Shipping to cities outside the big three and running out of couriers who go there?
SMB Express — Saeed Mohammed Al Bassami Company — is a Saudi logistics operator covering transport, shipping, parcel pickup and delivery, e-commerce solutions, and smart warehousing, all run on its own technology. The SMB Express shipping integration connects your Salla store to the company through the Salla App Store, so orders reach the courier without manual re-entry. In this guide, you'll learn how to install and authorize the app, set your shipping rates, manage or remove the integration, and what the service covers.
To connect SMB Express to your Salla store, open (Installed apps) from your dashboard's side menu, click (Browse Salla App Store), and install the SMB Express app. Review the permissions the app requests, then click (Grant permission). Your Salla store is now linked to your SMB Express account.
📌 Article overview
- What is SMB Express?
- How to connect SMB Express to your store
- Frequently asked questions
🎯 What is SMB Express?
SMB Express, the trading name of Saeed Mohammed Al Bassami Company, is a Saudi logistics operator with a technology-first approach. It handles transport and shipping, parcel pickup and delivery, e-commerce solutions, and smart warehousing, and it covers cities across the Kingdom.
🚀 How to connect SMB Express to your store
1. From your dashboard's side menu, click (Installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. On the SMB Express app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now linked to your SMB Express account.
For more details, see managing my store's apps.
❓ Frequently asked questions
How do I set up my shipping rates for SMB Express?
1. From your dashboard's side menu, click (Installed apps).
2. On the all apps page, find the SMB Express app and click (App settings).
3. From the (Shipping rates) tab, enter the rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable an app in my store?
1. From your dashboard's side menu, click (Installed apps).
2. On the all apps page, find the SMB Express app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the SMB Express app from my store?
1. From your dashboard's side menu, click (Installed apps).
2. On the all apps page, find the SMB Express app, click the (...) icon, then click (Delete app), as shown in the image.
Which cities does SMB Express support for merchants?
All cities across the Kingdom.
Which cities does SMB Express ship and deliver to for customers?
SMB Express delivers to the main cities and to every city in the Kingdom where the service has been activated.
How do I sign up and connect?
Contact the sales team to agree on your requirements:
- Email: sales@smb.express
- Phone: 92001 9000
- Phone: 8001189000
How are payments settled?
By bank transfer.
When is the best time to contact SMB Express customer service?
Sunday through Thursday during official working hours, 8 AM to 10 PM. On Friday and Saturday, 12 PM to 8 PM.
Do merchants get a report on collected amounts and stock?
Yes. You can track the amounts collected from customers, along with your shipments and stock, directly from the dashboard.
How do I send an order to the company?
Book through the app, or call the unified number (920019000) to request a courier and set the pickup location.
Is there a shipment tracking system?
Yes, through the dashboard or the SMB Express website.
How does the waybill work?
You fill in and print the waybill yourself from the dashboard.
If a shipment has more than one carton, does each carton get its own waybill, or do they ship on one?
Each carton gets its own waybill, numbered under the main waybill.
How do I change a customer's address after the waybill has been issued?
Contact customer service once the shipment has been picked up.
Does SMB Express ship within the same city and between cities?
Yes, within the main cities and between cities.
Is door-to-door pickup and delivery available?
Yes.
Does SMB Express handle international shipping?
No.
Who do I contact when there's a problem with a shipment?
The customer service center or your service representative.
Can I ship liquid products?
Yes, as long as they aren't hazardous and the packaging follows the company's policy.
How many cartons can I ship at once?
Up to 3 pieces.
Can I ship valuable items, are they insured, and what's the maximum coverage?
Not currently available.
Is two-hour delivery available?
Not currently available.
What are the delivery limits inside and outside the city?
SMB Express can deliver your shipment anywhere inside or outside the cities it serves.
Does two-hour delivery cover restaurants and food?
Not currently available.
Is refrigerated shipping available, and at what temperature?
Not currently available.
Are storage, fulfillment, and packaging services available?
Not currently available.
What are the minimum and maximum shipping weights?
For multi-piece shipments the maximum is 30 kg per piece, by actual weight or by dimensions. [Verify: the Arabic abbreviates the unit as km rather than kg; kilograms is the only sensible reading, and the Arabic needs the same fix.]
Is cash on delivery available, what does it cost, and is card payment supported?
Cash on delivery is available, and its cost is agreed during contracting. Several payment methods are supported, including card payment.
How is the shipping or delivery price calculated?
Your sales representative gives you the shipping and delivery rates during contracting.
When a courier is available for home pickup, how soon are they sent?
Arrange the pickup with your service representative.
Is a return service available, and what does it cost, if the customer doesn't accept the goods?
Yes, and the cost depends on your contract.
What happens if a shipment is delayed or damaged, and who covers the cost?
The customer is compensated under the SMB Express compensation policy.
How long does delivery take inside the merchant's city, and how long does shipping take?
24 to 48 hours in the main cities, and 48 to 72 hours in secondary cities.
With SMB Express connected, you can quote and ship to cities well beyond the main hubs from the same checkout your customers already use.