
Dammam, Khobar, Dhahran, Qatif, Sayhat, Anak, and Safwa.
How does contracting and connecting work?
Contact the sales department to complete the contracting and connection steps.
How are amounts settled?
Cash on delivery is settled by a weekly bank transfer every Sunday.
When is the best time to contact the company's customer service?
From 9 am to 5 pm.
Does the merchant get a report of amounts and stock, where available?
Yes.
How is an order sent to the company?
Through the pickup couriers.
Is there a shipment tracking system?
Yes.
How are waybills handled?
Through the Salla platform.
If a shipment has more than one box, does each box get its own waybill, or do they ship together on one?
One waybill.
How do I change a customer's address after the waybill has been issued?
Contact support.
Do you ship within the same city, and between cities?
Yes.
Is there a door-to-door pickup and delivery service?
Yes.
Does the company support international shipping, and which countries do you ship to?
No.
Who do I contact if there is a problem with a shipment?
Contact technical support.
Can I ship liquid products?
Yes.
What is the maximum number of boxes I can ship at one time?
3.
Can I ship valuable items, are they insured, and what is the maximum insurance cover?
Insurance is not available.
Is there a two-hour delivery service?
Yes.
What are the delivery windows inside and outside the city?
Six hours.
Does two-hour delivery cover restaurants or food?
Yes.
Do you offer refrigerated shipping, and what temperature do your vehicles hold?
No.
Do you offer storage, preparation, and packaging?
Yes.
What is the minimum and maximum weight you can ship?
25 kg. [Verify: the Arabic answers this two-part question with a single figure, so the minimum weight is unconfirmed.]
Is cash on delivery available, what does it cost, and is card payment available?
Yes, it is free, and card payment is available.
How is the shipping or delivery price calculated?
By several factors: the order, the dimensions, the weight, and cash on delivery.
If a courier is available for home pickup, when does the courier come?
This is arranged with the merchant.
Is there a return service if the customer does not receive the goods, and what does it cost?
Yes. The order value is calculated and the details are arranged with the merchant.
If a shipment is delayed or the products are damaged, what happens and who covers the cost?
The company covers the value of the shipment.
How long does delivery take inside the merchant's city, and how long does shipping take?
Six hours.
Connecting a courier that already covers your city means an order can be picked up, collected on, and delivered the same day โ without you chasing anyone.